Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
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Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Shop
- Sofa store
- Shop
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Very helpful and friendly service and spent time to talk and advise me through the purchase.
15 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Jo,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience and very much look forward to welcoming you back soon!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Beautiful and quirky top notch furniture showroom on Tottenham Court Road
Just visiting the beautiful and quirky showroom on Tottenham Court Road was an absolute delight. The items on show are top notch quality but also fabulous and often unique creative design. The Saddle Chair and Footstool is not just sculpturally impressive, it is wonderfully comfortable. I really hope we end up buying one, as on this visit I just took home a couple of lambskin bolster cushions which convert any straight backed chair or chesterfield into the ultimate in lumbar support!
We had seen a few Timothy Oulton items in Guildford Barker and Stonehouse but it is much more exciting and inspiring to see them in the showroom. Keelin O’Shea was particularly helpful and informative and made us feel like welcome guests rather than ordinary shoppers and sent us images of our prospective purchases in different layouts. I particularly enjoyed being brought a tray of tea in the royal china whilst trying out a particularly comfortable sofa. I’m wondering whether if I visit the bigger showroom in Chelsea, will there be cake ?🤣!
17 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mrs Sands,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a dazzling experience, and we are delighted you had great service from the team at our Flagship Gallery!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Beautiful showroom
I was very impressed by this beautiful showroom. We were assisted by Sam, who was very knowledgeable, and could answer any questions I had. He was happy to let us wander round, with just the right level of helpfulness. The whole process of ordering was straightforward, despite there being plenty of choices of leather and finishes.
4 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Abigail,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Sam. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Fabulous service and great product
Glorious shop, super stylish, fun and different. Sam looked after us extremely well and was very helpful, efficient, charming and knowledgeable
15 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Sandra,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam and very much look forward to sharing your kind words with him.
Please do not hesitate to reach out if we can be of any further assistance. Thank you,
Warm regards,
Chloe
Timothy Oulton
Chloe and Rachel very helpful on the…
Chloe and Rachel very helpful on the call with recommendations and just very lovely people.
13 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Muaz,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Chloe and Rachael at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
Outstanding service from Sam
Outstanding service from Sam, nothing too much trouble and great help with choices. Truly fantastic experience all round.
11 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Nicholas,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Sam and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
We were helped by Sam who was patient…
We were helped by Sam who was patient and most helpful but not at all pushy giving us time to make a considered decision, this made our experience shopping at Timothy Oulton a great one.
11 April 2026
Unprompted review
Reply from Timothy Oulton UK
Dear LD,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Sam at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
What an inspiring showroom
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sorting out our purchases and going the extra mile to arrange our deliveries. Timothy Oulton products are top quality and so unique. We will be calling in store again soon. Thanks again for your help Keelin.
1 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Oliver,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Keelin - we cant wait to share your review with her!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Great Hospitality
Fantastic store with some very interesting and obscure pieces that you wouldn't find in most furniture shops. The staff were fantastic; we were offered drinks while browsing, which made the experience relaxed and enjoyable rather than rushed. The sofa selection was very good and I ended up purchasing one for my new house. I would thoroughly recommend visiting them and can't thank the staff enough.
21 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear F Carr,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great service and enjoyed being hosted while you selected your beautiful new sofa.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
It was a pleasure dealing with Sam
It was a pleasure dealing with Sam. Even though I’m based in Canada, the whole process was handled very smoothly. He was professional, responsive, and very attentive throughout, making sure everything was taken care of. His communication was clear and thoughtful, and I really appreciated his support. A very positive experience overall, and I would definitely be happy to work with him again.
29 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Aida,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam and we very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Great products and service from Sam as…
Great products and service from Sam as always at TO Bluebird building London. We have multiple pieces from TO over the years and everyone has been fantastic and still look as new.
29 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mark,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Olivia
Olivia was wonderful in every aspect. She kept me informed at every stage whilst sorting out my issue and I can't thank her enough. She sent our replacement with a lovely hand written card which was a lovely touch.
29 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Martin,
Thank you for your kind review, it is great to hear of your experience with Olivia at the Flagship Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Reply from Timothy Oulton UK
Dear Lawrence,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Sam and Chloe, we very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Just LOVE the uniqueness of Timothy…
Just LOVE the uniqueness of Timothy Oulten furniture and Rachael and Sam we’re a pleasure to deal with.
27 March 2026
Unprompted review
Reply from Timothy Oulton UK
Hi there,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Rachael and Sam at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
Simply sublime sums up this store
Simply sublime sums up this store! :) alongside Keelin’s exemplary customer service you will no doubt find your next masterpiece! It was such a pleasure to stumble across this awe inspiring majestical store! Our heartfelt thanks to you Timothy & team!
19 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Emma,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Keelin and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Where do I start? 5 stars to Chloe!
Where do I start? We were mis-sold a fabric quality by the Timothy Oulton distributor in ANZ, which faded badly within 18 months. We had spent over £8000 on a fabulous new Nest sofa and which now looked like a 15 year-old badly worn piece in a student house! To be fair, we didn't notice the full extent until the sofa was unpacked after a 3 month shipment across the world back to London. On our return to the UK we went to discuss the issue at the TO flagship store in King's Road. The store manager, Chloe, was amazing. She listened fully, she understood the situation quickly, saying that Timothy Oulten would take full responsibility, and would re-cover the sofa at no cost. The original fabric should never have been sold to us, due to the intense sunlight in ANZ, so the fading would always occur. As a result, we were recommended an alternative fabric. It will arrive in 3 months.
So, we are full brand advocates once more! TO need to sharpen up on how they train their international distributors, but for us, the service and customer experience in the King's Road London store was amazing.
5 stars to Chloe!
6 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Chris,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Chloe, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Thomas
Timothy Oulton
Reply from Timothy Oulton UK
Dear Mark,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
I had wonderful experience deciding on…
I had wonderful experience deciding on my purchase from Timothy Oulton. I was fortunate to meet Sam who was working on the day and he was excellent in working with me through my options and ultimately helping me with my purchase ….excited for my new furniture to arrive ! Thank you Sam
23 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Josie,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Sam and we very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Amazing products
Amazing products, knowledgeable and helpful staff who love their brand and make you feel like a valued customer.
13 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mrs Tims,
Thank you so kindly for your wonderful review! it is great to hear of your experience with our team at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
Great customer service
Lovely products and great customer service. Super quick response to enquiries both before purchase and after delivery from Keelin.
7 March 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Suzanne,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Keelin and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
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