Titan Travel Reviews 

3,710
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 778 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable tour guides, helpful drivers, and friendly booking staff who make organizing holiday plans simple, efficient, and completely stress-free from start to finish. Many people deeply appreciate the wonderfully well-organized itineraries and incredible sightseeing destinations that transform every vacation into an absolute dream adventure. Some reviewers were not happy with certain hotel accommodations, noting specific issues such as smaller rooms, disappointing dining choices, or frustrating room allocation mix-ups upon arrival at the destination. A few people also mentioned occasional communication delays, unhelpful telephone support, or missing pre-trip information regarding important travel details before departure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising tour managers and guides for being... See more

Holidays

Consumers find holidays to be positive, describing them as memorable experiences with incredible scenery and... See more

Service

Customers report deep satisfaction with the service provided throughout their journeys. Reviewers frequently... See more

Location

People report positive experiences with location, describing the destinations as amazing and inspiring.... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting a stress-free and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have been on trips previously and had a great experience each time. After some pondering decided to look at another for 2027. We picked our trip and made a call, MANDY was the sales person we spoke... See more

Rated 4 out of 5 stars

Brilliant hardworking tour guide Alex who could not help his group and others enough. Tour of Canada gave me a good look at a number of top tourist destinations with all movements being organised effi... See more

Company replied

Rated 4 out of 5 stars

A great tour seeing spectacular Swiss scenery on iconic railway journeys brilliantly guided by Sarah our tour manager. Unfortunately Titan changed the itinerary at relatively short notice which meant... See more

Company replied

Rated 4 out of 5 stars

Rebecca was very friendly, informative and efficient when making the booking. The only downside was with getting through to my booking with after-sales as the OTP connection just would not work even... See more

Company replied


Company details

  1. Tour operator

About Titan Travel

Written by the company

Titan Travel is the UK’s largest and most awarded escorted tour company. We’ve been creating exceptional itineraries to destinations all around the world for over 40 years. So, we know a thing or two about what makes an incredible holiday. In fact, 92% of our customers would travel with us again.

Adventure made effortless

Escorted touring is what we do. We offer an effortless adventure, where you can explore knowing that every part of your holiday has been taken care of. We’re by your side every step of the way – from our expert tour managers and local guides to our VIP door-to-door transfers that pick you up from home and drop you back at your front door. Choose from small groups and solo tours, river and ocean cruising, wildlife adventures and cultural holidays, and as well as short breaks. We really do have the perfect holiday for you.

See more, do more

On a Titan holiday we want you to enjoy every moment of your trip, which is why our team of experts have carefully curated each of our escorted tours so you will see the very best of each destination, enjoy unique experiences and make new friends with like-minded travellers.

Feel the cooling spray of the thundering Iguazu Falls; watch the sunset behind a herd of elephants in the African bush; people watch from ancient piazzas in Spain; or taste exquisite cuisine as you trundle through Canada on the Rocky Mountaineer. Discover all of these and more with Titan Travel.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Replied to 93% of negative reviews

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4.5

All reviews

(3,710)

668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chandan made the booking so easy. He was excellent

Chandan made the booking so easy.

18 May 2026
Unprompted review
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Reply from Titan Travel

Hi Richard,

Thank you so much for taking the time to share your feedback. We are delighted to hear that Chandan was able to help you with your booking. We will pass on your kind words and we hope you have a wonderful holiday.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

My first solo trip with Titan

My first solo trip with Titan, which took me to Cairo and then a cruise on the Nile . I felt safe the whole time I was away, escorted from the moment I closed my front door to the moment I got home , the tour guide was excellent , the Egyptologist was excellent , so many trips to the pyramids ,temples , Filuka’s , light shows it was amazing I feel sure I have seen everything and more . The hotel and the boat were great , the staff could not do enough for you . Thank you Titan for making my childhood dream come true .i will Definately use Titan again

7 May 2026
Unprompted review
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Reply from Titan Travel

Hi Sharon,

Thank you for such a wonderful review. We are truly delighted that your first solo adventure felt so comfortable and reassuring from beginning to end. It’s fantastic to hear how much you enjoyed the experiences along the way.

