Ticketgum Reviews 1,504

I Ordered 2 tickets for football in Allianz Arena, it was smooth transaction, and the dealer is Highly reliable. Got very good seats.
Hope to do business next time.

Great all round service. Second time i have used ticketgum and it won't be the last time. Very reliable and very good communication. My seats were very good at Anfield. Thanks to the team 🙌 🙏

Unfortunately, this company sells illegal tickets to Premier League football matches. I bought three tickets for a West Ham match for my New Zealand relatives and was immediately suspicious when the tickets arrived and bore the names of unknown individuals. Unsurprisingly my relatives were initially denied entry because the tickets were fraudulent but fortunately, the stewards at the game took pity on them and allowed them in. I paid way over the odds for tickets that were illegally resold. Don’t buy from Ticketgum, it’s not worth risking your money.

Let down LFC v Bournemouth opening game of season,plus my reviews never get on here

Would absolutely recommend

Ordering process was easy
Site was ok navigate, but then, zero customer service support across what’s app and email.

Email addresses sales and orders- are not valid and emails bounced.

I’m concerned regarding the reviews that 2 tickets bought together for adult and child are not seated together, despite guarantees on their site.

It’s such a shame, this should be a positive experience and fun for supporters!

Never again.

I actually bought tickets for my whole family but I bought them with a little fear since it was my first time, and I was very nervous until the day of the match when I didn't receive the tickets. My family and I went to the Arsenal stadium and on the way to the stadium we received them and we were happy, we enjoyed the tickets and it was great.

Thank you ticketgum. This previously stressful experience worked out so well after ticketgum was recommended to me by a friend. Purchasing was easy. As promised, our tickets arrived by email 3 days prior to the event. There was no issues at the stadium (Old Trafford) and although we had requested 4 tickets together (and knew it may not work out this way), our tickets were only 3 rows behind each other in two's so we were all happy.

Complete scam, went to old trafford yesterday and was given a ticket with another person's name on it and couldn't get into the game. I have been emailing all day and was told I had to email no more than 15 minutes after kick off. I emailed them 40 minutes before kick off, now they have sent a delivery incomplete message a day late for my original message. Funny how the company is emailing me back about an email they supposedly never received in the first place. AVOID AT ALL COSTS

Feel great as I had witness an amazing performance from Arsenal team. A once a life time experience watching live and the atmosphere is electrifying.
God willing, will come again and thanks to ticketgum who managed to secure the tickets.

I can only assume most of these reviews are fake.

I purchased 2 tickets for me and my 10 yr old brother to attend the Chelsea v Crystal Palace game. When you order AND in the FAQs it explicitly guarantees that the seats for the two tickets would be sat together. We were not sent the tickets until 1 hour before the game - all support tickets up to that point were completely ignored since the order on 14 July.

The tickets were NOT together (8 rows apart). We were unable to attend the game as my brother was not comfortable attending alone. We contacted support and they offered a £30 partial refund on £200 tickets - absolutely laughable. It says on their FAQs and during ticket purchase that it’s guaranteed but conveniently bury the truth in their T&Cs: ‘In the event that tickets are not delivered together, customers are entitled to a partial refund of 10–15% of the ticket price, depending on the distance between the seats’. This is a ridiculous policy - there is no way I would have gone ahead with the transaction if I had thought there was ANY chance we would be seated apart.

Overall the experience was great. Had a good response from the customer service team. Keep it up and cheers.

Do not waste your time buying a ticket from this company payed for my tickets on July 14th and got confirmation.was tickets for today man u vs arsenal match today for my brother and son birthday we then had to pay for flights and accommodation and three hours before the match I get a email saying tickets have been cancelled .everything I tried email this company it failed to say we were disappointed was an understatement

Also had a terrible experience! Bought two tickets for Manchester Utd vs Arsenal as a joint gift for my husband and 9 year old son’s birthdays. My son had never been to a United game before and was beyond excited! They travelled from London to Manchester yesterday despite the tickets not being received. I have spent the whole weekend chasing to be told they would definitely be delivered on Sunday and up to 2 hours before the game. At 2:04pm I received an email that reads:

we encountered an unforeseen situation where our suppliers were unable to fulfill your ticket request as originally planned.

We understand the disappointment and frustration this may cause, and we sincerely apologize for any inconvenience it has brought you.

Consequently, we had no other option but to cancel your order.
Rest assured, a full refund will be issued and you will receive the funds within the next 7-12 business days.

This has been without doubt the most stressful, expensive ticket buying experience ever.. and to top it off I have a 9 year old son outside Old Trafford who’s devastated with no ticket.

Considering I have seen at least 3 people post the same comments online this afternoon my experience is not a one off.

Also note that the company hides comments on Facebook. Mine were hidden last night - not deleted as a poster is notified of that but hidden… this was based on me asking someone who had a bad experience yesterday if they got their tickets.

Company is a disgrace.. brought two tickets for my partner & they refunded me without any explanation after he cut his holiday short (Refunded with no explanation on the day of the game).

Brought 2 tickets Manchester United vs Arsenal today been waiting weeks excitement booked time of work anxiety was through the roof due to not receiving tickets yet plus we have to travel from a different city for them on the day saying we couldn't get us the tickets and are refunding so we also had to pay for train tickets aswel not happy will not recommend at all

No reason why i wouldn’t give it 5 stars. The whole experience was extremely pleasant and super smooth.

Highly recommend.

Unfortunately a bad experience for us through this site. . 2tickets ordered together for my sons birthday . . when received seats were far apart from each other. . Customer service appalling . We would advise not to purchase tickets from this site.

Before I booked I did go on Trustpilot to see all the review and saw quite a few 1 stars so that made me quite nervous but I thought I’d take a chance as the overall score was 4.5.
I paid for two Arsenal tickets but accidentally misspelt my email so wasn’t getting any confirmation.
However once I wrote in using their messaging service it was quickly rectified and I got my tickets exactly in the area I paid for.
I think the website could be a bit better and would like to see updates automatically as it can be an anxious wait until they allocate tickets but I would buy from them again.

I tried to buy tickets there website took my money and sent no tickets or confirmation mail I am owed £361 I have mailed them and the mail bounced back , I have tried to call number does not work, I went on their chat and still no refund worst company ever poor customer care and still have not had my money back rip off merchants