Love the company and its products - first time getting delivery and did next day as I needed it for the next day. However it arrived the day after. But I got into contact with them and got the issue r... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wonderful service (on a Bank Holiday). They sorted an issue with a lost gift card in double quick time - saving my wife's birthday present. The lady (Jessica) from Head Office Customer services deserv... See more
Company replied
While waiting for my daughter in TJ Max Hammersmith London. I was very impressed with a young security guard Devante who kept Myself, another gentleman shopper and my other daughter entertained. We w... See more
Company replied
I love TKMaxx online and the shops. My view concerns a recent order that didn’t arrive on time. Daniel from the customer service team is a really nice helpful chap. He refunded my postage and gave me... See more
Company replied
Company details
Written by the company
TK Maxx shop for designer handbags online or discover more about our concept and our stores
Contact info
TJX Customer Service, 73 Clarendon Road, WD17 1TX, Watford, United Kingdom
- 01923 473561
- customerservice@tjxeurope.com
- www.tkmaxx.com
3.7
Average
6K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent response to a Treasure problem
The response from Megan W was excellent. The instructions she gave were easy to follow and worked immediately.
19 March 2026
Unprompted review
Reply from TK Maxx UK
Hi, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back again soon - Victoria
Never enough staff on the tills
Never enough staff on the tills. Why bother even having so many tills?
19 March 2026
Unprompted review
Reply from TK Maxx UK
Hi, we’re so sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 . Thank you - Richard
Excellent teamwork
Excellent teamwork. Customer support responded immediately. Professionalism is top notch. Excellent service.
19 March 2026
Unprompted review
Reply from TK Maxx UK
Hi Marina, thank you for taking the time to leave a review. We’re delighted to hear that you're happy with your experience contacting our team. We hope to welcome you back to shop with us soon - James
I had an issue with my delivery and…
I had an issue with my delivery and raised a query. This was responded to quickly and issue resolved.
19 March 2026
Unprompted review
Reply from TK Maxx UK
Good Afternoon, thank you for taking the time to leave a review. We’re delighted to hear that you're happy with your experience contacting our team. We hope to welcome you back to shop with us soon - James
Terrible
Terrible
Recieved a return on the 10th of march 2026. No email confirmation to say it has been recieved and when refund will be processed. Rude customer service when contacted them. Just because you process a lot of returns doesn't mean you can't send a confirmation it has actually been recieved! Will never return anything via post again! Oh and still no refund
Now on the 23rd of march 2026 and still no refund or response from anyone! Ridiculous. Have emailed customer service three times now to be given a cheeky response that the warehouse processes many returns....how is that my problem...
10 March 2026
Unprompted review
Reply from TK Maxx UK
Hi Jen, we’re so sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Isabelle
Excellent customer service from James
Spoke with James this afternoon regarding issues I was having with the app.
James was extremely helpful and emailed me back with some troubleshooting suggestions.
Happily I was able to then make my purchases.
Thank you very much James for your politeness and genuine concern to rectify this issue for me.
You are a real credit to your company.
18 March 2026
Unprompted review
Reply from TK Maxx UK
Hello Mr & Mrs Fellows, thank you for taking the time to leave a review. We’re delighted to hear that you had such a wonderful experience. We hope to welcome you back to shop with us soon. - Isabelle
Absolutely brilliant
Absolutely brilliant! A speedy reply and no barrage of questions from the customer service team. Makes me feel positive about shopping at TKMaxx again!
18 March 2026
Unprompted review
Reply from TK Maxx UK
Hello J, thank you for taking the time to leave a review. We’re delighted to learn that you had a wonderful experience. We hope to welcome you back to shop with us soon. - Isabelle
The company did not read my issue…
The company did not read my issue properly and just gave me an answer that was already found on their website. It was like an automated reply. Very disappointed as the item was faulty.
17 March 2026
Unprompted review
Reply from TK Maxx UK
Hi, we’re so sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Michael
Jacket query. Customer services have been so polite…
Customer services have been so polite and helpful with my enquiry to a problem with garment. Especially Isabelle, who has been so kind and attentive.
My problem has been resolved. Thank you
17 March 2026
Unprompted review
Reply from TK Maxx UK
Hi there Gillian, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back to shop with us soon - Maria
I bought 3 x picture frames online…
I bought 3 x picture frames online because I live in the country so not that easy to get to town. Goods arrived 2 are completely damaged / chipped with massive chunks of paint missing, when I look online to return it says I have to go to store. Very frustrating!
