First excellent quality products with great design. All products are perfectly as described in the quite excellent brief. You pay for what you get its is quality. Secondly the dispatch and delivery... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be honest I’m running out of superlatives to apply to Thrudark, super high quality gear that doesn’t disappoint. In an attempt to be constructive I’d like to see more stuff in the Oryon and Forc... See more
Company replied
Firstly, it arrived exactly when promised. It’s a quality product, backed by excellent service, but most importantly, this top did exactly what it said on the tin. I wore it for nine days in the... See more
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Got the Shroud as a birthday gift from my partner to use going back and fore to the shower block when caravanning (I know tier 1 operators will be turning in their graves). At this it excels but it’s... See more
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Company details
About ThruDark
Written by the company
Founded on years of experience within UK Special Forces, ThruDark produces premium outerwear for dynamic outdoor pursuits.
ThruDark's kit ranges from down-fill winter jackets to robust waterproofs, advanced mid/base layers and technical gym wear ensuring that no matter your mission, you will not be left wanting.
ThruDark's kit ranges from down-fill winter jackets to robust waterproofs, advanced mid/base layers and technical gym wear ensuring that no matter your mission, you will not be left wanting.
Contact info
ThruDark, Sentinel House, 4-6 Nuffield Road, BH17 0RB, Poole, United Kingdom
- support@thrudark.com
- www.thrudark.com
4.7
Excellent
17k reviews
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Shocking customer service don’t follow…
Shocking customer service don’t follow up on support requests, my order was returned by Royal Mail incorrect address been unable to contact anyone from TF only an AI bot, no reply to my emails going to have to contact credit card to request refund now
27 August 2026
Unprompted review
Reply from ThruDark
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the poor service you received, both from our courier and when trying to contact us.
We completely understand your frustration, particularly after your order was returned to us by Royal Mail.
We have processed a full refund for your order and we apologise for the inconvenience caused while this was being resolved. Thank you for your understanding.
Team Thrudark
Reply from ThruDark
Hi Florentin,
We are so glad you are enjoying our products! We appreciate your kind words and positive feedback.
Team TD
Order pmaced on the 29th August sent…
Order placed on the 29th August sent out not delivered, returned been waiting for a reply to my first service support ticket for 4 days shocking customer care, now refunded so I didn’t get what I ordered and it looks like I’ve lost my discount code…….
13 August 2026
Reply from ThruDark
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the poor service you received, both from our courier and when trying to contact us.
We completely understand your frustration, particularly after your order was returned to us by Royal Mail.
The details you have shared do relate to an alternative enquiry, however to reiterate we have now processed a full refund for your order and we apologise for the inconvenience caused while this was being resolved. Thank you for your understanding.
Team Thrudark
Excellent service and great quality…
Excellent service and great quality well worth the money 100%.
5 August 2026
Reply from ThruDark
We are so happy to hear you enjoyed our service and the quality of our products. Thank you for your wonderful feedback!
Team TD
excellent quality and service
3 August 2026
Reply from ThruDark
Hi David,
We're so glad to hear you enjoyed our quality and service! Thank you for your wonderful feedback.
Team TD
Visit to Battersea Power station store
I Visited the store in Battersea Power Station, whilst on a short break in London. The woman in the store (can’t remember her name) was so helpful. I must have been in the store over an hour and had the store staff running backwards and forwards finding different sizes and nothing was too much trouble. A true asset to the company and brand.
1 August 2026
Reply from ThruDark
Hi Lee,
We're happy to hear that you had a positive experience at our Battersea Power Station store! We appreciate your feedback regarding our staff member, I will make sure this feedback gets back to her and the rest of the team!
Regards,
Team TD
Reply from ThruDark
Hi Matija
We are so glad to hear you appreciate the quality and amazing details of our products. We truly value your positive feedback!
Regards, Team TD
Reply from ThruDark
Hi Bryan,
We're so glad to hear you enjoyed our shop and products! We hope to see you again soon!
Regards,
Team TD
Quality goods promptly delivered for a…
Quality goods promptly delivered for a fair price. Nothing more I can say really.
4 August 2026
Reply from ThruDark
Hi Peter
We're so glad to hear you appreciated the quality of our goods and our prompt delivery! Thank you for your kind words.
Team TD
Quality gear but xxl t-shirts too long…
Quality gear but xxl t-shirts too long fir a short fat lad
11 August 2026
Reply from ThruDark
We prefer the term... petite and powerful! thanks for the feedback Kevin
Team Thrudark
Amazing products good delivery in the…produc
Amazing products good delivery in the post always looking forward to gettin g Thrudark products
10 August 2026
Reply from ThruDark
Hi Esther,
We're so glad to hear you're enjoying our products and delivery! Your enthusiasm means a lot to us. Thank you for your support!
