Tnnursery Reviews 

1,470
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,393 reviews, reviewers had a great experience with this company. Customers frequently appreciate the careful packaging and reasonable prices when purchasing various green plants online for their homes. People often note that the delivered items arrive healthy and begin to thrive nicely after getting planted in the ground. Some reviewers were not happy with excessively long delivery times and receiving dead or mushy plants that unfortunately failed to grow. Consumers also mentioned that shipping took a very long time, communication was poor, and customer support was completely unhelpful regarding replacement options. Buyers felt disappointed when items arrived damaged or completely dry without showing any signs of life after weeks.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reporting a high level of disagreement. While many... See more

Quality

Customers consistently note positive experiences with quality, highlighting that plants often arrive in good... See more

Order

Customers had ambiguous experiences with order, as many reviewers reported long delivery delays, poor plant... See more

Delivery service

Consumers find delivery service experiences to be mixed. While many reviewers report frustrating delays,... See more

Customer service

Users describe ambiguous interactions with customer service, noting that automated systems and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to... See more

Company replied

Rated 4 out of 5 stars

Most of the bare root plants are growing. It took a long time to recieve them tho. I'm waiting til fall with cooler weather to transplant them outside.

Company replied

Rated 3 out of 5 stars

- Disklike. Shipping take more than 2 weeks to plants arrival . it is very disappointed on process and shipping. - Like. packing and plant prepare very well , even plants arrive delay more than 2 wee... See more

Company replied

Rated 3 out of 5 stars

There were no planting instructions with the baggies or on the website so I did my best and tried to use Google for the rest. Several items never came up, but it's possible that they're ephemeral? I d... See more

Company replied



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3.9

Great

TrustScore 4 out of 5

1k reviews

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3.9

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(1,470)

1,393 reviews in the last 12 months

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Rated 2 out of 5 stars

I purchased 3 plants on the buy one get…

I purchased 3 plants on the buy one get one free promotion. Some (not all) of the PawPaw and Kousa trees came out of dormancy. The fig trees were likely DOA as they haven't come out of dormancy in a month and a half. They actually shipped extra of all except the fig trees, so for the Kousa and PawPaw, I actually got what I paid for as the extra were dead anyway. I thought it was nice of them at the time, but now I'm sure they do that because they know some will be dead. Unfortunately, they didn't ship extra of the fig, and both were dead. The entire order shipped late due to weather apparently, as stated by TN. Because the order was shipped late and arrive during a time I was out of town, I was not able to follow their "contact within 24 hours" rule if there's anything wrong, so I planted and hoped for the best. TN does expect you to purchase an extra warranty if you want any coverage as all, as I expect that they know they ship dead plants. Unfortunately, their customer service is rather useless as well. When I finally received the order and opened it, I thought "what a great company, sending extra trees at no cost" - but knowing why now, and understanding they prefer to lose a customer rather than replace a $35 order, I'll be sure to check other nurseries instead for future purchases for my small orchard, as I generally expand yearly.

15 June 2026
Unprompted review
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Reply from Tnnursery

We are sorry to hear you were disappointed.

First, we would like to clarify that extra plants are occasionally included as part of promotions, inventory availability, or to provide additional value to customers—not because we expect plants to fail. In your own review, you mention that some of the Pawpaw and Kousa trees successfully came out of dormancy.

Fig trees can be among the slower plants to break dormancy, and dormant bare-root plants often show no signs of growth for weeks after planting. This is why every shipment includes a QR code with instructions on how to perform a scratch test to determine whether a plant is alive.

Regarding warranties, we offer optional extended protection for customers who want coverage beyond arrival. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone.

As a family-owned nursery serving customers since 1959, we appreciate every customer and are always willing to review concerns. If you'd like us to take another look at your order, please email help@tnnursery.net.

– Bailey
TN Nursery

Rated 5 out of 5 stars

Quality Plants

Received bare roots as specified. The fire pinks are already sprouting! Would buy from again.

1 June 2026
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Reply from Tnnursery

Thank you so much!

Rated 2 out of 5 stars

1 out of 7 plants survived

1 out of 7 plants survived. Zero trees survived. I have lots of thriving plant life in my yard. After a hassle they replaced one, back when there was a year guarantee. Now you have to pay $20 and shipping. It’s a plant business, not microprocessors. They are running a racket. More profit than business. Yay from Lowe’s.

2 December 2025
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Reply from Tnnursery

Hi,

We’re sorry you feel this way, but we do need to clarify several important points.

Our plants are shipped bareroot and dormant, and survival after planting can vary depending on soil, moisture, weather, and transplant conditions. Even experienced gardeners can see mixed results, especially with certain species.

We did previously work with you and provided a replacement, which shows we made an effort to resolve your concern.

We do offer an optional extended warranty at checkout, and our standard 24-hour live arrival guarantee is clearly stated and agreed to at purchase. This is in place so plant condition can be verified at delivery.

We are a family-owned and operated nursery, and statements calling us a “racket” or implying misconduct are not accurate. Reviews like this do impact small businesses like ours.

