We bought our holiday home here in June 2025 and have spent part of every week there since. The purchasing experience was easy there was never any pressure to purchase. The management team are 1st cla... See more
Company replied
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We want to thank Josh and the team who made buying our new caravan an absolute pleasure. They managed to fuflil all our requirements and offered a great service from start to finish. We got an excell... See more
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What a fantastic experience from start to finish. From our very first interaction, every member of staff we dealt with was friendly, approachable, and genuinely helpful, never once feeling pushy or pr... See more
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After many years of dreaming about owning a holiday home, finally purchased a preloved caravan at The Beach. Loved the place that much upgraded to a brand new caravan within a year and it's the best... See more
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Company details
- Holiday accommodation service
- Holiday Home
- Pet Friendly Accommodation
- Caravan Park
- Self-Catering Accommodation
- Vacation rental
Written by the company
At Thornley Leisure Parks we’ve been creating unforgettable holiday memories for families, couples and friends for over 60 years. With ten beautiful parks across North Wales, Mid Wales, Cheshire and North Yorkshire, we’re proud to offer the perfect setting for every type of getaway. Whether you’re looking for fun by the seaside, peace in the countryside, or a base to explore breathtaking national parks, you’ll find it with us. Our parks are home to a fantastic choice of holiday homes, lodges, touring and camping pitches, along with superb facilities designed to make every stay special. From the sandy beaches of the Llyn Peninsula to the stunning valleys of Snowdonia, every location has its own unique charm. As a family-owned and operated business, we pride ourselves on delivering warm hospitality, exceptional customer service, immaculate holiday parks and holidays that guests return to year after year. Whether you’re planning a short break, a seasonal escape or a lifetime investment in holiday home ownership, Thornley Leisure Parks is here to help you make memories that last a lifetime.
Contact info
William Sutcliffe Suite, Prince's Drive,, LL29 8HT, Colwyn Bay, United Kingdom
- 0800 9173170
- enquiries@thornleyleisure.co.uk
- www.thornleyleisure.co.uk
4.5
Excellent
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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DISHONEST & MISLEADING!
I booked a weeks caravan holiday at the beginning of 2020 through this company, staying at one of their sites called Valley view near Welshpool in Wales. I telephoned the head office on the balance due date and asked if the facilities were open mainly the swimming pool. I was assured that it would be as the covid restrictions had been lifted so I went ahead and paid the balance. When we arrived the pool was closed and also the other facilities on site, games room etc. Although I appreciate that we are living in difficult times due to Covid I believe I should have been told the truth and given the opportunity to cancel this booking given that the facilities was the main reason for booking. I have sent several emails asking why I was lied to and addressing the above, all except the first email have been ignored. I was told whilst on site that the facilities have been closed all year. I have taken legal advice and have been told that I am entitled to a partial refund for the loss of enjoyment. This company will lie to you to get your money so beware and take your custom elsewhere to a company that are transparent and care about their customers!
21 September 2020
Unprompted review
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