ThruDark Reviews 

17,041
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, durability, and stylish design of the outdoor gear available. People regularly emphasize that the delivery service is extremely fast, efficient, and packages arrive in perfect condition. Shoppers find the online store very easy to navigate when searching for technical apparel and equipment. Some reviewers were not happy with customer service, mentioning slow response times and difficulties reaching someone to resolve order issues. A few consumers also pointed out that getting help with returns or faulty items can sometimes be frustrating and complicated.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the exceptional quality, durability, and technical... See more

Quality

Clients share positive opinions on quality, noting that garments are very well made, hard wearing, and... See more

Service

People report positive experiences with service, frequently highlighting fast, efficient, and professional... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing great satisfaction with the... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising helpful staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First excellent quality products with great design. All products are perfectly as described in the quite excellent brief. You pay for what you get its is quality. Secondly the dispatch and delivery... See more

Company replied

Rated 5 out of 5 stars

To be honest I’m running out of superlatives to apply to Thrudark, super high quality gear that doesn’t disappoint. In an attempt to be constructive I’d like to see more stuff in the Oryon and Forc... See more

Company replied

Rated 5 out of 5 stars

Firstly, it arrived exactly when promised. It’s a quality product, backed by excellent service, but most importantly, this top did exactly what it said on the tin. I wore it for nine days in the... See more

Company replied

Rated 5 out of 5 stars

Got the Shroud as a birthday gift from my partner to use going back and fore to the shower block when caravanning (I know tier 1 operators will be turning in their graves). At this it excels but it’s... See more

Company replied



Company details

  1. Clothing Shop
  2. also in
  3. Activewear shop
  4. Adventure Sports
  5. Men's clothes shop
  6. Outerwear Shop
  7. Sportswear Shop

About ThruDark

Written by the company

Founded on years of experience within UK Special Forces, ThruDark produces premium outerwear for dynamic outdoor pursuits.

ThruDark's kit ranges from down-fill winter jackets to robust waterproofs, advanced mid/base layers and technical gym wear ensuring that no matter your mission, you will not be left wanting.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

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Asks customers to review

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4.7

All reviews

(17,041)

3,982 reviews in the last 12 months

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Rated 5 out of 5 stars

Thru dark Shroud exceeded my expectations

Got the Shroud as a birthday gift from my partner to use going back and fore to the shower block when caravanning (I know tier 1 operators will be turning in their graves). At this it excels but it’s so much more, wear it sat with a beer watching the sun set on the shores of a Scottish loch on a recent trip, wear it for taking the dogs out for their last toilet break of the evening in awful conditions. Lastly as a Veteran the Shroud would have been amazing while serving where being cold, wet and uncomfortable was the norm this would have earned a place in my vehicle. Amazing and versatile bit of kit you don’t really know you need till you’ve got one. Former RE EOD.

14 September 2026
Unprompted review
ThruDark logo

Reply from ThruDark

Hi Gordon,

We're so happy to hear how much you're enjoying the versatility of the Shroud! It's wonderful to know it's become such a valuable companion, from your caravanning adventures to those chilly evening dog walks.
We truly appreciate you sharing your unique experiences with us, especially your reflection on how it could have provided comfort during your service.
Your feedback highlights exactly what we aim for in our products. Thank you for your kind words and for recognizing the thoughtful design.

The ThruDark Team

Rated 5 out of 5 stars

Wore the jumper in wind and a downpour…

Wore the jumper in wind and a downpour in Yorkshire and it kept me snug and warm. Good piece of kit. Delivery was all good.

10 August 2026
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Reply from ThruDark

Hi Ian,

We're so happy to hear our jumper kept you snug and warm during the wind and downpour in Yorkshire! We appreciate you sharing your positive experience with us.

Team ThruDark

Rated 2 out of 5 stars

I’ve got loads of your stuff

I’ve got loads of your stuff, I’m Tier 1 but your customer service is now pathetic. Looks like there’s less investment in looking after the customer and more investment in all the worldwide jollies you’re going on. Remember your customer.

14 September 2026
Unprompted review
ThruDark logo

Reply from ThruDark

Hi Craig,

Thank you for taking the time to leave a review. We're sorry to hear about your experience. I believe a member of the customer support team has since been in contact with you.

Thank you for your support of ThruDark, and we hope to provide a smoother experience for you in the future.

Regards,
Team TD

Rated 5 out of 5 stars

Love it

Love it , great company and great products

6 August 2026
ThruDark logo

Reply from ThruDark

Hi Greg,

We're so happy to hear you love our company and products! Thank you for your wonderful feedback.

Team ThruDark

Rated 5 out of 5 stars

Great Quality

Great Quality, great feel, they look great and while they may seem a little expensive for Tshirts, trust me.....once you have brought one and put it on you will see why....and you will definitely buy more...
These are really good quality Tshirts and worth every penny 👍

14 August 2026
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Reply from ThruDark

Hi Richard,

We appreciate you taking the time to leave a review, and we are happy to hear that you are pleased with the quality of the kit!

