They did not like my original review, so here is my updated version. I found the level of customer service lacking.
Tile Supply Ltd
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See what reviewers are saying
Not sure these tiles weren't seconds.There was a line running through many of them which looked more like a fault than part of pattern. But the delivery company was the worse part. Firrst got text say... See more
No Refund, No response via Telephone or email. Gave up on them. Credit Card company now refunding within 48hrs. Recommened anybody in dispute with this Shower just go straight to their credit card sup... See more
Decided to get samples first which arrived quickly and extremely well packaged, because of this decided to buy from them too. Easy online buying, did think delivery charge a bit pricey but including p... See more
Company details
Information provided by various external sources
Tile Supply ™ is a local family run tile company based in Teignmouth. By sourcing and importing only the best products and buying direct from the manufacturer we can keep the costs down and pass those savings on to you. This way it also helps us do our part for the environment as well. Tile Supply ™ pride ourselves on our products, to get the highest quality. We never purchase the "cheapest" option for a product as we feel this can compromise quality. Tile Supply ™ have a large selection of tiles from fantastic manufacturers such as British Ceramic Tile, Johnsons, Villeroy & Boch and many more. Please feel free to browse our webshop or drop in for a chat at our local Devon showroom in Teignmouth.
Contact info
Unit 10b Broadmeadow Ind Est, TQ14 9AE, Teignmouth
- 01626776606
- info@tilesupply.co.uk
- www.tilesupply.co.uk
Absolutely well done
No problems with this company but I have only had one dealing with them. The tiles bought were exactly as described and at a much cheaper price than the same ones at one of the major tile companies. Am also satisfied with the delivery schedule.
Oh..., one further example of good customer service was when the card transaction did not go through and an employee from the company rang to let me know of this. He was polite and pleasant in going through the process again, ensuring that this time it all went through correctly. Well done.
Fast delivery & excellent products
I ordered a selection of sample tiles in two separate batches. Both arrived the next day and were very well packed in bubble wrap and cardboard. All the tiles were of excellent quality, and the price was far more competitive than similar tiles we have seen elsewhere. Will be placing several orders in the very near future!
Great service with good communication
Ordered 3 boxes of tiles to be delivered in fareham area. The ones I ordered where out of stock so they matches another product, which were identical, and sent them off to me. They arrived the next day! One happy customer! Cheers guys!
Very good service!
Ordered a sample of the wexman tile in Californie it arrived within a few days as stated and they kept me up to date with the progress of my order via email. The colour was exactly the same as the online picture so I ordered 19 tiles, all arrived well packaged and a week later, again I was kept informed of the order's progress and was emailed with the date of delivery. Very good service would definitely use again and would recommend this company. Can't wait to see my new tiles when my new wet room is finished next week!
Don't trust the website
I ordered and paid in full for an item that the website said was in stock. I rang twice to chase up and on the second call they admitted that it was not in stock and have no idea when it is coming in. This is a really poor customer experience and I wish that I had not dealt with this company in the first place.
Fast and easy service
Buying tiles to match existing, I was able to find the exact same make/type/product number. Better price than the original tiles too. The tiles came in two days and were exceptionally well packaged. Excellent service.
Tiles may well be nice but they've still not turned up
Ordering promises 2-3 day delivery. After a week I emailed and was told there was a pproblem with my delivery and I could expect to wait a few more days.
I'm annoyed I wasn't warned about this when I ordered as I've paid someone to come round and do the tiling. Except I don't have tiles. If I'd known it would take this long I'd have ordered them elsewhere.
One dissatisfied customer.
Excellent service fast delivery.
Everything ordered was excellent with quick delivery.
Beautiful tiles, well packed and promptly delivered!
Only ordered a glass tile sample but was amazed at how well it was packed and how quickly it came Will definitely use Tile Supply Ltd again.
Easy to use website. Good products. Fast delivery
Easy to use website. Good products. Fast delivery.
A pleasure to shop.
Will recommend
Impressed!
I ordered a sample product which they had trouble getting hold of, but instead of making excuses they were professional and communicated regularly to let me know what was going on. I then ordered 40 tiles and by my own mistake hadn't realised delivery needed signing for and that I would be away on holiday. I sent company a quick email and they adjusted delivery, with no fuss or charge they arranged for the tiles to be delivered the day I arrived home! Outstanding service in my opinion. The product was exactly what I needed and though I was unable to source the tiles elsewhere they were provided at a low cost and delivered promptly! I couldn't be happier!
Cracking Service, Brilliant products
Looked online for many products.
Not only are they extremely competitive, their service and products are excellant
VERY very slow service
Ordered tiles Wed 2pm on 2 - 3 day delivery, They were not despatched till Mon pm. Hardly a fast service
Top pricing and delivery
Found all items I was looking for in one place. Customer services was very helpful. Quick service at a decent price. Would trade here again.
Kept completely informed
Ordered samples. I always knew the progress of my order. Tiles came when expected, very well packed. Tiles very competitively priced. Will definitely give my full order to Tile Supply.
Glass mosaic tiles
This was my first order from Tile Supply. The website worked well and the product was delivered as promised. The date was crucial because we had a tiler lined up. Everything good so far!
postage service very good
The delivery services and information from suppliers was very good.
I have not used the product, but it looks ok?
Fantastic value, Delivery & Service
Good service and good quality tiles.
I bought my tiles online .i was adviced to go to our local dealer however I didn't want to be pressurised with the salesmen advising me to buy something I didn't want. The prices are really good and I knew I was saving the moment I started Browsing "tile supplies " webpage. I had a slight issue with payment ,my online payment didn't go through . I was informed immediately by the company via email. I rang and the none payment was purely a blip. I paid with my card over the phone. The delay in payment didn't delay the delivery. I was informed of the delivery process on a daily basis and when the tiles arrived they were packed really well .
I would recomend anyone to take a look at this tile supplier before committing to buying anywhere else
Left in Dark on order placed 2 and half weeks ago.
I placed an order two and half weeks ago. When I track the order it says "Picking"... how long does it take to pick?... i ve experienced this with Tilesupply now three times. It always up to the customer to expediate the order...otherwise nothing happens.
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