The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more
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I did put in an order which I have not received yet. I did feel that the cost of postage was excessive. Awaiting my order delivery. I had no issue with finding the product I was looking for on your... See more
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Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more
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Tile Merchant sent me sample Tiles for my planned bathroom upgrade. No charge, expertly packaged and courier delivery! I am very impressed with their customer service.
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Company details
About Tile Merchant
Written by the company
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Written by the company
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Contact info
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, Dublin 24, Dublin, Ireland
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great service
Ordered an acoustic wall panel sample. An excellent service. Panels ordered soon after using the website guide for amount required. Beautiful product. Easy to install
3 February 2026
Reply from Tile Merchant
Dear Susan,
Thank you very much for your wonderful review. We are delighted to hear that you found the sample service excellent and that the website guide helped you confidently order the correct amount.
Feedback like this is truly appreciated and means a lot to the team at Tile Merchant.
If you need any help or advice in the future, please do not hesitate to let us know. We would be more than happy to assist you.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Julie,
Thank you for taking the time to review your visit to Tile Merchant.
We are thrilled you had this positive experience with us.
Tile Merchant
Many thanks to the staff of tile…
Many thanks to the staff of tile merchants for the excellent sample box i recieved, it makes choosing the right tile or wall panel easy.
30 January 2026
Reply from Tile Merchant
Dear Derek,
Thank you very much for your kind review. We are delighted to hear that you were happy with the sample box.
If you need any further help or advice at any stage, please do not hesitate to let us know. Our team will be more than happy to assist you.
Kind regards,
Tile Merchant
Delivery rearranged five times in three weeks
Delivery has been rearranged five times over the past three weeks since ordering and still no sign of the tiles.
30 January 2026
Reply from Tile Merchant
Dear Customer,
Thank you for taking the time to leave your feedback. We completely understand your frustration and we are very sorry that you have not yet received your order.
Our customer service team has spoken with you by phone to explain the situation. Unfortunately, the delivery service we use, IEC, has let both you and us down by promising delivery on several occasions and then not following through. We genuinely feel very sorry about this, as we have repeatedly relayed delivery dates and times to you in good faith, only for the delivery not to take place.
We are actively monitoring IEC’s activity and have been in direct contact with them again. They have now confirmed that your order is scheduled to be delivered tomorrow, Friday 20th February, before 3pm, and we sincerely hope that it arrives as promised this time.
As a gesture of goodwill and in recognition of the inconvenience caused, we have also offered to refund your delivery charge.
We truly apologise for the inconvenience and disappointment this has caused and thank you for your patience while we work to resolve this matter.
Kind regards,
Tile Merchant
Absolutely disgraceful service
Absolutely disgraceful service. We were promised delivery in 2–4 days, and now nearly three weeks later we are still waiting. We have made daily phone calls chasing this order and have been given nothing but empty promises.
We were told it would be delivered over the weekend, so we waited around — no delivery, no call, nothing. Then we were promised the following Friday afternoon — again, a complete no-show. Today we were assured it was on the truck and out for delivery. Once again, nobody arrived.
It’s disgusting how customers are treated. We’ve been left waiting around multiple days, rearranging our plans for deliveries that never happen. We’ve now had to cancel our tiler twice, and our kitchen is due to be installed in days with no floor ready. This has caused huge stress, delays, and additional costs. If we had been told the truth about the delays, we would have purchased elsewhere.
Completely unreliable, unprofessional, and unacceptable. Do not trust the delivery times they promise.
17 February 2026
Unprompted review
Reply from Tile Merchant
Dear Rachel,
Thank you for taking the time to write such detailed feedback. We are truly sorry for the inconvenience this situation has caused you.
We are currently experiencing serious issues with our transport partner IEC. This does not excuse what you have experienced, but it does explain why delivery commitments were not met and why communication fell short of the standard you should expect from us.
We are actively dealing with IEC to resolve these problems and to prevent this from happening again. In parallel, we are reviewing our internal processes to ensure customers are given clear, honest information if delays occur, so situations like this can be avoided in the future.
We genuinely regret the impact this has had on your project. This is not the level of service Tile Merchant aims to provide.
Once again, we sincerely apologise and thank you for bringing this to our attention.
Kind regards,
Tile Merchant
The sample wall panels were really…
The sample wall panels were really lovely. I like that one can order for samples
4 September 2025
Reply from Tile Merchant
Dear Bio,
Thank you very much for your kind review. We are delighted to hear that you liked the sample wall panels and that the option to order samples was useful.
If you need any help or further information at any stage, please do not hesitate to let us know. Our team will be more than happy to assist you.
Kind regards,
Tile Merchant
There were very efficient in sending…
There were very efficient in sending their sample. Loved the presenting unfortunately could find the shade I was looking for but would highly recommend them
25 January 2026
Reply from Tile Merchant
Dear Customer,
Thank you very much for your kind feedback. Thank you for your recommendation and for considering Tile Merchant. We would be very happy to assist you again in the future.