Team TD
Superior quality
Quick delivery, absolutely the best clothing I’ve ever worn, superior quality
3 August 2026
Reply from ThruDark
Hi Kieron,
We're so glad to hear you're enjoying our products quality and their quick delivery! Thank you for your wonderful feedback.
Team TD
Good quality product Prompt service .I…
Good quality product Prompt service .I like advanced tech materials .Keep it up I would like to see more variety in graphene conbined with polyamides and italian fleeces and also merino wool combos Thanks I await new lines .Keep it up .
11 August 2026
Reply from ThruDark
Hi Naeem
We're so glad you appreciate our product quality and prompt service, and we share your enthusiasm for advanced tech materials! We are always exploring new combinations, so will certainly consider these for our future lines. Thank you for your continued support!
Team TD
Quality clothing
3 August 2026
Reply from ThruDark
Hi Peter,
We are so glad you are enjoying the quality of our products! We appreciate your kind words and positive feedback.
Team TD
The product arrived earlier than…
The product arrived earlier than expected and was well wrapped. The jacket was amazing quality and true to size. I would recommend this company to everyone.
31 July 2026
Reply from ThruDark
Hi Amanda,
We're so happy to hear you loved the jacket's quality and fit! We truly appreciate your kind words.
Regards,
Team TD
Just love the Thrudark kit everything…
Just love the Thrudark kit everything about there brand is so professional the service,quality and the products are spot on
4 August 2026
Reply from ThruDark
Hi Garry,
We're so happy to hear you love our kit! Your kind words about our service, quality, and products mean a lot to us!
Regards,
Team TD
Reply from ThruDark
Hi Martin,
We are so glad to hear you enjoyed the quality and service received! We truly appreciate your kind words.
Team ThruDark
I’ve always loved the designs and the…
I’ve always loved the designs and the chance to support fellow veterans, but the T-Shirt quality has also improved from those you were supplying a couple of years ago. You’ve obviously either changed the material or the supplier and the quality is CC a lot better. BZ on a great brand. 👊
10 August 2026
Reply from ThruDark
Hi Jon,
We're so glad you appreciate our designs and our commitment to supporting veterans. We're especially happy to hear you've noticed the improved quality of our T-shirts. We've worked hard to enhance our materials and suppliers. Thank you for your wonderful feedback!
Team TD
Postage for returns is ridiculous.
Postage for returns is ridiculous.
Product wasn’t much to write home about and was obviously expensive.
Wouldn’t recommend
10 August 2026
Reply from ThruDark
Hi Matt,
We’re sorry to hear that you were disappointed with your purchase and that you found the processing costs for your non-warranty return unfair.
We understand that returning an item can be frustrating, particularly when the size ordered wasn't quite right for you. We appreciate you taking the time to share your feedback, and we’re sorry that on this occasion we haven’t provided the experience or value you were hoping for.
Your comments regarding the product and the cost of returning it are important to us, and we’ll ensure this feedback is shared with the relevant teams.
We’re sorry to have left you feeling this way, and we appreciate you taking the time to share your feedback.
Thanks for your support
The Thrudark Team
I bought a cap £56 order GB602198 and…
I bought a cap £56 order GB602198 and with in 20 minutes I cancelled it as I didn’t put my blue light discount in. Which is 15% so I emailed and explained. Also went into live chat and explained everything. 2 days later I received a email saying your order is on its way. So I went ahead of the delivery and asked for a refund and I loose £11 if I send it back £6 postage and £5 for there service charge. I mean this is absolutely crazy. These guys are very ignorant. All I want is a full refund so I can buy again with my army discount as I have served this country for 27 years. It’s a disgrace if you ask me.
5 September 2026
Unprompted review
Reply from ThruDark
Hi Lee,
We’re very sorry to hear about your experience and, in particular, the frustration caused by your order being dispatched before we were able to address your request.
We recognise that circumstances like this can occur, and where a customer is eligible for a discount that wasn’t applied at the time of purchase, our Customer Care Team can retrospectively apply the discount after purchase where appropriate.
We’re sorry that this wasn’t resolved for you before the order was dispatched and that this has left you feeling you’ve been unfairly inconvenienced.
Having looked into your order, we have gone ahead and processed this for you.
Thanks for your continued support.
Team Thrudark
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