Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
My experience with Timothy Oulton has been exquisite in its elegance and genuineness. A very rare encounter with a brand. I look forward very much to a reciprocally beautiful friendship with T... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Shop
- Sofa store
- Shop
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your patience and assistance throughout…
Your patience and assistance throughout this entire process—from navigating the damaged crystals to working through the delivery challenges with the post office—has been exceptional.
Despite the complications with the store closure and all the logistical hurdles, you and your team went above and beyond to ensure we received the replacement parts we needed. The lighting fixtures now look absolutely stunning in our home, and we're thrilled with how everything turned out.
I really appreciate the professionalism and care your team showed throughout this experience. I'll post the review shortly.
Thanks again for everything,
15 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Kikka,
Thank you so kindly for your wonderful review! it is great to hear of your experience with our customer service team, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
A lovely afternoon of furniture shopping!
We worked with Rachel Hall and she was awesome. Not only was she extremely knowledgeable and professional, she was an absolute delight to work with!
12 June 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Melissa,
Thank you for your kind review, it is great to hear of your experience with Rachael, we are very pleased to hear of the fantastic service you received and would love to welcome you back to Bluebird again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Reply from Timothy Oulton UK
Dear Ann,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Keelin was wonderfully helpful and had…
Keelin was wonderfully helpful and had great patience with me during my visit. I will return. Thank you.
6 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Sam,
Thank you for your kind review, it is great to hear of your experience with Keelin at the Flagship Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Olivia understood the meaning of Timothy Oulton's
From the moment Olivia introduced herself to us we felt calm and relaxed. She gave us a tour of the store and shared ideas of what complimented what. She listened to our needs and gave great advice whilst showing us at the same time. We even were shown into an area that was being used for a team briefing so we could view products. All in all nothing was too much trouble. Olivia excelled at her role and really understood the ethos of Timothy Oulton's. The whole experience was exceptional and I cannot rate this highly enough.
14 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Neal,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Olivia, we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Incredibly helpful and fast response
Incredibly helpful and fast in sorting out my queries. Easy to communicate with. Fast responses.
18 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Alice,
Thank you so kindly for your wonderful review! it is great to hear of your experience our team at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We are big fans of Timothy Oulton
We are big fans of Timothy Oulton, beautifully designed, well made furniture!
Everyone we have worked with, have been so professional and accommodating!
11 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Stacey,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service and we look forward to seeing you again soon.
Please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Support after sales
After buying furniture before, I noticed that something whas wrong with the quality of my latest purchase. I contacted the TO after sales department. They took responsability and solved the problem so that I can enjoy this piece of art. Great products and also great service from TO.
3 May 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Ivan,
Thank you for your feedback and the email you sent this afternoon.
We are very sorry to hear of your concerns regarding your beautiful side table and have written to you straight away to begin the steps to having this resolved for you.
We look forward to speaking further with you soon and are here for anything else you may need in the meantime.
Many thanks,
Chloe
Timothy Oulton
Super products and very helpful Gallery…
Super products and very helpful Gallery Manager Thomas Payne
24 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Vasstrader,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a great experience with Thomas!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Wow!
Wow, what an amazing place, full of beautiful things!
Keelin helped us place our order. She was incredibly knowledgeable about many items that we asked about and was really helpful providing us with further information and samples. Thank you!
11 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Melanie,
Thank you for your kind review, it is great to hear of your experience with the team at our Global Flagship Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Worked with Anaisa to identify the…
Worked with Anaisa to identify the correct TO product range so I could extend a sofa I purchased in 2020. I had no info on the sofa & I’d bought it through Sofa Workshop so TO couldn’t help with order details. Through photos, measurements & a couple of phone calls, I’m pleased to say we did it! I’m about to order the 2 extra units I need & I believe that a large part of my decision has been the positive experience of working with Anaisa on a query that could have easily come to nothing for both of us.
20 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Angie,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Anaisa and we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Excellence in design and service at Timothy Oulton Kings Road
I love the Timothy Oulton furniture and find it to be design forward, without sacrificing comfort. The shop on Kings Road sparks inspiration in their displays and the Timothy Outlon team, particularly Rachel, are excellent ambassadors of the brand - knowledgable and interested to engage in my design process.
2 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Jane,
Thank you for your kind review, it is great to hear of your experience with Rachael, we are very pleased to hear of the fantastic service you received and would love to welcome you back to Bluebird again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Some really innovative pieces
Some really innovative pieces, very different with the emphasis on fun.
Great service from Keelin, an absolute star!
25 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Tim,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Keelin, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Quality Craftsmanship and Great Customer Experience…
We looked through a number of shops in an attempt to furnish our flat in London. The craftsmanship and quality of the furniture at Timothy Oulton really appealed to us. The service we received from Keelin was exceptional and her guidance and patience helped make the experience one we will fondly remember as we furnish our home. Thank you!
18 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear C&S,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Keelin and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Exceptional service from Keelin…
Exceptional service from Keelin throughout the entire chair selection process. She was thoughtful, patient, and meticulous at every stage—taking detailed measurements, providing helpful renderings, and carefully considering the proportions and requirements of my space. Her guidance made what was proving to be a difficult decision feel clear and well supported. A genuinely high level of service and attention to detail.
18 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Ellie,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Keelin, we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
UK Design Excellence
It was an excellent, thoroughly enjoyable showroom experience on Kings Rd - I have long admired the story and vision behind Timothy Oulton and it did not disappoint. Rachel was a true brand ambassador - loved hearing about the attributes and aesthetics for each design. Highly recommend.
18 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Kirsty,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Rachael at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Great service!
Very helpful and friendly service and spent time to talk and advise me through the purchase.
15 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Jo,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience and very much look forward to welcoming you back soon!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Beautiful and quirky top notch furniture showroom on Tottenham Court Road
Just visiting the beautiful and quirky showroom on Tottenham Court Road was an absolute delight. The items on show are top notch quality but also fabulous and often unique creative design. The Saddle Chair and Footstool is not just sculpturally impressive, it is wonderfully comfortable. I really hope we end up buying one, as on this visit I just took home a couple of lambskin bolster cushions which convert any straight backed chair or chesterfield into the ultimate in lumbar support!
We had seen a few Timothy Oulton items in Guildford Barker and Stonehouse but it is much more exciting and inspiring to see them in the showroom. Keelin O’Shea was particularly helpful and informative and made us feel like welcome guests rather than ordinary shoppers and sent us images of our prospective purchases in different layouts. I particularly enjoyed being brought a tray of tea in the royal china whilst trying out a particularly comfortable sofa. I’m wondering whether if I visit the bigger showroom in Chelsea, will there be cake ?🤣!
17 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mrs Sands,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a dazzling experience, and we are delighted you had great service from the team at our Flagship Gallery!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Beautiful showroom
I was very impressed by this beautiful showroom. We were assisted by Sam, who was very knowledgeable, and could answer any questions I had. He was happy to let us wander round, with just the right level of helpfulness. The whole process of ordering was straightforward, despite there being plenty of choices of leather and finishes.
4 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Abigail,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Sam. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Fabulous service and great product
Glorious shop, super stylish, fun and different. Sam looked after us extremely well and was very helpful, efficient, charming and knowledgeable
15 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Sandra,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam and very much look forward to sharing your kind words with him.
Please do not hesitate to reach out if we can be of any further assistance. Thank you,
Warm regards,
Chloe
Timothy Oulton
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