Tiles360 Reviews 

195
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the tiles, often describing them as gorgeous, excellent, and stylish. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating prompt arrivals and good communication. The overall service, including the ordering process and customer support, is often described as excellent and easy to navigate. However, some customers also noted issues with the condition of tiles upon arrival, reporting broken or chipped items in their orders. A few other people also felt that sample sizes were sometimes too small or not representative, making it difficult to visualize the full product. Additionally, some reviewers found the delivery costs for smaller orders to be prohibitively expensive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, style,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick delivery times and... See more

Quality

Customers generally express satisfaction with the quality of the tiles, with many reviewers praising them as... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of ordering and quick... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Shop
  2. Home improvement shop

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(195)

176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely tiles arrived safely

Lovely tiles arrived safely, obviously remember if you are buying a relatively small quantity the delivery charge adds £10 a metre to the price ! But aside from that very pleased with tiles.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

First class.

Brilliant ,any tile ive required they have sent,first class and when ive made my mind up I will truly buy from them. 🤩

14 June 2026
Unprompted review
Rated 3 out of 5 stars

Wrong tiles sent

I ordered two packs of tiles to re-tile a downstairs toilet. The delivery was quick but unfortunately tiles of the correct pattern but wrong colour were sent. Consequently, I cancelled the order rather than wait for the correct ones to be supplied. I have been refunded in full. Who knows, I might consider Tiles360 in the future if another tiling job comes up?

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my tile choice

Very pleased with my tile choice, samples I'd chosen delivered very quickly and once I'd decided, they delivered within a few days. Decorator in the process of laying them now and looking just as I'd imagined.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Tiles360 we're great to deal with

Tiles360 we're great to deal with. Love the tiles and im very happy with them.

The first delivery company however we're awful. Tiles360 customer help team were great and sorted the delivery issue straight away

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Arrived promptly and the delivery…

Arrived promptly and the delivery driver brought them all the way down our long drive to the door.
Really pleased with the tiles however two were broken. Thankfully we can still use the larger pieces.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great web site

Great web site. Wide range of products. Found what I wanted. Love the samples made choice and ordered. Delivered quickly.
They being installed now.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery, no dramas

All tiles were delivered when promised and none of them were damaged. We had a bad experience with a different tile company where most of our order was damaged beyond use so it was a huge relief when Tiles360 did exactly what they promised with no drama.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

We made a genuine mistake

We made a genuine mistake. Both my husband and I bought the tiles not knowing the other had. Tiles360 very unhelpful about returns from london. Costing a lot.

Won't use them again because of unhelpful when we needed it

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great match with existing wall tiles

Very pleased with this metro style tile. I’m renovating my bathroom and needed to match replacement tiles to the existing wall tiles. The original supplier has increased the size of their stock tile but your tile is a very close match and it’s difficult to spot the difference!

21 May 2026
Unprompted review
Rated 3 out of 5 stars

Too many broken

Tiles were good quality but good job I ordered an extra pack because if you added up the ones that were broken in each pack, it added up to a whole pack of 6!

19 May 2026
Unprompted review

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