Tiles360 Reviews 

195
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful appearance of the tiles, often expressing satisfaction with their purchases. The ordering process is frequently described as easy and straightforward, with many appreciating the efficient service and helpful communication, alongside remarkably fast and timely delivery of both samples and main orders. However, some customers noted issues with their orders, including tiles arriving damaged or chipped, and samples being incomplete or not delivered as expected. Others experienced incorrect items or unexpected delivery delays. Some reviewers also found delivery costs prohibitive for smaller orders, and a few observed slight pattern or shade variations in tile batches.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the excellent... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting quick delivery... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting easy online ordering and quick... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great


Company details

  1. Tile Shop
  2. Home improvement shop

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(195)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Online tiles

Placed an order one day and they were delivered the next day. The delivery man was very helpful and put them in my garage where I wanted them.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, great tiles

The whole experience from ordering was professional. Quick delivery, extremely well packed however we had couple of broken tiles on arrival, this was dealt with immediately and replaced following day.
Absolutely love the tiles ,and excellent customer service.
Thank you

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Delivery cost?

Ordered some samples. Arrived very quickly. Beautiful tiles, would have ordered but only needed 4 sq m. Found the delivery costs prohibitive.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Tile samples arrived very quickly and…

Tile samples arrived very quickly and they were great quality. I used all of them for my mosaic project, and would definitely order again when needed. They have great variety to chose from. Thank you Tiles360.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

very easy transaction

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but other than that great service.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Really nice quality tiles

Really nice quality tiles. A small number of the tiles that were delivered were broken but these were replaced within 48 hours. Excellent customer service

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Floor tiles for kitchen renovation

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no questions asked.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful.

We made a mistake with our order, not enough tiles. We were under sever time constraints but the staff went out of their way to sort things out for us and got the tiles to us quickly.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was easy to reach and very helpful.

Having read the reviews I was a little worried about ordering. However, they were the only retailer to offer the tiles I wanted. On the day delivery was due the tiles never arrived, so I rang the office the following morning and a very helpful lady chased down my order and rang me back straight away to let me know they were on their way. Unfortunately I wasn't going to be home. The website clearly states that tiles are to be inspected upon delivery, but I was assured that if there were any broken tiles there would be no issue getting replacements, and a note was made that I would not be in to take delivery. Thankfully I found the order left for me where I'd asked. The tiles are beautiful, no breakages. So, ok, a wee delivery issue, but it was resolved. Customer service was easy to reach and very helpful. I don't leave many reviews, but given this retailer seems to get some bad ones, I thought I'd add a positive one.

11 December 2025
Unprompted review

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