Kind regards,
Tile Merchant
Excellent & speedy delivery
5 February 2026
Reply from Tile Merchant
Dear Nik,
Thanks so much for taking the time to share your experience.
Our team is delighted to receive such lovely feedback. Next time you need new tiles, paving or panels, we do hope that you choose to buy from us again.
Kind Regards,
Tile Merchant
We recently booked PVC panels and PVC…
We recently booked PVC panels and PVC 3D panels from Tile Merchant. The delivery was very quick and everything arrived on time. The service was smooth and hassle-free. We are happy with the overall experience and would definitely recommend them to others
22 January 2026
Reply from Tile Merchant
Dear Godson,
Thank you very much for taking the time to share your experience. Your feedback is greatly appreciated and motivates our team to continue delivering a high level of service.
We look forward to assisting you again in the future.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Christine,
Thank you for taking the time to put up such a lovely review. The feedback from our customers is so important and we will pass on your kind words to the team.
Next time you need new tiles or paving we do hope that you choose to buy from us again!
Kindest regards,
Tile Merchant
Great experience emailing
Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really helpful staff. No problem picking up any time within working hours
3 February 2026
Reply from Tile Merchant
Dear Ann,
Thank you very much for your wonderful review. We are delighted to hear that you had a great online purchasing experience and that the collection process was smooth and convenient.
Your kind words about our helpful staff and service are truly appreciated and will be shared with the team.
Thank you for choosing Tile Merchant. We look forward to assisting you again in the future.
Kind regards,
Tile Merchant
Ordered samples and they arrived the…
Ordered samples and they arrived the next day. Pawel was very helpful on the phone.
20 January 2026
Reply from Tile Merchant
Dear Daniel,
Thank you very much for your positive feedback. We are delighted to hear that your samples arrived promptly.
We will be sure to pass on your kind words to Pawel, as feedback like this is greatly appreciated and reflects the level of service we strive to provide at Tile Merchant.
Thank you for choosing us, and if there is anything else you require, please do not hesitate to contact us.
Best Wishes, Tile Merchant.
Great service and very fast delivery of…
Great service and very fast delivery of free samples, which I really appreciated. Unfortunately, I wasn’t able to find a fluted tile option in a large format that suited my project. Still, a positive experience overall and I’d happily consider them again in the future.
1 February 2026
Reply from Tile Merchant
Dear Julija,
Thank you very much for taking the time to share your feedback and for your kind words about our service and the fast delivery of your free samples.
We would be more than happy to assist you with any future projects. Please do not hesitate to contact our team if you ever need advice or recommendations.
Kind regards,
Tile Merchant
Great product and efficient service
26 January 2026
Reply from Tile Merchant
Dear Peter,
Thank you very much for your kind review. We are delighted to hear that you are happy with both the product and the efficiency of our service.
Your feedback motivates us to continue delivering high quality products and a smooth customer experience.
We look forward to assisting you again in the future.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Hi Leona,
Thanks for your feedback. We really appreciate you choosing Tile Merchant and hope to help you again soon.
Tile Merchant
Great Company to deal with
Great Company to deal with. Good staff products show rooms. Delivery was smooth
27 January 2026
Reply from Tile Merchant
Hi Corrigan,
Thanks a million for the great feedback. We’re delighted to hear you had such a smooth experience, from our team and products to the showrooms and delivery. Really appreciate you taking the time to share this and we look forward to helping you again anytime.
Tile Merchant
Nice and professional
Ordering tiles from Tile Merchant was nice and easy. Beginning from getting samples, nice and helpful customer service when looking for advice on best product type and amounts to fast and damage free delivery, it was extremely professional service. I can highly recommend this company.
24 January 2026
Reply from Tile Merchant
Hi Agnieszka,
You’ve truly made our day with your wonderful feedback! It means a lot to us to know we were able to meet your expectations.
Thank you for your kind recommendation, and we can’t wait to help you again in the future!
Tile Merchant
Great quality of tiles another very…
Great quality of tiles another very happy customers
9 January 2026
Reply from Tile Merchant
Hi Mikolaj, thank you for your kind words.
We’re delighted to hear you’re happy with the tile quality, Enjoy your new tiles and we look forward to welcoming you back again soon.
Best Regards,
Tile Merchant
Reply from Tile Merchant
Thank you, Phil, for your kind words!
Our front desk team will be delighted to hear this. We really appreciate you taking the time to share your experience and hope to see you again soon.
Tile Merchant
Excellent service great follow up and…
Excellent service great follow up and attention to detail .
Highly recommend
17 January 2026
Reply from Tile Merchant
Hi Mairéad,
Thank you very much for taking the time to leave such a kind review. It really means a lot to our team to know our efforts made a positive difference to your experience.
We truly appreciate the recommendation and hope to see you again whenever you need us!
Tile Merchant
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