Ticketmaster Australia Reviews 11,091

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Many customers found the overall experience fantastic, praising the ease of use for services and the quality of the shows and performances. Reviewers often highlighted the helpfulness and friendliness of the staff at various venues, contributing to a positive atmosphere. The venues themselves were frequently commended for their accessibility and the quality of the seating, making for an enjoyable event. People were particularly impressed with the smooth process of ticket scanning and the convenience of digital tickets. However, some customers also noted issues with event organization, such as unexpected changes in performers or significant delays in concert start times. There were also occasional complaints about seating arrangements, with some finding views obstructed or seats too close together. A few other people also felt that the app was not user-friendly and experienced difficulties transferring tickets, while others mentioned challenges with venue parking and transport options.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many customers reporting positive... See more

Location

Users describe ambiguous interactions with location, with some finding venues like the Palais Theatre amazing... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising the friendly and helpful staff and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising aspects like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I changed bags for this show - from a larger than A4 bag that I use daily to one that was smaller, as per the email I received before the performance. A lady who sat next to me had a large tote bag... See more

Rated 4 out of 5 stars

I inadvertently sent my neice and daughter their tickets to an old email address. The box office at Lyric Theatre were able to print out new tickets for them for the show which may the experience has... See more

Rated 4 out of 5 stars

A wonderful production with excellent costuming, performers who can act, sing, dance with leads with beautiful trained voices. The stage work was exciting. Staff are always helpful & friendly at Fou... See more

Rated 4 out of 5 stars

We were very disappointed that Samantha Jade didn’t play leading roll last night. She is one of the main reasons for choosing this show. This has happened with another show we saw last year and per... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11k reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing!!!

Everything, the staff were so nice, the musical was incredible and a great location!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Alan Menken Bio

The show told me many things I did not know, so entertaining and moved very quickly showing how entertaining it was. Venue was good but exit took a long time.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

My 13 and 15 year old daughters went to their first solo concert last night, and they had an amazing time. The highlight for my husband and I was the amazing staff at the Palais. They made sure our girls had a great time, they were friendly and so helpful. Thank you

8 May 2026
Unprompted review
Rated 4 out of 5 stars

It was a great show by Alan Menken

It was a great show by Alan Menken. Only issue was the venue. Very cramped sitting on the floor and access to and from venue not ideal with escalator access only way of accessing. I would be very concerned if there was an emergency and evacuation was required. Would not attend another event at this venue.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I had 4gotten how close to the stage I had bought. Apart from me remembering my passwords. And using the Aussie TM site. All works good. Thanks

7 May 2026
Unprompted review
Rated 3 out of 5 stars

Changing start time

We received a text message and an email to say the time had changed and then received two more emails without the original time on them. Very confusing. We didn’t know what time to rely on and we were travelling by car four hours to get there

7 May 2026
Unprompted review
Rated 4 out of 5 stars

An excellent production all round

A wonderful production with excellent costuming, performers who can act, sing, dance with leads with beautiful trained voices. The stage work was exciting. Staff are always helpful & friendly at Foundation Theatres (I am with Wheeler).

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Unable to transfer tickets

The person meeting me to go to the event was running late and I attempted to transfer a ticket to the but every time I tried to send it a verification code would come up and I would enter it in and nothing would happen after I entered it. I tried logging out and back in and it would send me the same verification code every time and not progress past the point of entering the code.

6 May 2026
Unprompted review
Rated 2 out of 5 stars

Cannot save my Ticketmaster tickets into my Apple Wallet

Buying the tickets through Ticketmaster was fine, but then I discovered that I could NOT put them into my Apple Wallet (where I store all my other events tickets). I have all my tickets that I purchase on Ticketek and Event Brite in my Apple Wallet, and I can easily pass some of them on to friends or family whom I have purchased them for, but sadly not with Ticketmaster.
I discovered that the only way to transfer a ticket with Ticketmaster is through Ticketmaster's own transfer process, which requires the recipient to create a Ticketmaster Account (if they do not have one) in order to use the ticket - dismal! Please catch up!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

It was absolutely spectacular

It was absolutely spectacular. The scenery, costumes the cast. It could not be faulted. It was a mix of musical and opera and the emotion was profound. One moment I was happy and next I could feel the tears. It was the most incredible experience.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service experience

While I did have to wait a little while to receive an outcome to my enquiry, once Ticketmaster was able to work on it they returned a a result within a very good time frame. They (and the tour and venue organisers) were able to deliver a very reasonable solution to my issue in-line with what I requested, and at no further cost to myself. I am very pleased with the outcome and the communication from Jayden.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic show.

Fantastic show.
Fantastic seats.
The performers were amazing.
The only downfall is the hefty charge on the programme at $30.
Memorabilia is cheaper online than at the theatre.

2 May 2026
Unprompted review

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