Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.
Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.
Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.
Company details
- #35 of 41 best companies in Greetings Card Shop
- #308 of 375 best companies in Gift shop
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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You did not deliver my parents special…
You did not deliver my parents special anniversary card on time then had the nerve to give me until 3pm on the day you offered a refund. and you would know that sometimes people look at emails days later. Obviously you think we are all so stupid.
19 March 2026
Reply from Thortful
Hi Suzi,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order did not arrive for the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
Reply from Thortful
Hi Sarah,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order hasn't arrived. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We hope you can accept our sincerest apologies on this occasion.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
I ordered a funny valentines card for…
I ordered a funny valentines card for my husband and the card was good quality and came on time and was packaged really well.
27 January 2026
Really good quality and quick delivery
Really good quality and came quicker than expected.
16 March 2026
Really good selection of cards.
Really good selection of cards, and handy that you can save these, as you will end up having lots to choose between. Very simple to add personalisation to the card so that it can be sent direct to the recipient. This time I had it delivered to my hope address, I was really surprised at how quickly I received it and how well the card was packaged so that it wouldn't end up damaged in the post. Really great service.
17 March 2026
Different choices from the norm
Different choices from the norm. Allowing for personal humour.
16 March 2026
Very convenient and good value if you…
Very convenient and good value if you plan ahead!
16 March 2026
Excellent customer service.
16 March 2026
Really great experience and they even…
Really great experience and they even got it posted to the recipient by the next working day!!!
12 March 2026
Was not delivered until 3 days after…
Was not delivered until 3 days after agreed date, for friends' daughter's 2nd birthday
13 March 2026
Reply from Thortful
Hey David,
Thanks for taking the time to leave a review review.
We're so sorry to hear your order did not arrive for the occasion as expected. It looks like these were sent out via the Royal Mail's Tracked 48 service for you. This is a two working day service, so we would have expected this to have arrived by now. However, sadly it does sound like your cards may have gotten caught up in their network along the way. We're so sorry for this.
We're unable to see that you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're so sorry to hear your order arrived after the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Best cards available
Best cards available.
Such an amazing selection of cards available and high quality printing and materials. The prices are brilliant, and I love that each card sold gives the designers a fair share of the cost.
13 March 2026
Unprompted review
The cards are all of good quality and…
The cards are all of good quality and exactly what I wanted. Delivery was amazing. Arrived so quick.
13 March 2026
A last moment thought fulfilled
This was a last minute idea for a card from the two dogs for Mothers' Day.
Ordered on the Friday, delivered to me on the Saturday, ready for the dogs to give their "mum" on the Sunday. Sorted!
13 March 2026
Fist class service as always
13 March 2026
Don’t spam me with survey requests
13 March 2026
Reply from Thortful
Hey,
Thanks for leaving us a review.
We're so sorry to hear you've been receiving too many requests to fill out a survey. We're always looking for ways to improve upon our service as a business, so we find that the best way to do this is by ensuring our customers voices are being heard. That being said, we understand that sometimes it may be a little much - and the last thing we ever want is to be too needy. We've passed this on to our Marketing Team for them to review going forward.
Thank you for bringing this to our attention, and if you have any further feedback to share, please don't hesitate to reach out directly at talktous@thortful.com, we're all ears, and eager to listen!
Thanks,
The thortful Team
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