My experience mimicked others. I placed an order for an outdoor table, had money deducted at time of purchase, waited 5 weeks only to be told it was oversold and it’s out of stock. They claim it wil... See more
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Placed an order two weeks ago based on delivery information that appears on their webpage. After calling three times, they now tell me that it would be another 4 to 5 weeks, had I known I wouldn’t ha... See more
I am not sure how Thom Baker has led people to believe they make a superior product that deserves the high price other than calling it false advertising. I purchased two box cushions at 89.00 each o... See more
Purchased a teak table & 4 chair set Beautiful furniture Very good quality Teak and high quality construction
2.1
Poor
31 reviews
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Excellent Service
Many companies are great when you are buying but, Thos Baker was great when something was wrong. One of the Adirondak Chairs I purchased had an issue. I called Thos Baker and immediately, they rectified the problem. Excellent customer service, follow up and attention to my concerns. Thank you!!
5 February 2015
Unprompted review
Reply from Thosbaker
We are happy your issue was resolved. Thank you for working with us and we appreciate your business!
Excellent product, well made, easy to assemble.
Impressed with the quality and ease of assembly. Highly recommend.
5 February 2015
Unprompted review
Reply from Thosbaker
We are glad to hear you are satisfied with your purchase! Thanks for sharing your experience.
Steamer chairs
We purchased 4 chairs and cushions. We love the chairs. We wish the cushions attached to the top of the chairs. There are loops on the cushions but no means to attach to the chair.
5 February 2015
Unprompted review
Reply from Thosbaker
Hi, Alfred!
We are thrilled that you are enjoying your steamers! I will be sure to discuss this with our development team, that's a very helpful suggestion. Thanks for the feedback and happy lounging!
Informative catalog, very cool premium products
I've purchased a 3D framed map and a large metal US flag. Both are striking, high quality decorative pieces. The prices were reasonable and the shipping materials provided good protection. I look forward to continued business with Thos. Baker.
5 February 2015
Unprompted review
Reply from Thosbaker
Great to hear you are enjoying your wall art. Thank you for your business.
slow to receive cushions
I have had my order of over $3,000 for over a month, and still have not received my deck chair cushions... unable to understand why?
4 February 2015
Unprompted review
My firepit is way cool
My firepit really adds something to my backyard. I have two chairs and a little table in front of it, and it is truly a cozy place (even in Southern California).
4 February 2015
Unprompted review
Reply from Thosbaker
We're glad to hear you are enjoying your fire pit. We've found it adds a lovely ambiance like no other. Enjoy!
Outdoor furniture covers
I love the quality of the items I order from Thomas Baker. THIS time I received a BIG surprise. We had ordered, last fall, several covers for our outdoor furniture and accessories. We measured and attempted to order the correct sizes. When we received the fire pit cover, it was just too small because our fire pit is vertically taller than the standard fire pits for which the covers were made. Instead of Thosbaker sending me a return label and asking me to package it up and return it to them, they simply refunded the cost of the cover and asked me to gift it or donate it. Amazing customer service! Do you think I'll order from them again? You be'cha!
4 February 2015
Unprompted review
Reply from Thosbaker
Happy to hear you were satisfied with this solution to your cover dilemma! Let us know how we can be of help in the future.
So glad I found Thomas Baker
I needed new covers for our grill and a set of 6 chairs. We leave them out for the winter under our covered patio. Some winter's here in northern Nevada are pretty brutal. I was very impressed with the quality of the material, the design and the extras; having the covers secured to the the items by attaching straps to the legs and casters and the vents. I am very happy and I will always browse through their catalog. Really a classy place!
10 December 2014
Unprompted review
Reply from Thosbaker
We're glad to hear your covers are working out for you -- even in extreme weather! Thanks for your business.
Job well done
Beautiful workmanship ..Highly recommended your Company
9 December 2014
Unprompted review
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