Toluna Reviews 

Reply from Toluna

A day ago

Hello,

Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better.

Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification.

Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached.

Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve!

Sincerely,
Toluna Team

Reply from Toluna

A day ago

Hello,

Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better.

Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification.

Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached.

Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve!

Sincerely,
Toluna Team

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hello,

Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed by the limited availability of surveys.

We understand how frustrating it can be to complete one survey and then receive a message that no more surveys are currently available. Survey availability depends on the needs of our research partners, the number of participants required, and your profile eligibility for available studies.

We encourage you to check back regularly, as new survey opportunities are added at different times. Keeping your profile information updated can also help us match you with more relevant surveys. If you ever need assistance or have any questions, our team is always happy to help via https://www.toluna.com/contact-us

We appreciate your patience and your feedback, as it helps us continue improving the survey experience for our members.

Kind regards,

Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hello,

Thank you for taking the time to share your feedback. We're sorry to hear that you have experienced delays with your payout.

We understand how important it is for our members to receive their rewards in a timely manner. Reward processing times can vary depending on the type of reward selected, and the verification steps required before completion.

If your payout is taking longer than expected, we recommend contacting our Support Team with your reward details so they can review your request and provide further assistance.

We appreciate your patience and your feedback, as it helps us continue improving the reward experience for all our members.

Kind regards,

Team Toluna

Reply from Toluna

A day ago

Hello,

Thank you for taking the time to share your feedback. We're sorry to hear about the frustration caused by receiving survey invitations that are no longer available.

We understand how disappointing it can be to click on a survey invitation and find that the survey has already closed or reached its participant limit. Survey availability can change quickly, as many surveys have a limited number of responses and are offered to members who match specific research criteria.

We appreciate you keeping track of these experiences and sharing your findings with us. Your feedback is valuable and will help us review the survey invitation process and work with our partners to improve the overall experience.

If you notice any specific issues, please feel free to share the details with our Support Team so we can investigate further.

Thank you for being part of the Toluna community.

Kind regards,

Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hello,

Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that you're disappointed with our current reward options.

We understand that reward preferences are important, and we recognize that the current PayPal redemption threshold may not meet everyone's expectations. Your comments about the available reward options and the time it takes to reach them have been noted and will be shared with the relevant team for consideration.

We are continually reviewing our rewards catalog to provide options that are valuable and appealing to our members. Feedback like yours plays an important role in helping us identify areas for improvement.

Thank you for being a member of the Toluna community and for sharing your thoughts with us.

Kind regards,

Team Toluna

Reply from Toluna

A day ago

Hello,

Thank you for taking the time to share your feedback.

We understand how important it is to have accurate survey time estimates before you begin. While we strive to display the estimated completion time provided by our research partners, the actual duration may sometimes vary depending on the survey design and your responses.

We appreciate your comments regarding surveys that appear to continue beyond the expected end. Your feedback will be shared with the relevant team and our survey partners, as improving the accuracy of survey time estimates is something we continuously work on.

Thank you for helping us improve the experience for all our members.

Kind regards,

Team Toluna

Reply from Toluna

A day ago

Hi there,

Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.

It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.

Warm regards,
Team Toluna

Reply from Toluna

A day ago

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team

Reply from Toluna

A day ago

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team

Reply from Toluna

A day ago

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team