We’re especially pleased that the guidance and support you received helped bring everything to life, and that the accommodation and service exceeded your expectations. It means a great deal to know this trip fulfilled a lifelong ambition.

We really appreciate you choosing to travel with us and look forward to helping you plan your next adventure.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

On the Irish tour for the week

On the Irish tour for the week. Ann our tour guide and Paul the driver are fantastic. Ann is very knowledgeable and shares lots of interesting history. Very highly recommended

12 May 2026
Unprompted review
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Reply from Titan Travel

Hi,

Thank you so much for your lovely feedback. We are delighted to hear that Ann’s passion and insight brought the places to life for you, and that Paul helped make your journey smooth and enjoyable. Your recommendation means a lot, and we’ll make sure to pass along your kind words to them both. We hope to welcome you on another adventure soon.

Best Wishes,
Deb
Titan Travel

Rated 2 out of 5 stars

Titan Greek Medley Tour

We travelled on the Greek Medley tour with Titan.
We have used Titan in the past and always found most trips etc. well organised and included. The driver picked us up on time at 2am. From the outset it was obvious he was tired. We started off by turning the wrong way up the dual carriageway!. He then did a U turn and crossed the central reservation to the correct carriageway. We had to pick someone else up at Melton Mowbray which was a bit out of our way, but is acceptable. She sat in the front. His driving became a bit erratic with speeds varying greatly. She was talking to him and she told us later that he had been nodding off at the wheel and she had to keep nudging him. It was frightening. He said he had had a long drive the previous day, did some more work later and had not been to bed. We were glad to get to the airport!.
The flight was fine and on time.
Joanna, our guide met us at the Greek airport and dealt with all arrivals quickly and efficiently. The first hotel had excellent facilities but was large and brash (720 rooms) and not one we would have chosen as it was full of package tour young people. Rooms were good and meal choice excellent.
The second hotel on Symi was much smaller and of the type we like. It was a bit out of the way, however and storage in the rooms was minimal. They also charged 10 euros for a sunbed at the front of the hotel which we thought was a bit off. We had requested when booking that one of us was vegetarian, but this was not passed onto this hotel or the next so food choice for vegetarians was minimal to non existant.
The third hotel at Leros was ver good if a little dated (in a nice way). Again, food choice for vegetarians was poor, but for the rest was fine. Incidentally, on our last tour with Titan (to Japan) information about vegetarian food was not passed to the airline in either direction.
Very few excursions were included on this tour, most being chargeable optional extras. One particular note was 'included walking tour of Lindos'. It wasn't - it was transport there and back with no time to visit the acropolis.
The homeward driver was very good and drove us safely.
We, and others, found this 'tour' disappointing and felt like corners had been cut. It wasn't cheap, and although we have used Titan in the past would be very reluctant to used again.

29 April 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi John,

Thank you for taking the time to share such detailed feedback about your recent experience. We are sorry to hear that aspects of your journey did not meet the standards you’ve come to expect from us, particularly given your previous positive trips.

Your comments regarding the transfer experience are especially concerning, and we sincerely apologise for the distress this caused. This is not the level of safety or professionalism we expect, and we will be investigating this matter carefully with our transport partners.

We’re pleased to hear that Joanna provided an efficient welcome on arrival, but we’re disappointed that elements of the accommodation and catering were not handled as they should have been. Passing on this kind of information accurately is extremely important, and we recognise how frustrating it must have been for it to be missed more than once.

Your feedback about the balance of included experiences and optional extras, as well as the clarity of excursion descriptions, is also appreciated and will be reviewed to ensure expectations are better aligned in future.