Thankyou for the continued support to the brand!

Regards,
Team TD

Rated 5 out of 5 stars

Great customer service and the…

Great customer service and the delivery’s were always on time the cloths are brilliant

8 August 2026
ThruDark logo

Reply from ThruDark

Hi Wayne,

We appreciate you taking the time to leave a review, and we are happy to hear that you are pleased with the products and service you received!

Team TD

Rated 5 out of 5 stars

Great product and first garment…

Great product and first garment purchased, can’t believe my wife has Thru dark kit before me, rates the kit well and likely to wear them under her fatigues for Paras 10 in two weeks.

7 August 2026
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Reply from ThruDark

Hi Mark

We are so glad to hear you are pleased with your first purchase and that your wife is enjoying her kit! We wish her the best of luck with the Paras 10.

Team TD

Rated 5 out of 5 stars

Great service..great products and…

Great service..great products and Quality gear ...

7 August 2026
ThruDark logo

Reply from ThruDark

Hi Scott,

We appreciate you taking the time to leave a review, and we are happy to hear that you are pleased with the quality of the kit and the service you received!

Thankyou for the continued support to the brand.

Regards,
Team TD

Rated 5 out of 5 stars

Great quality product

14 August 2026
ThruDark logo

Reply from ThruDark

Hi Craig,

We are so glad you are enjoying our products! We appreciate your kind words and positive feedback.

Team TD

Rated 5 out of 5 stars

Love the top

Love the top, can't wait for Autumn, guys in shop very helpful

14 August 2026
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Reply from ThruDark

Hi Stephen,

We are happy to hear that you are pleased with your new gear. We'll make sure the feedback regarding the guys in the shop is passed on to the them!

Regards,
Team TD

Rated 5 out of 5 stars

This has got to be some of the…

This has got to be some of the best-quality clothing I’ve ever purchased! Not only was the delivery extremely fast, but I also had to return a few items because I ordered the wrong size, and my refund was processed within days of sending them back.

The quality of the clothes is 10/10. Even after washing them, they come out looking brand-new. The fabric they use is absolutely amazing — you can really feel the quality.

I would highly recommend this clothing brand to anyone looking for great-quality clothes, fast delivery, and excellent customer service!

4 August 2026
ThruDark logo

Reply from ThruDark

Hi Stuart,

We appreciate you taking the time to leave a review, and we are happy to hear that you are pleased with the quality of the kit and the smooth returns process.

Thank you for your continued support to the brand!

Regards,
Team TD

Rated 5 out of 5 stars

Great quality stuff

Great quality stuff
I always order there

14 August 2026
ThruDark logo

Reply from ThruDark

Hi Kevin,

We're delighted to hear that you consistently enjoy the quality of products. Thank you for your continued support!

Team TD

Rated 5 out of 5 stars

Great products and helpful staff

Great products and helpful, knowledgeable staff

6 August 2026
ThruDark logo

Reply from ThruDark

Hi Graham,

We appreciate you taking the time to leave a review, and we are happy to hear that you are pleased with the products and service you received from the staff!

Regards,
Team TD

Rated 5 out of 5 stars

Excellent service and products every…

Excellent service and products every time from a great heritage

13 August 2026
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Reply from ThruDark

Hi Jim

We're so glad to hear you consistently receive excellent service and products from us. Thank you for your kind words!

Team TD

Rated 5 out of 5 stars

I absolutely love this brand

I absolutely love this brand! The quality is excellent and it's supporting veterans!!

6 August 2026
ThruDark logo

Reply from ThruDark

We are so happy to hear you enjoy our brand and appreciate our veteran support! Thank you for taking the time to share your positive experience.

Team TD

Rated 1 out of 5 stars

Really poor customer service that does…

Really poor customer service that does not match up to the premium price you pay for their products!!! I still have not had a reply after a week of trying to contact them. My order has still not arrived and was due a week ago! Very disappointed!

11 September 2026
Unprompted review
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Reply from ThruDark

Hi Emily,

We’re sorry to hear about the delay with Royal Mail and the difficulty you experienced when using our AI chat

We have since processed a full refund for your order. We appreciate your patience while this was being resolved and apologise for the inconvenience caused.

Thanks again for your understanding
Team Thrudark

Rated 5 out of 5 stars

Awesome

Awesome
Best products on the market!

6 August 2026
ThruDark logo

Reply from ThruDark

We are so glad you love our products! We appreciate your kind words and positive feedback.

Team TD

Rated 5 out of 5 stars

Great quality and design as always

Great quality and design as always

13 August 2026
ThruDark logo

Reply from ThruDark

We are so pleased to hear that you appreciate the consistent quality and design of our products.
Thank you for your wonderful feedback!

Team TD

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