Tiles360 Reviews 

195
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the tiles, often describing them as gorgeous, excellent, and stylish. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating prompt arrivals and good communication. The overall service, including the ordering process and customer support, is often described as excellent and easy to navigate. However, some customers also noted issues with the condition of tiles upon arrival, reporting broken or chipped items in their orders. A few other people also felt that sample sizes were sometimes too small or not representative, making it difficult to visualize the full product. Additionally, some reviewers found the delivery costs for smaller orders to be prohibitively expensive.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, style,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick delivery times and... See more

Quality

Customers generally express satisfaction with the quality of the tiles, with many reviewers praising them as... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of ordering and quick... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Shop
  2. Home improvement shop

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(195)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Summer Paddock Tiles

Summer Paddock Tiles
The sample received had no imperfections. The imperfections received when the order was delivered was shocking.
The tiles are misdescribed on the website. Customer Service say:- This is the intended design of the tile to give it a worn /rustic appearance. I can’t see this being mentioned on the website. The glaze was very patchy towards the outer edges of 75% of the tiles

17 February 2026
Unprompted review
Rated 4 out of 5 stars

Would have preferred 3 tiles from the same range

Great experience of being sent 3 free samples to look at. They arrived promptly. I would have preferred 3 from the same range Arizona green which had quite a colour variation between tiles which wasn't offered. Only one doesn't help with the choice very well.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Good experince

Good selection of quality tiles, easy ordering, was kept updated with order status including photos. Reasonable delivery charges. Helpful friendly staff,
What's not to like so 5*

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Free sample tiles

The company provided free sample tiles sending them quickly and well packaged. This will make it easier to make a decision re tiles we may purchase.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Ordering sample tile

Sample tiles arrived unbroken but I was expecting a full tile sample not a small section. Difficult to image the actual size with what was delivered, but I could colour match well.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I had a query and they were very helpful. Next day delivery and the tiles were great, not one breakage. Would definitely recommend and use again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered some large format tiles and they were delivered by courier. Unfortunately 1 tile was damaged. I took photos of the box that was slightly damaged and the chipped tile and emailed them to tile360. Within a flash they responded and offered a refund or a new tile sent. I opted for a replacement tile and they sent a whole box! And none were damaged this time. Fantastic customer service, well done

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered four or five boxes of tiles…

I ordered four or five boxes of tiles and all seemed very efficient until they were delivered when I found that the majority of them were cracked! However, these things can’t be helped and when I contacted Tiles360 they were very helpful and arranged a new delivery and collection of the broken ones immediately. The delivery man was very nice and helpful as well, I’m sure that it was not his fault that they were broken. The next thing that happened was that my Tiler managed to forget where he had put one of the new boxes 🙄 and asked me to order one more box. He then discovered where he had put it and when I messaged Customer Services, they replied straight away with the cancellation and refund so their Customer Service is really first class - thank you!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The tiles arrived in perfect condition

The tiles arrived in perfect condition, we’ve had 17 boxes of these tiles split over different deliveries and none of the tiles have been damaged at all. The tiles themselves are BEAUTIFUL and of a really high quality. Delivery was super quick too. Would definitely order from again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round. Website really easy to navigate. Ordering process straight forward, delivery on time and delivered with care. Would definitely use again and recommend to others.

15 January 2026
Unprompted review

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