Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more
Company replied
My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more
Company replied
Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more
Company replied
Company details
- #12 of 39 best companies in Packaging Supply Shop
Information provided by various external sources
We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.
Contact info
Unit 1 & 2 Bluebell Business Estate, Sheffield Park, TN22 3HQ, Uckfield, United Kingdom
- 01825723832
- hello@tinyboxcompany.com
- www.tinyboxcompany.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely product at a good price
Lovely product at a good price. Clever design. Neatly packaged and swiftly delivered.
14 December 2025
Reply from Tiny Box Company
Thanks for your review!
Amazing service I ordered just one small box and was…
I ordered just one small box and was worried that it might get damaged in transit. It arrived in three days, very well protected inside a bigger box. Amazing service for an item that cost less than £1! I highly recommend The Tiny Box Company.
19 December 2025
Reply from Tiny Box Company
Thanks for your lovely review!
First ord
First order sent wrong and 1 piece missing, boxes weren’t quite as expected. Replacement order (matchbox) arrived too late so not a great start.
17 December 2025
Reply from Tiny Box Company
Thank you for the review. I am sorry that there was an issue with the order. I can see that a replacement order was sent out on the 23rd December on the 2-5 working day service with Evri and was delivered on the 27th, which was within their delivery timeframe.
Reply from Tiny Box Company
Thanks for your review!
Prompt delivery!
Prompt delivery and products were spot on 👍 So cannot fault. All good.
17 December 2025
Reply from Tiny Box Company
Thanks for your review!
Great
They had just what I wanted at a good price & delivery was fast especially as just before xmas.
14 December 2025
Reply from Tiny Box Company
Thanks for your review!
Perfect box
Great service. Quality box, sturdy and lovely finish too. Good range of sizes to choose from.
16 December 2025
Reply from Tiny Box Company
Thanks for your review!
I ordered a flat box appx 270mm x 400 x…
I ordered a flat box appx 270mm x 400 x 40. . . It was sent in a box not much bigger without any notification of being fragile? For god sake, its an empty box and very very prone to being squashed, even fragile or don't crush on the outer packaging would have been something, . . . But nope, nothing and my box was crimped on two corners, not exactly what I wanted as a presentation box for a gift that I was putting into it,. . . . I've not contacted the Tiny box company yet due to Christmas and new year but I will be airing my views with them.
15 December 2025
Reply from Tiny Box Company
Hi Anthony,
Thank you for your feedback.
We’re very sorry that your box arrived damaged and understand how disappointing this would be, especially as it was intended for a gift. While our boxes aren’t classified as fragile items, they should always be adequately protected in transit, and we apologise that this didn’t meet the standard we expect.
We did reach out to you directly, reviewed the images you kindly provided, and raised this with our warehouse team to prevent a recurrence. Although you advised you weren’t seeking a refund, we’ve issued a 50% refund as a goodwill gesture in recognition of the inconvenience caused.
We appreciate you taking the time to share your experience, as feedback like this helps us improve.
Quality product at a very reasonable…
Quality product at a very reasonable price. Excellent customer service and quick delivery. Would definitely recommend and will certainly order again in the future
12 November 2025
Reply from Tiny Box Company
Thanks for your review!
Reply from Tiny Box Company
Thanks for your review!
Always a timely delivery
Always a timely delivery, and a great quality product. They are an especially good choice for small-scale buyers, who are not buying in bulk. Would rate them 10/10, and I've been using them for 7 or 8 years now.
15 December 2025
Reply from Tiny Box Company
Thanks for your review!
Reply from Tiny Box Company
Thanks for your review!
Beautiful boxes for gift vouchers
Beautiful boxes for gift vouchers, my clients were thrilled with them.
Thank you
15 December 2025
Reply from Tiny Box Company
Thanks for your review!
The box was perfect for my needs
The box was perfect for my needs. My only criticism was that the cost of delivery was more than the item I purchased.
11 December 2025
Reply from Tiny Box Company
Thank you for the review - we're really pleased to hear that the box was perfect for your needs! We appreciate your feedback regarding delivery costs.
Our delivery charges reflect the rates set by our couriers, and we don’t add any additional markup. We always aim to keep these costs as fair as possible while ensuring orders arrive safely and reliably.
Excellent! Thank you!
I have been delighted to discover Tiny Box Company in recent weeks. Excellent quality and range of products, prompt and attentive service and delivery. Perfect for my needs as a small business. Thank you!
14 December 2025
Reply from Tiny Box Company
Thank you for the lovely review! We're so glad that you were pleased with the order (:
good product
good product appropriately wrapped and protected - sadly the only letdown was the use of Evri as their delivery agent who are notoriously poor
14 December 2025
Reply from Tiny Box Company
Thank you for your review. We offer a choice of delivery services at checkout, including Evri, DPD, and Royal Mail, so you can select the option that best suits your needs.
Reply from Tiny Box Company
Thank you for the lovely review!
Wonderful company with quality items…
Wonderful company with quality items and great customer service. Easy to choose and order. Lots of options and designs.
12 December 2025
Reply from Tiny Box Company
Thank you for the lovely review!
Reply from Tiny Box Company
Thank you for the lovely review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.