TicketSales.com Reviews 

29,232
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 5,975 reviews, reviewers had a great experience with this company. Customers frequently found the website easy to navigate and use, appreciating the straightforward and concise purchasing process. Many highlighted the clear layout and responsive interface, making it simple to find information and complete transactions quickly. However, some customers also noted that prices were often considered high compared to other sources, and a few other people also felt it was difficult to see the exact seat location or view from seats before purchase. Some reviewers also experienced order processing issues, like tickets not being received, and confusion regarding currency display for Canadian events in US dollars.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the process fast, hassle-free,... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing frustration over issues like not... See more

Order

Users describe ambiguous interactions with order, with some successfully purchasing tickets quickly and... See more

Price

Clients share negative opinions on price, with many reviewers expressing dissatisfaction over unexpected... See more

Location

People report ambiguous experiences with location, with some finding it easy to determine seat locations and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Site is easy to navigate. Easy to read ticket price. Map of the general seating section is easy to read. It would be nice to be able to click on the actual seat to see even more detail. Overall easy a... See more

Company replied

Rated 4 out of 5 stars

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know whe... See more

Company replied

Rated 4 out of 5 stars

It was very straightforward and concise. I wish more ticket purchase processes mwere this simplified.

Company replied

Rated 4 out of 5 stars

Upper section 3. No row designations. Would like to see actual seat locations when making selection. Good, not great experience. That said, looking forward to the show.

Company replied


Company details

  1. Event ticket seller
  2. Event technology service
  3. Hobby shop
  4. Online marketplace

About TicketSales.com

Written by the company

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

TicketSales.com was founded in 2017. TicketSales.com’s fan-first approach makes it easy to find tickets to live sports, concerts, and theater events. TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

TicketSales.com's Ticket Talk Blog is an acclaimed and go-to source for live event news, on sale announcements, and tour schedules.

TicketSales.com Reviews:

TicketSales.com has a 4.6/5.0 Customer Review Rating across the web, making it one of the most trusted sources for online resale tickets. To read verified TicketSales.com reviews, see below. Read more featured TicketSales.com Reviews.

Is TicketSales.com Legit?

TicketSales.com is a legitimate, well-known secondary ticket marketplace that's been around since 2017. TicketSales.com customers consistently rate the company high due to their industry-leading customer support, safe and secure payment processing, and 100% Guarantee for valid and authentic tickets.

TicketSales.com Support:

Need help with an order? The TicketSales.com Customer Care team is ready to help.

TicketSales.com Customer Care is open 9am-1am Eastern, 7 days per week. Please reach out to the Customer Care team:

Phone: (888) 729-4718
Email: customercare@TicketSales.com
Live Chat: TicketSales.com Live Chat

TicketSales.com is Top Rated!

Written by the company

Trusted by Millions
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible – helping millions of fans attend events they love.

100% Buyer Guarantee

Authentic, Accurate, and On Time

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

29k reviews

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4.1

All reviews

(29,232)

5,878 reviews in the last 12 months

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Rated 1 out of 5 stars

Basically a scam…

They pose as if they are legitimately selling from the venue you are purchasing from. The price is way over priced. They send you tickets in someone else’s name. When I contacted them. They wouldn’t help. Very deceptive.

28 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Lenae,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 1 out of 5 stars

Ordered tickets 5 hours ago and I still…

Ordered tickets 5 hours ago and I still haven’t received confirmation

28 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Eric,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy

Easy, easy, easy.

28 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Susan,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

Quick and easy

27 May 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Linda,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Hell yeah

Hell yeah. Yes sir!

28 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 4 out of 5 stars

I would have rated you guys a 5 if …

I would have rated you guys a 5 if when I tried on my phone and laptop both, I couldn't see on the floor plan the exact location of the seat, I could only see the section. Maybe I just didn't know where to look.

28 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Brian,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Fast and easy

Fast and easy

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Neldon,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Fast site

Fast site. Helpful

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 3 out of 5 stars

quick until i realized it had to be 10…

quick until i realized it had to be 10 characters

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Good stuff I got my ticket in record…

Good stuff I got my ticket in record time. Thank you very much for your services

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Keeping it simple

Keeping it simple

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Stephen,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Would give zero stars if I could.

Would give zero stars if I could.
Rip off markup resale website that won't give refunds. Zero compromising.
Customer service is useless; no managers available to talk to. Never buy from these guys. Go straight to the vendor instead.

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello John,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to place order secure.

Easy to place order secure.
.

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Tanya,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

It was easy to find and purchase my…

It was easy to find and purchase my tickets.

26 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Heidi,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Not a great experience tickets came in…

Not a great experience tickets came in very late and first time using site and was getting very concerned if they were going to arrive. Then very confusing emails one showing tickets, then another saying I need to accept them still but no direction of where to make account or log in, as no link in email which would be helpful to take you directly to site to make account, instead spent a great deal of time trying to find web page to make an account since tickets showed up after 11:00 lost a lot of sleep trying to figure this out. I will not be using this service again very vague instructions!

25 June 2026
TicketSales.com logo

Reply from TicketSales.com

Hello Jodi,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to use

Easy to use. Trustworthy.

25 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Sheba,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Easy to search tickets and pay

25 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello Ron,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

good night game

12 March 2026
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 5 out of 5 stars

Fast and easy.

24 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

We hope all is well. We value your business and hope you use TicketSales.com for your future events. Please reach out to us at customercare@ticketsales.com if you have any additional questions or concerns. Thank you.

Sincerely,
Maria Garcia,
TicketSales.com Customer Care

Rated 1 out of 5 stars

Ticketsales.com is a BAD COMPANY

Ticketsales.com is a BAD COMPANY! If I could give no stars I would. Stay away from them even if you are browsing prices for tickets! We were checking prices and got charged almost $1000 for tickets we did not purchase and they will not give us our money back. They only suggest we resell but got nothing for that nor do we want that. We didn't purchase these in the first place. After much arguing, about policy and website charging for things we didn't want, not being able to speak to someone who could authorize a refund on this situation, I got hung up on. Absolute shit! Overpriced by $100's, claim you purchased something you didn't, and get no refund......ya stay away!!

24 June 2026
Unprompted review
TicketSales.com logo

Reply from TicketSales.com

Hello,

Thank you for taking the time to share your feedback with us. At TicketSales.com, we strive to provide excellent service and appreciate input that helps us improve.

We would love to assist you further. Please feel free to contact our customer support team at customercare@ticketsales.com with your order details, including your name, order number, and contact information. One of our representatives will review your concerns and do their best to resolve any issues.

We value your business and look forward to helping you.

Regards,
Maria Garcia
TicketSales.com Customer Care

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