Tobycarvery Reviews 

Ive been using toby for years but it has started going down hill 😪 i Took my son for something to eat for his birthday at dudley only to leave most of it because you could tell most of the food was from yesterday the vegetables were very dry and crusty also the potatoes 🤢 had loads of black lumps in it the meat was very very dry also so in the end very disappointed that i paid £30 just to leave nearly all of it 😡

Toby's Huddersfield on Sunday 21st June 2026, and once again we had a fantastic experience.

The restaurant was incredibly welcoming, and a huge part of that is down to Laura and Michelle. Laura was absolutely brilliant throughout our visit. She checked on us several times to make sure everything was perfect, asked if there was anything else she could help with, and genuinely made us feel valued and welcome. You couldn't ask for better service.

Michelle is equally wonderful. She is always cheerful, smiling, and happy to see us. Even when we're not seated in her section, she'll still make a point of coming over to say hello. As regular customers, it's lovely to be recognised and made to feel so welcome.

Between them, Laura and Michelle are outstanding members of staff. They are efficient, professional, caring, and always go above and beyond for customers. Watching them interact with other families and children shows just how dedicated they are. Nothing is ever too much trouble, and they consistently put customers first.

The atmosphere they help create is a huge reason why we enjoy coming back. Their bubbly personalities, positive attitudes, and attention to detail make every visit special. We honestly don't feel the place would be the same without them.

Good customer service can be hard to find these days, but Laura and Michelle are a credit to Torby's. They treat people with kindness, respect, and genuine care from the moment you walk through the door until the moment you leave.

Thank you, Laura and Michelle, for your hard work and dedication. We always look forward to our visits, and it's even better when we see that you're working. Your efforts are truly appreciated and deserve recognition.

Laura and Michelle, you are rewarded outstanding by us (your customer) thank you for making it another pleasant visit. 😍

Toby Carvery Festival Park, Stoke on Trent. Absolutely shocking staff, on arrival was met with a guy behind the desk who didn't even greet you just looked at you like he didn't know what you were there for, had to wait for a table, decided to get drinks while waiting, got ignored and accused of queue pushing and when eventually came round to us ordering drinks the bar maid disappeared, the other guy behind the bar then continued to serve people arriving after us. Seems staff don't know what they are doing and clearly decided to be awkward. Safe to say we did not stick around for our table and left. Rather go elsewhere!!

Toby Carvery Gravesend. Haven't been for a while due to surgery. Decided to go on an off chance. Had a great time. Milena, Ryan, Andy and Harper, Made our day. The service was 1st class and the food was brilliant. All the staff are a credit to the company.
The Huge Yorkshire puddings., remind me of the ones my mum used to make.

Toby carvery - The Crown, Bromley
Arrived at 5 to 8 (car being worked on) knowing they don't open until 8am, this morning they didn't open the door until 8.10 with the manager explaining they don't normally get people arriving until 9am.
Paid at the bar and was then told nothing was ready just yet, but I was prepared to have a cuppa and wait.
10 minutes later food had been prepared.
Bacon so hard and overcooked you could sole your shoes with it (in my opinion left over from the day before & reheated) took the least dry option but still couldn't eat it.
Eggs were hard and had been left under a heat lamp (fresh??)
Beans had a film on the like they had been sitting for ages under a heat lamp.
Mushrooms - slightly slimy texture
Yorkshires & potato hash were waiting when I got there so assume we re-heated from previous day.
Sausage & hash brown ok.
Tea & toast were the best and I made these myself.
Manager asked if all was ok and I told her my issues to which she offered to have bacon cooked fresh, which I declined as my car was ready. Was offered a free drink, again declined.
Would not eat breakfast at a Toby again, head to spoons or local cafe.

I visit the Wilson Arms in Knowle, West Midlands once a month but today's food was not up to the usual standard. The meat portions were very small and the vegetables were wet and sloppy. The cauliflower cheese was well over cooked as were the roast potatoes which were very hard and must have been standing a while. The parsnips were undercooked. The waitress was very good and said they were understaffed in the kitchen. Not a good excuse, trained staff should know how to prepare and cook food. Not to standard Toby, we will not be visiting again anytime soon.

