Tile Supply Ltd 

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Rated 1 out of 5 stars

They did not like my original review, so here is my updated version. I found the level of customer service lacking.

Rated 2 out of 5 stars

Not sure these tiles weren't seconds.There was a line running through many of them which looked more like a fault than part of pattern. But the delivery company was the worse part. Firrst got text say... See more

Rated 1 out of 5 stars

No Refund, No response via Telephone or email. Gave up on them. Credit Card company now refunding within 48hrs. Recommened anybody in dispute with this Shower just go straight to their credit card sup... See more

Rated 5 out of 5 stars

Decided to get samples first which arrived quickly and extremely well packaged, because of this decided to buy from them too. Easy online buying, did think delivery charge a bit pricey but including p... See more

Company details

  1. Bathroom Renovator

Information provided by various external sources

Tile Supply ™ is a local family run tile company based in Teignmouth. By sourcing and importing only the best products and buying direct from the manufacturer we can keep the costs down and pass those savings on to you. This way it also helps us do our part for the environment as well. Tile Supply ™ pride ourselves on our products, to get the highest quality. We never purchase the "cheapest" option for a product as we feel this can compromise quality. Tile Supply ™ have a large selection of tiles from fantastic manufacturers such as British Ceramic Tile, Johnsons, Villeroy & Boch and many more. Please feel free to browse our webshop or drop in for a chat at our local Devon showroom in Teignmouth.


Contact info

All reviews

(483)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Effortless

When i couldn't get what we wanted Tile Supply was where I went. The service was good and delivery was quick

15 August 2014
Unprompted review
Rated 5 out of 5 stars

Delivery too quick

We were nearly caught out as the tiles were delivered on the Monday after we ordered on the Friday It was only by chance we looked at the tracking mail and changed plans to stay in to receive them, i.e next working day when it quotes 3 working days on the order, not that I am complaining, quite the opposite.The tiles were just the match to our existing ones to complete the extension to the bathroom.
The price was much lower than others for the same product.

12 August 2014
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Over 40% of the tiles were marked or cracked - As I didn't check them straightaway I was told I was too late for an exchange so they wouldn't help me - so I had to order more from them as I couldn't get this tile elsewhere - these arrived marked and despite reporting them damaged within 15minutes of delivery I still have had no reply from Tiles supply. Really bad customer service
I have now had to skip the lot and go to another supplier and have had no problems at all.

12 August 2014
Unprompted review
Rated 5 out of 5 stars

Convenient, prompt, no fuss and lovely mosaics

I received samples very promptly, placed my order online and the mosaics arrived at the correct time. I had spent a lot of time looking for just what I wanted, and so I was happy to find it and have it so easily! If only the rest of life was like that!

12 August 2014
Unprompted review
Rated 5 out of 5 stars

great value great service

I ordered a few samples before deciding what I wanted, then placed an order for various tiles which arrived within a week. Brilliant!

12 August 2014
Unprompted review
Rated 5 out of 5 stars

Great Company,

Tiles were excellent value best on internet, Arrived quickly and well packed.
I shall use this supplier again. Very pleased

8 August 2014
Unprompted review
Rated 5 out of 5 stars

Good Value

Came within 3 days
easy to deal with
well packed
Would Buy off them again

7 August 2014
Unprompted review
Rated 1 out of 5 stars

never buy tiles from this company

I purchased tiles for my bathroom and when I ran out of 2 tiles and tried to order them I was sent an email stating that I had committed fraud by trying to order sample tiles which was against company policy and that they were considering legal action against me for a fraudulent order. I was shocked by the wording of the email when all I wanted to do was but 2 tiles and was not aware of this policy. I was willing to pay extra and the postage but was told I could not do this and I was directed to the companies legal department. The company was happy to take the payment from my bank 2 days after I placed the order but had no intention of sending the tiles. Is that not fraud?
When I contacted the customer service department I was made to feel like a criminal for daring to think I could pay for and receive 2 tiles.
The person on the telephone at customer service was very unhelpful and just kept telling me I could have a refund in due course once they had investigated my attempted fraud and then they hung up on me!!
All in all a bad experience and now I have a bathroom with 2 tiles missing.

7 August 2014
Unprompted review
Rated 3 out of 5 stars

Piecemeal delivery system

Products just as ordered but oversupplied on one item. Delivery for just one order arrived on three separate deliveries over two days, needing to be available and wait for arrival.

1 August 2014
Unprompted review
Rated 5 out of 5 stars

Great service and very consciencous

I placed an order on line and didn't give it much further thought. The next day I got a call from a very helpful man at Tile Supply alerting me to the fact I had chosen an adhesive that was not suitable for the Ditri Matt I had ordered. He gave me lot's of advise which I hope has saved me from a disastrous tiling episiode

1 August 2014
Unprompted review
Rated 3 out of 5 stars

Speed up dispatch.

why does it take so long from ordering to dispatching items? Both single tile and other orders. Staff very pleasant but do not return phone calls when say they will.

1 August 2014
Unprompted review

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