Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
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Review summary
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Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
My experience with Timothy Oulton has been exquisite in its elegance and genuineness. A very rare encounter with a brand. I look forward very much to a reciprocally beautiful friendship with T... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Shop
- Sofa store
- Shop
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Excellent from start to finish
Amazing product and really delightful experienced people throughout the store
Service was excellent for the moment we walked in
We ordered a sofa and the after sales service was excellent- the delivery was smooth and the guys were great so helpful and kind!
Would highly recommended
28 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear DBH,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your experience with Sam and the team at the Bluebird Gallery very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Warm & Welcoming
Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because he’s passionate and he cares (rare these days!).
I always love their furniture especially the sheepskin Ryeland chairs….divine! I’m sure we’ll be doing alot more business together. Thank you.
17 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Daniel,
Thank you for your kind review, it is great to hear of your experience with the lovely Sam at our London Bluebird Gallery!
We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
My husband and I walked onto the kings…
My husband and I walked onto the kings road store and were greeted with a warm welcome from Rachel. We were looking for a bedroom chandelier. Rachel could not have been more helpful. We saw some lights we loved. We were unsure of measurements, Rachel emailed all the information over. We then went back and ended up purchasing two new lights. So refreshing to meet an assistant who bends over backwards to help. Will definitely use this store as a first stop to purchasing any new furniture or lights!
22 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Louise,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Rachael at our Flagship Bluebird Gallery in London!
We hope to host you again very soon - do join us for a Christmas cheers! and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Terrific store
We have loved working with Rachael at Timothy Oulton. We’ve worked with her on several items and she’s always so thoughtful and easy to work with. We’ve worked purchased a chair there that consistently gets rave reviews. Rachael made the whole process - from ordering to delivery - super easy. She’s been very accommodating of any request and is a great communicator. We will definitely buy more from this terrific store and look forward to working with Rachael and the team there.
5 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jennifer,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you love our collection, and we are delighted you had a great experience with Rachael.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Chloe Gratter was a delight to work with…
Chloe Gratter was a delight to work with when I was needing to replace the fabric on my sofa. Although I’m disappointed that I need to pay to replace it after only three years (due to what appears to be a fabric defect and lots of fraying), Chloe did everything she could to assist me quickly and kindly. Thank you for the great customer service, Chloe.
5 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Kelly,
This is wonderful to hear! Thank you for your generous feedback about Chloe.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Thomas
Timothy Oulton
Rachael and Chloe have been exceptional…
Rachael and Chloe have been exceptional in helping me source, deliver and install for a big client. Rachael was so attentive (responding to emails outside of business hours!) and went the extra mile to contact all showrooms to find the items I was after. Chloe was also wonderful in assisting with everything. It has been a seamless experience dealing with these wonderful team members. Thank you!
7 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Kate,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and Chloe and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Timothy Oulton in London
Today we visited Timothy Oulton in London, which was one of the highlights of our trip. Rachel and Sam impressed us with their knowledge and friendliness! Since Timothy Oulton is unfortunately no longer in Hamburg, we were
very pleased with the warm and cordial welcome from Rachel and Sam, and we thank them for that! Kind regards from Germany/Hamburg
15 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Sonja,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and Sam, and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Fantastic Customer Service!!!
Chloe was incredibly receptive to an issue that we brought forward to her regarding wear and tear in a beloved piece of furniture. She took the time to hear out our concern, and rectified the issue within a week! I was very happy how quickly and professionally this was resolved.
3 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Tatjana,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your experience with Chloe and very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Thomas
Timothy Oulton
Had a fantastic customer service…
Had a fantastic customer service experience with Rachael , Chloe and Martin being so kind and accommodating with my inquiry. Couldn't recommend this shop and customer service more, really highly impressed. Thank you. I would absolutely recommend Timothy Oulton.
8 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Danielle,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and the team and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Absolutely top drawer!
I have been using Timothy Oulton products for the past 20 years, for my clients, and also for my own home. When it comes to beautiful furniture, with a twist , you can’t go past a Timothy Oulton. I am convinced there is a piece for everyone. Keep up the great work guys.
6 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Amos,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your loyal custom, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Beautiful furniture and first class…
Beautiful furniture and first class customer service.
We had all sorts of special requests concerning delivery and Timothy Oulton make it very easy.
Thank you
6 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Julie,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear.
We are so pleased to read that you had a first class experience and we very much look forward to hosting you again soon,
Thank you!
Warm regards,
Chloe
Timothy Oulton
Super Customer Experience.
Sample request forwarded and great personal service experience. Thank you
24 October 2025
Unprompted review
Reply from Timothy Oulton UK
Hi there,
Many thanks for taking the time to leave us a review. I appreciate from your feedback that you requested a swatch and we would really like to make sure we do everything we can to assist you promptly with this.
If I could kindly ask you to contact me with your details via: reviews@timothyoulton.com
I will be very happy to help you straight away.
Many thanks,
Chloe
Timothy Oulton Team
Timothy Oulton
Polite
Helpful
Quick response
Remembered previous communication
Coordination between store and online
Did what they said they would do
3 November 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Ms Mundy,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a well coordinated experience, and we are delighted you had great service from Sam.
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Sam was very very friendly
Sam was very very friendly, responded quickly to all our queries, knew the products very well
29 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Yan,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We had such a great and welcoming…
We had such a great and welcoming experience with Sam at Timothy Oulton Bluebird. Sam took the time to share the story and values behind the brand and the flagship store itself, which really added to the whole experience.
Not only did he make sure we had all the information we needed, the follow-up email following our purchase was just as thoughtful, with all the details about our order clearly laid out.
It’s rare to come across that level of care and attention these days, thank you Sam and team for making our visit such a positive and memorable one!
25 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Gonul,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
We have a few chandeliers that have…
A few chandeliers that have glass panels in them and some of the panels broke and Harriet was extremely helpful getting these sourced from London to LA.
24 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jordan,
Thank you for your kind review, it is great to hear of your experience with the lovely Harriett at our London TCR Gallery!
We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Sooo helpful
Thomas was so helpful and an absolute pleasure to deal with. A big purchase for us and one we cannot wait to receive.
A huge thanks to all the team at Timothy Oulton for answering our endless questions!
24 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Hilary,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Thomas and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Great products - matched with excellent in-store customer service
Bought the Squidgy Sofa (2.5 seater) - THE most comfortable sofa ever! Huge thanks to Thomas Payne for fantastic customer service in the Tottenham Court Road showroom.
19 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Michael,
This is wonderful to hear! Thank you for your generous feedback about Thomas.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
The saddle chair is amazing but the service is even more wonderful
I needed a missing part for my saddle chair and Sam H. at Timothy Oulton was so kind, helpful and patient in helping to source the replacement. The saddle chair is of course amazing, but it’s the people like Sam, the ambassadors for the company, who truly elevate the customer experience and the company’s profile and pedigree. Many thanks, Sam H.! Keep up the stellar work!
18 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Z Ahmad,
This is wonderful to hear! Thank you for your generous feedback about Sam.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
I have placed a couple of orders by now…
I have placed a couple of orders by now with Timothy Oulten and the service as well as products are absolutely top notch. Sam has been a wonderful assistance throughout the process. Highly recommend.
14 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Stephanie,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you love our collection, and we are delighted you had a great experience with Sam.
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
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