If you’d like us to review your order again, please email help@tnnursery.net.

Thank you. 🌱

Rated 2 out of 5 stars

One plant is doing good

One plant is doing good, but one died. I want to order some more but if you don’t stand behind your products I will have to look somewhere else.

11 June 2026
Unprompted review
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Reply from Tnnursery

Hi,

We’re glad to hear one of your plants is doing well—that’s a great sign 👍

Our plants are shipped bareroot and dormant, and sometimes one may struggle depending on soil, moisture, or transplant conditions, even when others do great.

We do stand behind sending healthy, viable plants, and we want you to feel confident ordering again.

We are a family-owned and operated nursery, and we truly value your business. If you decide to place another order, feel free to reach out and we’ll make sure you’re taken care of.

Thank you. 🌱

Rated 2 out of 5 stars

Mixed review

3 bags were perfect, but 2 arrived completely rotten
On the positive side, three of the bags arrived with no damage at all. The paper inside them was perfectly moist, not soaking wet. However, the other two bags were a disaster. One bag had roots rotten and covered in white mold, and in another bag, two out of three plants had melted into a soggy, stinky paste.
​Tip for the seller: Please make sure to squeeze out excess water from the paper before shipping. There shouldn't be standing water in the bags. Even with quick 3-day shipping, too much water will completely ruin the plants!

1 June 2026
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Reply from Tnnursery

Hi,

Thank you for your feedback—we do appreciate you sharing both the positive and negative.

We’re glad to hear that most of the plants arrived in good condition. Regarding the others, what you’re describing can sometimes happen with bareroot plants in transit, where moisture levels and temperature can affect how they appear on arrival.

If a plant is truly non-viable, it will typically be mushy or decomposed, but this is something that needs to be reported within our 24-hour arrival window so we can properly verify and address it.

We also appreciate your suggestion on packaging and will take that into consideration as we continue to improve.

We are a family-owned and operated nursery, and feedback like this helps us get better.

If you’d like us to review your order further, please reach out to help@tnnursery.net.

Thank you. 🌱

Rated 1 out of 5 stars

Too long time waiting of the order.

Too long time waiting of the order.
Never again !

31 May 2026
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Reply from Tnnursery

Hi,

We understand your frustration and we apologize for the delay.

During our spring rush, we are often running 3–4 weeks behind due to high order volume and field conditions.

We are a family-owned and operated nursery, and we do work hard to get every order out as quickly as possible. Reviews like this do impact small businesses like ours.

Thank you for your patience. 🌱

Rated 5 out of 5 stars

Plants arrived

Plants arrived, all of them were labeled and in good health. I planted them under cover immediately and 4 days later one of them is already sprouting new growth. I hope they all turn out great. I've never been disappointed by TN nursery

1 June 2026
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Reply from Tnnursery

Thank you so much!

Rated 2 out of 5 stars

Not Good

I ordered Daisies. When they arrived they were a jumbled mess. I sorted them out as best I could. We’ll see if they grow.

1 June 2026
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Reply from Tnnursery

Hi,

We understand your concern and we’re sorry it wasn’t what you expected.

Daisies are shipped bareroot and dormant, and during transit they can shift and appear mixed together. That does not affect their viability—they just need to be separated and planted, as you’ve done.

Once established, they should begin to grow normally.

We are a family-owned and operated nursery, and we take pride in sending healthy, viable plants. Reviews like this do impact small businesses like ours.

If you have any questions as they grow, feel free to reach out.

Thank you. 🌱

Rated 5 out of 5 stars

Plants

Thank you ! The plants were delivered in good condition.

1 June 2026
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Reply from Tnnursery

Thank you so much!

Rated 5 out of 5 stars

Great prices and merchandise looks very…

Great prices and merchandise looks very healthy. I ordered 12 Wherry Foam Flower plants.. Buy one get one free and they sent me 48! So I’m excited to put those in as I lost all my foam flowers here in Minnesota after having them for over 20 years. I don’t know why I lost them all, but excited to get some new ones in the ground. And for people who don’t understand bare root flowers or plants, look up ahead of time so you understand why they look the way they do when you receive them. Happy camper here!

31 May 2026
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Reply from Tnnursery

Thank you so much!

Rated 2 out of 5 stars

An Honest Review

I placed my order for spring delivery of fruit trees. I received a partial of the order and then no communication. When I emailed I was informed they were behind appx 10 days -2 weeks. 3 weeks later I emailed again and was told they were sold out. Too late to plant and delaying my orchard another year. They did refund my money but no communication that would have allowed me to purchase elsewhere. This is why the poor review.

31 May 2026
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Reply from Tnnursery

Hi,

We understand your frustration and we do apologize for the experience.

During peak season, availability can change quickly due to field conditions and demand, and while we did process your refund, we agree that communication could have been better and more timely so you could make other arrangements.

We are a family-owned and operated nursery, and situations like this are not how we want customers to feel. Feedback like yours helps us improve how we communicate delays and inventory changes.

We do appreciate you giving us a try and are sorry this impacted your planting plans.

Thank you. 🌱

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