While it’s reassuring to know your return journey was comfortable, we’re very sorry that overall the trip left you feeling let down. Your comments are invaluable in highlighting where we need to improve, and we do genuinely appreciate you bringing these points to our attention.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Caring Company

Sophie was very diligent in ensuring all my needs were met. I need an accessible room and she contacted both hotels to make sure they were available before booking my holiday and taking the deposit. She went through everything in detail. Very caring

15 May 2026
Unprompted review
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Reply from Titan Travel

Hi Jo,

Thank you for sharing such thoughtful feedback. We are so pleased to hear that Sophie took the time to carefully make sure that everything was arranged with your comfort in mind. Her attention to detail and considerate approach really makes a difference, and we’ll make sure to pass on your kind words. We hope you have a wonderful holiday.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Polite, friendly and helpful

15 May 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi Tina,

Thank you for your kind words. We are delighted to hear that you had such a positive experience and that our team made you feel well looked after. Your feedback is appreciated and we hope you have a wonderful holiday.

Best Wishes,
Deb
Titan Travel

Rated 4 out of 5 stars

Thank you, Saga.…

I recently shared my frustration regarding a cancelled holiday to Turkey, that was booked with Titan Travel.
While I acknowledged that my claim fell outside of their standard booking conditions, I was still deeply disappointed by the dismissive tone of Titan Travel's communications, and their lack of consideration for my specific circumstances as a long-standing customer.
Following a rather scathing review that I posted on TrustPilot, I was contacted by a representative from Titan Travel's parent company, Saga Travel. I am pleased to say that their approach was far more professional, empathetic, and conciliatory.
After a constructive exchange, I'm pleased to say that we have reached a mutually agreeable monetary resolution. I would like to commend Saga Travel for their patience, and for stepping in to rectify the situation during what has been a difficult time.for me.

9 May 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi John,

Thank you for taking the time to update your feedback. We are rally sorry to hear about the frustration and disappointment you initially experienced, and we appreciate you giving us the opportunity to address your concerns.

We’re pleased that our colleagues were able to engage with you in a more supportive and understanding way, and that a resolution was reached. Your comments about the approach you received are incredibly valuable, and they will help us continue to improve how we support our customers, especially in more complex situations.

Thank you again for your patience and for recognising the efforts made to put things right, it’s genuinely appreciated.

Best Wishes,
Deb
Titan Travel

Rated 5 out of 5 stars

Small boat cruise along Dalmatian coast.

Everything about this trip was excellent. The information sent in advance was informative. The pickup from home to Gatwick was seamless and the driver very considerate. Flight with Croatia Airlines was pleasant and our tour manager, Bobby was there to greet us.
He was exceptional all tour giving us lots of interesting details about the places we visited plus taking care of our safety and he was great fun.
The ship and crew were friendly and professional throughout - the chef managed to prepare delicious meals in the tiny galley.
There were also knowledgeable local guides at some of stops.
I especially like Zadar and the sea organ.

8 May 2026
Unprompted review
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Reply from Titan Travel

Hi Eileen,
Thank you for your lovely feedback – we’re delighted to hear everything about your trip ran so smoothly.
It’s wonderful to know you enjoyed the ship, crew and itinerary, and that Bobby made such a positive impact with his knowledge and enthusiasm. Zadar and the sea organ are certainly a highlight!
Kind regards
Nic
Titan Travel

Rated 5 out of 5 stars

Adriatic Coastal Explorer

We went on the Adriatic Coastal Explorer tour in a small boat in Croatia. We rang to book and were given good advice to help choose the holiday that was right for us. We had no issues with the booking process. However, the pick up from home didn’t go too well. We were picked up on time and the driver was friendly and helpful but we had to go an hour north (we were heading to Gatwick!) to pick up another guest. This meant that an hour and a half into our journey, we were only 20 minutes from home. Worse, we were very tight for time to get to the airport and it was quite a stressful journey for us and the driver. More thought needed to be given to pick up times and order of collection and more time given to get to the airport - especially on a bank holiday Friday.

