Ticketgum Reviews 1,505

I tried to buy tickets there website took my money and sent no tickets or confirmation mail I am owed £361 I have mailed them and the mail bounced back , I have tried to call number does not work, I went on their chat and still no refund worst company ever poor customer care and still have not had my money back rip off merchants

Really poor service, first and last time I’ll go near Ticketgum.
After purchasing two football tickets (6 days before the match) I received an e-mail acknowledging the order and that it would be confirmed and processed within 48 hours. After 2 days had passed, I started to contact them to check that everything was in order.. nothing back.
Phone line dead, live chat wasn’t live, WhatsApp messages and e-mails weren’t replied to, I tried all of these each day in the 4 days before match day.
On the day of the event I tested them by enquiring about another match using my wife’s e-mail.. they replied straight away.
Living 90 mins away from the ground, I took the chance that they would show up (or I’d potentially find other last minute tickets) so I got on the train.. they did infact arrive, though it was for one adult and one senior which had me nervous again (fortunately got away with it)

Their communication leaves you with no trust whatsoever. Assurance and being kept updated is so important when paying well over face value to these sites. By far the worst company I have purchased from and I’ll not be retuning!

I originally bought tickets for the Chelsea vs Man United match, which was moved from Sunday May 18th to Friday May 16th. We were flying in from the US and wanted to see a Premier soccer match. Since were we coming to London for the RHS Chelsea Flower Show, we selected Chelsea's game. And I watched the entire season of matches, aiming to be a proper Chelsea fan. But Our flight didn't arrive until Sunday morning. Ticket Gum was AWESOME. They helped us rebook so we could see a match and as luck would have it, we attended the Arsenal vs Newcastle match at Emirates stadium. While our three seats were not together, my single seat was close to the other pair and in a section with regular Arsenal fans. What an experience! We Love Arsenal, yes we do! Arsenal we love you! Ticket Gum was good at communicating and specifically Harry was excellent!

Purchased a couple of tickets for a football match around 24 hours prior to the game. Both tickets arrived in good time and provided good seats from which to watch the match.

Well, this has been an anxious ride to say the least, although it ended happily. I had bought 6 tickets to Arsenal vs New Castle 18th of May almost a year ago, as my research told me I needed to be on my toes when the game schedule was released in June 2024. I bought the tickets via ticketgum website, but was soon redirected to WhatsApp where I submitted the payment. As I had read very mixed comments about ticketgum, I was very anxious thinking I might have been scammed. The tickets were very expensive, although not as expensive as on official vendors. The ”order confirmation” contained the wrong numbers (not matching what I saw while purchase), which made me think it was fake. I knew the tickets would not arrive until 1-3 days before the game, but still my order should have shown when I logged in to ticketgum and viewed ”my tickets/my orders”? But no, another weird thing. I chatted with some guy called Eddie via WhatsApp during the purchase, but when I tried to reach out again in April 2025 (almost a year later), I didn’t receive any response. We traveled to London, and during the morning the day of the game I reached out to the ticketgum support via email where I immediately received a response saying the tickets would arrive very soon. Half an hour later, around 10 o’clock game day, the tickets arrived per email with a QR code to scan in the entry. The tickets contained no names, only arsenal ID, which of course comes from supporters selling their tickets. I had been told that best scenario would give us 4+2 seating, and we had gotten 2+2+2. Different rows and seat but same ”area” ish. (102 and 103). It didn’t matter really, we spent time together before the game as well as during half time. It was a great experience.

So, to sum it up. A lot of anxiety, not knowing if the tickets would arrive. The tickets arrived via email on game day, approx 5-6 hours before the game. We chose to arrive to the arena 2 hours before game start, to avoid anyone else using our tickets. We scanned the tickets via this digital screen/no interaction with any stewards there except for bag check. No ids shown (if that would happen, we would probably not get in).

I bought 4 tickets for Napoli-Cagliari for 1000 euro. I received an email saying that they did not have these tickets but they had 4 tickets with a better view and in order to buy these tickets I should have paid another 600 euro. I said NO!. They cancelled the order and now the tickets I bought originally still available at double of the price!!!. DO NOT BUY FROM THEM.

Bought tickets on the day of the game and everything went smooth. Since it was very last minute, the team reached out via Whatsapp and handled everything in time.

Amazing time on Anfield and San Siro. Everything perfect 👌🏻

Great experience! Thanks for amazing tickets for a football match ! Good as usual! I am regular customer!

Very reliable,fast answer to any questions. Highly recommended! We had a fantastic time at Hotspur Stadium!

I bought tickets last minute. Clear communication, seats as described, highly recommend.

I would like to extend my heartfelt thanks to Harry at Ticketgum for his incredible assistance and quick response in helping me secure last-minute tickets for the PSG vs Arsenal match on May 7th, 2025. Harry was extremely helpful through both email and WhatsApp – friendly, efficient, and truly professional. Thanks to his support, I received my tickets in time and was able to enjoy an unforgettable football experience without any stress. This kind of customer service is rare – thank you, Harry, you truly made my day!

Had a very good experience. Got the ticket on the day of the game. Went to the stadium and simply scanned the QR code at the gate and went straight in, no questions asked.
Located my seat, seat was close to the pitch which was wonderful to say the least, and had a wonderful time.

Customer service was very responsive and on point.

Can’t recommend ticketgum enough.
Great service.

I have booked my ticket at 12.30 o'clock on the day of the match. I wasn't sure if I'll get my ticket before the match starts. About two hours before the match started, I got my ticket. Everything was great. I really enjoyed the match, and I was so happy. Thanks

beware!!! this companies policies could leave you hanging. I purchased tickets for a game and they state that they will not deliver the tickets until a few days prior or even the up to the day of the event. when I did not receive my tickets several days in advance I contacted them and they said we will deliver the tickets all the way up to the day of the event. when the day of the event came I still did not have the tickets so I contacted them again and they then said the game is not for another 3 days because the date of the game had changed. Ok so I suggested a refund or a credit for another game that was playing that day that I was in town and then they stopped talking to me and ignored me. they did eventually deliver the tickets on the day of the new date of the game. I contacted them and they stated they are not responsible for event date changes which they clearly do state in their policies, however, they said they could not help me with a refund or an a credit because they had already delivered the tickets 3 days prior to the game and that was not true. I did contact them about not receiving the tickets and thats when they said the event date had changed which was ample time to make a credit or refund. This has most likely happened to allot of people. Beware of purchasing tickets from Ticketgum!!!!

Received the tickets 2 days before the match, and got better tickets than we'd selected! No problems at the turnstiles at all, a great experience!

Great match - very exciting day. Well organised. Tickets arrived in time. No issues. Always able to contact an agent from ticketgum if needed. Thanks so much.

Everything went well, we got the tickets on time and there was absolutely no problems to get into the stadium.
We will definitely do it again!

Good communication via email. Received tickets 1 day before event.

Fantastic!perfect!
I bought 2 ticktes for Arsenal vs Brendford
Absoluty recommended