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ThriftBooks Reviews 

2,861,008
•
TrustScore 4.5 out of 5

4.7

Book shop
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Review summary

Created with AI, based on recent reviews

Looking at 500,532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices and the wide selection of books, including hard-to-find titles. Many people appreciate that items are often delivered quickly and arrive in the condition described, sometimes even better, making the overall ordering process smooth and positive. However, some customers also noted issues with the condition of books not matching their descriptions, with items arriving marked up, damaged, or in worse shape than expected. A few other people also felt that there were occasional problems with delivery, such as items going to the wrong address or not being received, and some product descriptions were inaccurate regarding format or included components.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the good condition of items upon arrival... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast and efficient... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently finding books to be in... See more

Price

Customers consistently note positive experiences with price, often finding items for much cheaper than... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction with the communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thriftbooks is my local library! My reading choices vary widely in content, time, authorship. I'm often not looking for recent books, which never make their way to my newer, small library. Thriftbo... See more

Rated 5 out of 5 stars

ThriftBooks does a great job providing books and calendars at prices which are much lower than other booksellers for the same item. In my latest purchase they had available a hard to find out of prin... See more

Rated 5 out of 5 stars

I usually find stuff for cheaper on Thriftbooks, and shipping is always much faster than you would expect. Plus, everything arrives in great condition! Nowadays I tend to check Thriftbooks before goin... See more

Rated 5 out of 5 stars

Thrift books has a large variety of hard to find books at affordable prices and week described condition so you can choose what you like find what you ljke read at your own pace.

Company details

  1. Book shop
  2. Hobby shop

Written by the company

ThriftBooks Global LLC is the world’s largest independent online seller of used and new books, having sold more than 300 million used and new books since its inception. Founded in 2003, ThriftBooks.com strives to provide a best-in-class e-commerce shopping experience, as evidenced by its 2025 Best Online Shops recognition, its 2025 Best Customer Service award seven years in a row, and its 5-star "Excellent" Trustpilot score with more than 2.1 million customer reviews. Customers who shop at ThriftBooks.com enjoy everyday low prices shopping from over 19 million used and new books, the largest selection of any independent online bookseller. ThriftBooks provides a personalized recommendation engine for all customers with an account, where they can discover books recommended just for them. Customers earn free book rewards through the company’s much-loved loyalty program, ReadingRewards, where they earn points for purchases and redeem those points for free book awards. Customers can also earn free books through the company's Tell-a-Friend program, called ShareBookLove. ThriftBooks also offers a program for educators, called ThriftBooks 4 Teachers. Educators, librarians, and homeschoolers can join the program for free after verifying their status online. ThriftBooks 4 Teachers provides an everyday benefit of "Every 5th book free" plus an elevated status in the ReadingRewards program. For full circular economy impact, ThriftBooks provides a buyback program, called ThriftBooks BuyBack, where customers can sell back selected books for cash or store credit.

ThriftBooks - Read more. Spend less.

Written by the company

Millions of Books under $5
ThriftBooks was created with the goal of bringing the joy and benefit of reading to as many people possible. With millions of books under $5, ThriftBooks makes it possible to Read More. Spend Less.

We guarantee our books!

All ThriftBooks Pass Our Quality Control Test

The ThriftBooks difference is not just low prices on used books; it’s a Quality Guarantee. At least four ThriftBooks staff members verify the condition of each and every book you buy. Like you, our team has very high standards. You should know exactly what to expect when your purchase arrives.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3m reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,861,008)

483,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

ThriftBooks - great books - great prices

ThriftBooks is always a great place to find a great price on used books. We use ThriftBooks to find books for our personal reading plus we also find book for our little library box in our front yard - the neighborhood kids love to get books from that box.

11 July 2026
Rated 1 out of 5 stars

Paid for “LIKE NEW”, received a Worn out book…

I purchased a book listed as “LIKE NEW” but received a used book with a broken spine, bent/creased covers with curled corners (front and back), curled pages, bent/creased pages, brown/yellow pages, etc. I sent an email after receipt but have yet to hear back. So…1 Star for this purchase. Worth noting: all previous purchases were 5 stars with books shipped/received with accurate descriptions. I’m assuming my last order was a 1-off, but disappointed that I’ve still not received a response. Ideally I will receive the “LIKE NEW” version I purchased ASAP!

18 July 2026
ThriftBooks logo

Reply from ThriftBooks



Hello,

We're sorry to hear about your experience with the condition of your recent order. At ThriftBooks, we strive to accurately represent the condition of each book we sell, but it sounds like we fell short in this case.

We would like to make it right by either replacing the book with a better-condition copy or providing a refund. Please reach out to us at your earliest convenience. Our Customer Service phone number is 1-888-979-1408. Our phones are open from 6:00 AM-4:30 PM, Pacific Standard Time (PST), Monday through Friday. Please provide your order details, and we'll do our best to resolve the issue promptly.

You may also reach us via the following link if you prefer: https://www.thriftbooks.com/contact.aspx

Thank you for bringing this to our attention and allowing us the opportunity to make it right.

Olivia

Rated 5 out of 5 stars

Amazing, 11/10 experience

I absolutely love thriftbooks! They have such a great selection and I’m never disappointed. I had an issue with my rewards and customer service was not only prompt, but went above and beyond to help. I can’t recommend them enough!

11 July 2026

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