Tiles360 Reviews 

188
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the tiles, often describing them as gorgeous, excellent, and stylish. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating prompt arrivals and good communication. The overall service, including the ordering process and customer support, is often described as excellent and easy to navigate. However, some customers also noted issues with the condition of tiles upon arrival, reporting broken or chipped items in their orders. A few other people also felt that sample sizes were sometimes too small or not representative, making it difficult to visualize the full product. Additionally, some reviewers found the delivery costs for smaller orders to be prohibitively expensive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, style,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick delivery times and... See more

Quality

Customers generally express satisfaction with the quality of the tiles, with many reviewers praising them as... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of ordering and quick... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Shop
  2. Home improvement shop

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(188)

170 reviews in the last 12 months

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Rated 1 out of 5 stars

🚫 ÉVITER ABSOLUMENT

🚫 **ABSOLUTELY AVOID! Total Scam – 1/5**
I bought a Tile and bitterly regret my purchase. All I wanted to do was change the icon in the app from a backpack to keys. I confirmed the change and pressed "reset". Bluetooth was enabled, everything seemed normal… except the battery was low.
The result: my Tile has become permanently unusable. There was no clear warning that this harmless action would render my tracker gone for good. This information is intentionally hidden.
The app absolutely does not warn you that an active Bluetooth connection and sufficient battery are required for changes to be saved. This info is nowhere to be found—it’s a total deception.
The customer service is even worse. You run in circles for hours with bots that just loop you from one menu to another. The option to speak to a human is well hidden. When you finally manage to reach someone, they don't look for a solution at all: they only offer you a discount to buy something else.
Apparently, when you reset a Tile with a dead battery, it can never be reactivated again, even on the same account and by the same person. It’s ridiculous and hard to believe. It’s like being told: "Your Bluetooth speaker doesn't work anymore because it’s out of juice? Just buy a new one every time!" With Tile/Life360, that’s exactly how it is.
Frankly, it’s organized robbery: a product that bugs out on basic manipulations, a poorly designed app, nonexistent documentation, and a customer service that openly dismisses you. All of this for a tracker that turns into a brick just because of an empty battery.
Do not waste your money. Life360/Tile is finished for me. I strongly advise everyone against it. There are much better options out there (Apple AirTag and other alternatives).
I lost time, money, and my trust. Never again.

24 June 2026
Unprompted review
Rated 4 out of 5 stars

Tile

Hi, samples came really quick. I picked a tile perfect for my kitchen unfortunately only needed 4 metres and the shipping was £78.00😒. I still haven't found a tile.
Why can tiles not be sent via courier.
I am sure some people on need small amount of tiles for splashbacks.
Range of tiles are really good.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is easy and delivery came…

Ordering is easy and delivery came quickly. I was not there for the delivery but my builder was. It seems as though everything is in order and hopefully in good condition. Driver kindly phoned just before arriving which was useful.

22 June 2026
Unprompted review
Rated 2 out of 5 stars

The tiles look great quality but they…

The tiles look great quality but they only send a section of the tile, so it is very difficult to assess if it would look right in the space.

I realise these are sent for free, but it would have been useful to know before ordering that these would not be full tiles.

Waste of postage and time, unless all you want is for colour-matching purposes.

An option to purchase 1 tile and get postage free for samples would have been more useful!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Pet friendly

I have had the tiles laid and they look amazing! Im over the moon with them. I have pets and so needed something "pet friendly". I was kept well informed of the delivery date and time which was helpful being as I ordered 35 boxes of tiles which were left kerbside so needed time to get them onto my property. I am so happy I ordered more of the same for the adjoining rooms 😊❤️

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely tiles arrived safely

Lovely tiles arrived safely, obviously remember if you are buying a relatively small quantity the delivery charge adds £10 a metre to the price ! But aside from that very pleased with tiles.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

First class.

Brilliant ,any tile ive required they have sent,first class and when ive made my mind up I will truly buy from them. 🤩

14 June 2026
Unprompted review
Rated 3 out of 5 stars

Wrong tiles sent

I ordered two packs of tiles to re-tile a downstairs toilet. The delivery was quick but unfortunately tiles of the correct pattern but wrong colour were sent. Consequently, I cancelled the order rather than wait for the correct ones to be supplied. I have been refunded in full. Who knows, I might consider Tiles360 in the future if another tiling job comes up?

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my tile choice

Very pleased with my tile choice, samples I'd chosen delivered very quickly and once I'd decided, they delivered within a few days. Decorator in the process of laying them now and looking just as I'd imagined.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Tiles360 we're great to deal with

Tiles360 we're great to deal with. Love the tiles and im very happy with them.

The first delivery company however we're awful. Tiles360 customer help team were great and sorted the delivery issue straight away

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Arrived promptly and the delivery…

Arrived promptly and the delivery driver brought them all the way down our long drive to the door.
Really pleased with the tiles however two were broken. Thankfully we can still use the larger pieces.

27 May 2026
Unprompted review

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