Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Shop
- Sofa store
- Shop
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Timothy Oulton UK
Dear Laura,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear.
We are so pleased to read that you are still adoring your gorgeous leather sofa from us 15 years on and we very much look forward to hosting you again soon,
Thank you!
Warm regards,
Chloe
Timothy Oulton
I purchased two beautiful chandeliers…
I purchased two beautiful chandeliers from Timothy Oulton, Rachael helped me select the right ones for my space and even came to deliver them to my house and again to help me hang the crystals. I couldn´t recommend Timothy Oulton enough.
1 October 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Cilly,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your experience with Rachael and very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Thomas Payne
Thomas Payne - professional, efficient and went above & beyond to deliver a result. Excellent service as always.
17 September 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Adele,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Thomas and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Timothy Oulton's furniture is the best and most characterful in the business.
I purchased a great deal of furniture from Timothy Oulton in 2024 and they have been very good at staying in touch....always really friendly and courteous and such fun to deal with especially Sam Holroyd in the wonderful Kings Road shop.
Honestly, there furniture, lighting and objets d'art are very well made, exceptionally well designed and have more character than any other furniture shop that I have ever been into.
12 September 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jack,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your experience with Sam and very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
We had the pleasure of visiting …
We had the pleasure of visiting Timothy Oulton Bluebird this summer when shopping for new sofas. Rachael was assigned to us as our ambassador, she was incredibly knowledgable and helpful, this extended to assisting me via email, supplying me with floor plans, images & endless help & advice Rachael was undoubtedly the sounding board I needed to make the right decision and the reason I decided to place an additional order a few weeks later. I couldn't speak more highly of her!
29 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jane,
Thank you for your kind review, it is great to hear of your experience with the wonderful Rachael and we look forward to sharing this with her. We are so happy to hear you have found the beautiful pieces had been searching for!
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
Great products and excellent service
India and Neola were excellent from the first call to the ordering of items - friendly, helpful and efficient - great products and great service - thank you
24 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear John,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a great experience with India and Neola.
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Best sales helped me buy the perfect sofa
Olivia is such a nice sales who has good taste! She helps me got the perfect sofa with her patient and sunny smile.
21 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Yanan,
This is wonderful to hear! Thank you for your generous feedback about Olivia.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Susan from Yorkshire
Absolutely would recommend this boutique.
First class service on both occasions from Neola and her fantastic team
Visited the boutique during our trip to London at the beginning of August and what an experience.
We have previously bought Timothy Oulton from Barker and Stonehouse in Leeds but having visited the boutique would rather have the experience and first class service from Neola and her team. This is our second purchase in 2 weeks to add to our timothy collection.
Thanks again for a superb service and when we add more to our collection you will be our first choice.
Thanks for all your help support and assistance and keep up the good work.
20 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Susan,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Neola and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
I had the pleasure of interacting with…
I had the pleasure of interacting with Sam Holroyd at Timothy Oulton, and I was truly impressed. Sam is incredibly knowledgeable, professional, patient, and kind. He took the time to answer my questions thoroughly and made the entire experience feel thoughtful and personal.
It’s clear that Sam represents the Timothy Oulton brand with genuine passion and care. His approach reflects the values of the company, and he goes above and beyond to ensure customers feel heard and respected.
Highly recommend working with Sam—he’s an outstanding ambassador for the brand.
4 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Angelica,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Reply from Timothy Oulton UK
Dear Ashik,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you have such fondness for our collections.
We look forward to hosting you soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
My recent purchase.
I love venturing in to Timothy Oulton's shop for the atmosphere of luxury it inspires. Thomas made my purchase easy because of his approachability, kindness and candour. He dealt with all my questioning with exemplary patience and made the transaction effortless. Thank you so much.
9 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Zippy,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Thomas and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
This product is very good i love this…
This product is very good i love this product.
8 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Satul,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you love our collection,
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Great service and professionalism from…
Great service and professionalism from Sam, very helpful. Thanks
26 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Paul,
Thank you for your kind review, it is great to hear of your experience with the marvellous Sam! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Chloe was amazing
Chloe was amazing! We were so happy with the service all the way through! 100% recommend!
3 August 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Alex,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your experience with Chloe and very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Thomas
Timothy Oulton
I recently purchased two armchairs from…
I recently purchased two armchairs from Timothy Oulton Germany in Hamburg – and I am absolutely thrilled! The furniture itself is not only of exceptional quality, but also a true statement in design and comfort. What really made the shopping experience special was the outstanding service: professional, warm, and genuinely committed. Every question I had was answered with expertise, and I felt perfectly taken care of from the very beginning.
An all-round fantastic experience – shopping like this is a pleasure. A big thank you to the team at Timothy Oulton - and especially Ben Reese - for their exceptional customer service and stunning furniture!
25 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Sonke,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Ben and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Thank you !
We recently took delivery of our Timothy Oulton purchases and are delighted with how they work in our chalet in the French Alps. I particularly want to thank Chloe (Gratter), who has been incredibly helpful throughout the sales process, from our first visit to the showroom, through to resolving a mix-up (ours) over sheepskin colours and bar stool heights, which we are so grateful for. Thank you Chloe!
9 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jacqui,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear. We are so pleased to read of your experience with Chloe and very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Thomas
Timothy Oulton
We have bought from TO many times
We have bought from TO many times.
We love the products and the service
Highly recommended!
18 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Richard,
This is wonderful to hear! Thank you for your generous feedback.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
I recently bought the Westminster sofa…
I recently bought the Westminster sofa from Timothy Oulton, and I'm thrilled with it. The quality is outstanding-beautiful leather, classic design, and incredible craftsmanship. The service was excellent from start to finish, with clear communication from both salesladies on that day. I highly recommend Timothy Oulton.
13 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Antony,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you had such a great time selecting your fabulous Timothy Oulton Westminster sofa and hope it brings you many years of comfort!
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Nice behaviour
Sam was very co operative and helpful on everything I wanted
13 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Evanthia,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with him.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Professional and friendly interaction…
Professional and friendly interaction for an overseas order and delivery.
1 July 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Thorsten,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.