However, that aside, we had a fabulous time on the tour. The itinerary was varied and we saw a mixture of cultural sites and natural wonders. Our tour manager, Bobby, was fantastic both as a guide at different sites and in offering advice and assistance. Nothing was too much trouble for him whether it was booking restaurants on our behalf or running (and arranging prizes) for an evening quiz.

We also found the crew on the ship to be amazing. They were friendly provided a first class customer service. The chefs created top quality meals in the tiniest galley. Meals and drinks were served with a smile and our cabins were kept immaculate. Finally the captain and crew were totally professional and we felt safe in their capable hands.

1 May 2026
Unprompted review
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Reply from Titan Travel

Hi Clare,
Thank you for your detailed feedback – we’re so pleased you had a fabulous time overall and enjoyed the itinerary, along with the care and dedication of Bobby, the crew and captain.
We’re very sorry to hear about the inconvenience with your home transfer and appreciate you highlighting this. Your comments have been noted as we continue to review and improve our service.
Kind regards
Nic
Titan Travel

Rated 5 out of 5 stars

From the chauffeured journeys to the…

From the chauffeured journeys to the tour manager, Titan excelled. The local guides were also fun and knowledgeable which was appreciated by our group.
I loved the ship, crew and amenities on board, and the sailing was enjoyable. As a taste of Croatia, the week was successful.

1 May 2026
Unprompted review
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Reply from Titan Travel

Dear Suzanne,
Thank you for your lovely feedback – we’re delighted to hear that every part of your holiday, from the chauffeured journeys to the time on board, met your expectations.
It’s great to know you enjoyed Liberty, the crew, and the knowledgeable local guides, and that Croatia made such a positive impression.
Kind regards
Nic
Titan Travel

Rated 5 out of 5 stars

Phone Booking.

After attempting to book online and failing at the payment stage I resorted to a phone booking. Melissa, who dealt with my booking was courteous and polite and explained in detail each stage of the booking process. After completing the passenger details the payment process was seamless.
I was extremely happy with the service provided and would happily recommend Titan to my family and friends.

11 May 2026
Unprompted review
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Reply from Titan Travel

Hi Steve,
Thank you for your kind feedback – we’re sorry to hear you experienced an issue booking online, but we’re so pleased Melissa was able to assist and make the process clear and seamless for you.
It’s wonderful to know you were happy with the service and would recommend us to others.
Kind regards
Nic
Titan Travel

Rated 5 out of 5 stars

Best holiday ever!

From the pick-up from home to the drop-off a week later, an absolutely first- rate wonderful Croatian island holiday on Liberty. The team led by Marco were friendly helpful and extremely professional as well as being great fun. Best holiday ever!

11 May 2026
Unprompted review
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Reply from Titan Travel

Thank you for your wonderful feedback – we are delighted you had such a fantastic Croatian island holiday.
It’s great to hear how much you enjoyed Liberty and that Marco and the team helped make it so special.
Kind regards
Nic
Titan Travel

Rated 5 out of 5 stars

Small ship from Dubrovnik

It was a fantastic holiday from the moment I was picked up from home.
The liberty was a great ship and the crew certainly made it for all there guests. They all stand out as providing a great service on holiday.
The food was a great time to spend your day watching for the menu to be posted on WhatsApp for the day. Marco the tour guide was a asset to the company and hope he spends many more years at titan. He organised us all and made sure the trip went smoothly.
We all enjoyed the company of the other guests which made the trip more memorable.
I will be back to one of the shops on the future. Well done and 5 ⭐

4 May 2026
Unprompted review
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Reply from Titan Travel

Dear Jean,
Thank you for your lovely review – we are so pleased you had such a fantastic holiday from start to finish.
It’s wonderful to hear how much you enjoyed Liberty, the crew, and the dining experience, and we’ll be sure to pass on your kind words to Marco as well.
We look forward to welcoming you on another trip soon.
Kind regards
Nic
Titan Travel

Rated 5 out of 5 stars

A fun trip

Everything was well organised, the ship's crew was excellent and our tour guide was superb, well informed about all the places we visited and made the whole trip fun. Thank you.