17 March 2026
Unprompted review
Reply from TK Maxx UK
Hi there Jennifer, we’re so sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Maria
Great TK Maxx costumer service
I had to contact costumer service this afternoon about a faulty item. I was served by Anita- extremely friendly and helpful lady, who gave as much support over the phone already, and solved the problem within literally minutes via email.
17 March 2026
Unprompted review
Reply from TK Maxx UK
Hi there Elena, thank you for taking the time to review. We’re delighted to hear that your happy with your experience. We hope to welcome you back to shop with us soon! - Maria
Reply from TK Maxx UK
Hi , thank you for taking the time to leave a review. We’re pleased to hear that you received excellent service in store. We hope to welcome you back again soon - Michael
Rapid response, thank you
Parcelforce made a mistake, TK Maxx refunded the next day postage fee immediately without protest. Quick and easy resolution within the morning. Shout out to Jamie for the quick response.
17 March 2026
Unprompted review
Reply from TK Maxx UK
Hi , thank you for taking the time to leave a review. We’re pleased to hear that you received excellent service in store. We hope to welcome you back again soon - Michael
Easy process and prompt response from customer service
The process was easy to enable me to contact customer service and receive a prompt response to my query which was reassuring
17 March 2026
Unprompted review
Reply from TK Maxx UK
Hi , thank you for taking the time to leave a review. We’re pleased to hear that you received excellent service in store. We hope to welcome you back again soon - Michael
Best products with great price
I have ordered my kids' clothes. Branded clothes with cheap prices. Also I have ordered a shower gel 1 litre with less price. I am worried about my order and online chat. They sort out my matter and dispatched my order. Because my daughter 's birthday coming. Thanks
16 March 2026
Unprompted review
Reply from TK Maxx UK
Hi , thank you for taking the time to leave a review. We’re pleased to hear that you received excellent service in store. We hope to welcome you back again soon - Harmony
Very understanding.
16 March 2026
Unprompted review
Reply from TK Maxx UK
Hi , thank you for taking the time to leave a review. We’re pleased to hear that you received excellent service in store. We hope to welcome you back again soon - Harmony
6 days after ordering something online…
6 days after ordering something online I’ve had notice it has only been despatch , why so long to despatch ?
Expect delivery will be over 7 or 8 days
16 March 2026
Unprompted review
Reply from TK Maxx UK
Hello, we’re sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you -Harmony
Excellent…
I placed an order on the 11/3/26 for a 24hr delivery,received two emails from Royal Mail stating it would be delivered on the 12/3/26,just turned up today the 16/3/26,but I rang customer service at TK Maxx and spoke to Hannah who refunded my delivery charge and was excellent.I decided to re order the item incase it sold out and did click and collect so now hopefully I will get a refund .
12 March 2026
Unprompted review
Reply from TK Maxx UK
Hi , thank you for taking the time to leave a review. We’re pleased to hear that you received excellent service in store. We hope to welcome you back again soon - Michael
Disgraceful customer service and dodgy dealings
Absolutely terrible customer service and dodgy sales practices.
I purchased a dress online and less than a day later, it was reduced by £24. I contacted the company to request a refund for the difference - all other companies have refunded monies if it has occured within a certain time frame. However this was refused, so I informed them that I would be returning the order.
Surprise surprise, the order did not arrive and they have ignored further emails to look into why/provide a refund - in spite of agreeing to do so. Even a request for their complaint procedure has been ignored. I have been left no other option than to pursue a claim through my bank.
I have patronised this company for years but I shall not be ordering from them again. What a disgrace.
2 March 2026
Unprompted review
Reply from TK Maxx UK
Hello, we’re sorry to hear about your experience. We’d like to talk to you about this a little more if you wouldn’t mind contacting us on email at customerservice@tjxeurope.com or on 01923 473561 if you haven't done so already or require any further support from a previous or ongoing contact. Thank you - Megan
Excellent service 👍
14 March 2026
Unprompted review
Reply from TK Maxx UK
Hi Ajay, thank you for taking the time to leave a review. We’re pleased to hear that you had a wonderful experience. We hope to welcome you back to shop with us soon. - Megan
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