Timbuk2 Reviews 

Slow delivery

I got my messenger bag in 2012 and have loved it ever since. It had gotten some rips over time, but in the last year the lining really started to deteriorate. It was WAY past warrantee, but I figured it couldn't hurt to reach out to Timbuk2. What happened next was the best product experience OF MY LIFE. Not only was the process straightforward and really clear at all stages, it was ridiculously inexpensive (complete repair for $25 INCLUDING SHIPPING). I just got my bag back-- WEEKS faster than they estimated-- and it's good as new. I cannot say enough good things about my bag, the repair experience, and the brand generally. Can't wait for my next 14 years with this bag!

Amazing product and service is right on top of expectations.

Love these bags for bicycling, motorcycling and just everyday usage. I bought a new medium size one. I still have my xl bag from 25+ years ago, a bit worn but still functional.

Sophia and team at Repairs were a dream to work with, presenting challenges and find creative solutions that resulted in my having another 30years of love and life with Timbuk2’s incredible product. Thanks a million all … you are great.

My order took way too long. I even paid for fast shipping which should be refunded!

Efficient communication with the support team. quick turnaround of the repair. Way to stand behind your product Timbuk2!!

I was sending my 15 year old messenger bag back to have the liner replaced. Amazing job. It looks like a brand new bag! The cost was low ($25) and the speed (8 days) were both impressive. I also love the company's principal of keeping their old products out of landfill. By that I mean they'd make more money by selling me a new item, but they were willing to repair my ancient bag.

Quick and friendly response with thorough resolution. Could not have been more helpful!

This is possibly the best lifetime warranty experience I’ve ever had. TimBuk2 stood by their promise to quality and care. They also made it easy. I cannot recommend their products enough for both quality and customer support. I only wish that they would bring back some of their legacy cycling specific catalog.

My wife bought this messenger bag for my birthday 7 years ago; I have used it almost daily ever since. It has seen a LOT of wear and tear. Finally the zippers on the outside pocket died. I sent in pictures and they said, "Sure, it's covered under warrantee, send it in." We live near SF, so we brought it to their store where the worker was super helpful, very efficient, returned a bunch of stuff I forgot to clean out of one pocket and helped me pick out a replacement if it couldn't be fixed. (That model isn't made any more.). Good news! Five days later I get the email saying it's all fixed up and being sent back. Total cost = $0. I love this company!

Big Timbuk2 fan for years; trouble with the delivery but Marlene was very helpful and courteous!

Live person e-mail customer service! FedEx lost my order, and a real person at Timbuk2 arranged for a replacement. She reached out to FedEx, confirmed that FedEx lost the shipment, and made it right.

The whole process was simple and straight forward. Originally they said 6-10 weeks, its been 1. Its on it way back to me. We'll see how they did on the repair then.

So far super impressive.

I ordered a backpack online and received an email confirmation instructing me to track the shipment on Shop. But there was no information on Shop and the item did not arrive. I called and after a ten minute hold was told they had to check and email me back. A few hours later, I got an email with a link to FedEx and a tracking number. Still waiting to see when it will arrive.

I have had my bag for a while and had to do a warranty as an issue with the handle occurred. Everything was very simply and smooth; I am very happy with the service and with my decision to have purchased a Timbuk2 bag in the first place. I would definitely recommend their products.

Had to get my bag fixed after 5 years of use and Timbuk2 honored their warranty by repairing it for free. The process was easy and everyone I corresponded with were nice and caring. Even the process of paying for shipping was made very convenient