1 May 2026
Unprompted review
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Reply from Titan Travel

We are happy to hear that you enjoyed the tour. It's great to know that the ship's crew and tour guide enhanced your experience. Thank you for your positive feedback.

Kind regards,

Nick
Titan Travel

Rated 5 out of 5 stars

The whole trip was excellent from the…

The whole trip was excellent from the home pickup through to the return trip back
The crew on board were very friendly with very good quality food and variety
The tour manager Bobby was also excellent
The small town Vodice was not worth stop off but all other stops had something of interest
Overall good value
Thanks to the whole team

The

1 May 2026
Unprompted review
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Reply from Titan Travel

Thank you for your lovely review. We are so pleased you enjoyed the trip, especially the friendly crew, great food, and Bobby’s support. We appreciate your feedback on Vodice and are delighted you felt it was good value overall. Thanks again for travelling with us and we hope to see you again soon.

Kind regards

Nick
Titan Travel

Rated 4 out of 5 stars

Titan travel phone option works!!…

Tried to book online but deposit payment wasn’t processed. However the phone option worked well. Lisa was very thorough and attentive so we booked the holiday we wanted to. Happy with today’s result.

8 May 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

We're happy to hear that you were able to book your holiday. We appreciate you letting us know about the online payment issue and are glad the phone option worked well for you.

Kind regards

Nick
Titan Travel

Rated 5 out of 5 stars

Great Croation cruise on the Amorena

Great Croation cruise on the Amorena. Enjoyed every moment. Excellent food, nice varied program, super tour manager. Highly recommended.

1 May 2026
Unprompted review
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Reply from Titan Travel

Thank you for your great review, we are delighted you enjoyed every moment. We hope to see you on a future Titan tour.

Kind regards,

Nick
Titan Travel

Rated 5 out of 5 stars

I have given 5 stars as Michaela from…

I have given 5 stars as Michaela from Titan Travel was excellent with her friendliness , expert knowledge and never tired of my questions when I booked 'The Great Indian Rail Journey' this week with her.
Now the great adventure will begin in October this year.

6 May 2026
Unprompted review
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Reply from Titan Travel

Hi Sandy,

We're happy to hear that your booking experience was excellent. It's great to know that our team member's expertise and friendliness were so helpful. We appreciate you sharing your excitement for your upcoming adventure!

Best wishes,
Danni
Titan Travel

Rated 5 out of 5 stars

Fabulous holiday

Fabulous holiday. Well planned and executed with lots of care for the passengers. Saw some incredible sights. Highly recommend

27 April 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi,

We're happy to hear that you had a fabulous holiday and saw incredible sights. It's great to know the planning met your expectations. Thank you!

Best wishes,
Danni
Titan Travel

Rated 5 out of 5 stars

MV Liberty Croatia

I can always trust Titan to deliver on great itineraries and to look after me on tour.
The cruise on the MV Liberty was perfect for me. The ship is an absolutely wonderful place to be, the crew are amazing, welcoming and work really hard to make sure passengers have the greatest time.
The Tour Manager is fantastic -knowledgeable, attentive, well prepared, friendly & creates a really great atmosphere.
Perhaps it says it all that this was my second time on this trip & I would do it again.

27 April 2026
Unprompted review
Titan Travel logo

Reply from Titan Travel

Hi Janet,

We're delighted you trust us to deliver exceptional tours. It's wonderful you enjoyed the MV Liberty cruise so much! We're glad the ship, crew, and Tour Manager created a fantastic experience for you. We appreciate your repeat custom and hope to welcome you again.

Best wishes,
Danni
Titan Travel

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