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Ticketmaster UK Reviews 

76,780
•
TrustScore 4 out of 5

4.0

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Evaluating 8,172 reviews, reviewers had a great experience with this company. Customers generally found the user experience to be positive, with many appreciating the smooth and efficient entry and security systems. The staff were often described as happy, helpful, and friendly, contributing to a pleasant overall atmosphere. Many people also praised the locations, finding them beautiful and perfect for events, even in challenging weather conditions. However, some customers also noted issues with queuing systems, experiencing long wait times for entry and exit, and disorganization. Some people were dissatisfied with the service, citing problems with restricted views, lack of clear communication about set times, and ineffective crowd management by stewards. A few other people also felt that the website could be improved, as it sometimes made it difficult to find information or manage tickets.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the app and overall service, highlighting useful... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the staff as friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use, clear,... See more

Location

People report ambiguous experiences with location, with many praising specific venues like Wembley, Blenheim... See more

Website

Clients share ambiguous opinions on the website, with some finding it easy to use, clear, and concise for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I felt that getting into the venue took rather a long time. We waited at least 30 minutes at the EAST gate. I am aware that checking everyone , searching bags etc does take time but there should be so... See more

Rated 4 out of 5 stars

Absolutely Loved Lewis Capaldi. Booking process was spot on. Shuttle bus superbly run. Happy helpful staff at every encounter, making everything run smoothly and efficiently. Beautiful backdrop locati... See more

Rated 4 out of 5 stars

Great concert queueing system needs to be looked at by stadium and Cardiff Central Station. 1 and half hours in queue and got on last train . I also had tickets for the double header in London for 3rd... See more

Rated 4 out of 5 stars

The Alex Isley Experience was absolutely amazing. The doors opened exactly on the time it stated at 7pm. The entry & security system was done swiftly. Essence and her band was very good - They were... See more

Company details

  1. Event ticket seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.

Contact info

4.0

Great

TrustScore 4 out of 5

77k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(76,780)

7,541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

O2 Academy Leeds venue Joan jett glad I…

O2 Academy Leeds venue Joan jett glad I travelled to Leeds much better gig venue than Manchester Academy which is my usual Academy venue unfortunately as I think the Manchester Academy is crap no soul no character a shit shed.Leeds Academy has character great views everything basically and Joan Jett rocked it's foundations great gig!!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book and pay for tickets

Easy to book and pay for tickets.
Kept updated via email and text.
Tickets show on app a few days before needed and can transfer to Google wallet and share with anyone else that is coming with you.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

It went great

It went great, no problem with the tickets and we enjoyed the show and made some wonderful memories. THANK YOU THANK YOU THANK YOU

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Great, just a shame about the sound

Great, just a shame about the sound.
What an amazing couple of nights (Friday, and Sunday).
Well organised, and an amazing set, it's just a shame that the acoustics weren't good.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

All to plan

All arrangements went according to pla, no issue whatsoever. Good communication throughout.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Ticketmaster I’m rating you down for…

Ticketmaster I’m rating you down for the constant reminders about the Metallica gig after I sold the tickets through you to help me move! If I sell tickets through the correct channels I shouldn’t keep getting reminders
On what I missed and gave up

5 July 2026
Unprompted review

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