Was in Langley at 11.30am at travel lodge, so decided to visit the attached Toby carvery, doors open so walked in, there were people sat at a table and outside so appears open right?? No one at the reception desk, so I went to the bar.
And waited
And waited
And waited
And decided not to wait any longer, no staff visible, bar unattended, guess they weren't interested in having customers!
Can't rate staff as none viable
Can't rate service as didn't get any
Can't rate order or even attitude of staff as didn't get served, could have gone behind the bar and served myself with how quiet it was!
Took photos showing how abandoned it was but can't upload here it appears.

Service at Toby carvery Highnam Gloucester was brilliant. Attentive friendly and helpful my friend and I experienced customer service at its best. Well done Dean! Food was delicious and portion size was great.
We’ll be back 👍

Disgusting staff
Just been into the willoughby branch had dinner the food was cold paid the bill went outside had a angry women shouting at me accusing me of not paying my bill
I had the receipt and told her the price I had paid and she grunted and walked off with no apology
Just rang the branch to speak to the general manager and he assured me the lady was not normally like that with many 5* reviews
When I explained that makes my thoughts that I was being discriminated against due to my looks because he said she never normally behaves like this I felt she had targeted me.
He then started to say he had never said that and he will not have his staff being accused of racism and he will not speak to me no more
Not the point that he will take my criticism on board and have a word about it just flat out refused that this could of actually happened

Misleading offer for children during half term. I was over charged for a 2 and 5 year old. Contacted Toby who acknowledged receipt of my complaint but have heard nothing for almost 4 weeks. Great customer care!!

We went to the Toby carvery in Langley Green, Crawley this evening and were very unhappy with the food we got. We both had the set 2 course menu, the starters were great, it all went downhill from there. The roast potatoes despite having just come out from the kitchen were cold and hard. We had to wait 5-10 minutes for fresh onions and peas to come out. The guy from the kitchen went in with the empty pea container, came out with more stuffing which wasn’t needed then went back, came out with peas then onions. He and the guy serving had one speed, very slow and by now there was a long queue waiting for vegetables. The Yorkshire puddings were cold, flat and soft and inedible. We complained about the Yorkshire puddings and she brought us 2 fresh ones, she was very apologetic but the so called fresh ones weren’t fresh at all, cold soft and inedible. We complained again and again, she was very apologetic and gave us one of the carveries for free. It’s not the first time we’ve had an issue here and we won’t be returning

No waiting, staff happy and helpful, even with a computer crisis going on. Service was fast and I was able to order anything.
Dean was an excellent Server
Katie was quick to organise during the crisis.
On top of that there was a toilet issue which had to be dealt with.

I have been to the Tony carvery in Portsmouth many times but yesterday the food was vile, you could slice the gravy it was so thick, the veg looked as if it had seen better days and the potatoes were like bullets. The barman looked really fed up, never smiled once, I will be giving this a wide birth from now on.

Watery vegetables consistently, cauli cheese & carrots tasteless. No turkey gravy.
Nice roast spuds & Yorkshire pud.
Plenty of sauces & choice of 3 meats. Always busy, sometimes heaving. Staff attentive.

had a great time at Newbury carvery served by Laura very happy and funny food was good

Me & mum have been going to the carvery for years. The roasts are delicious and I love the strawberry pepsi.

Brilliant bar staff! We were served by a lovely gentleman called Carlton. Lovely drinks nice atmosphere.

Booked a table
Queued for our dinner and there was only one meat left!
Very disappointed as wasn’t told this when we were seated!
Plus no one asked if we wanted a drink
Turkey was very dry as only a small bit left!
When paying I said that we should have been told there was only one meat left at no point there was no apology
Very disappointing

Today I went to the Toby Carvery in Gorsenion for the first time.

Jo and Chloe were the staff waiting on us.
They were both very friendly, professional and welcoming.

There were a lot of choices on the menu.
We chose to have the carvery.
The food was hot and there was a great selection on offer.

Both food and drinks were very reasonably priced.

I shall definitely be eating there again.

The food and staff come highly recommended from me.

Thank you so much.

Kind regards
Linzey Le-Luan

Toby carvery Peterborough- Wheelchair user allocated space next to kitchen door and was constantly bumped into by staff coming in and out of the kitchen. Sat 3 adults and 3 children on a table for 4 next to us so was then squashed in. Terrible experience and food was rock hard