Most surveys are great but some ask things like which "region" do you live in. This is inaccurate as Scotland, Wales and Northern Ireland are NOT regions but countries in their own right. Why not just... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The surveys are mostly okay, some take a lot longer than they say they will, which is really annoying. Also, the vouchers take a long time to come through. Other sites I get vouchers from are either i... See more
Company replied
Toluna is easy to use and has a lot of surveys available. I like that I can earn points and redeem them for rewards. The app works well and the surveys are usually short. Sometimes it takes a bit to f... See more
Company replied
Actually I would have give it a 5 star,it's just that this past few weeks there no voucher for Gcash and I've been waiting, cause I really wanna redeem my points now. Before when it's still available... See more
Company replied
Company details
- Market researcher
- Media and Marketing Agency
- Media company
- Online marketing agency
- Software company
- Web hosting company
About Toluna
Written by the company
You can also download our app for free and enjoy the experience on the go!  
|
Contact info
United States
- https://www.toluna.com/contact-us
- www.toluna.com
4.2
Great
242k reviews
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Have good variety of surveys n rewards selection
Have good variety of surveys to cater for participation and also range of rewards selections.
22 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Over Zealous Pre-Survey Quality Checks
Every day I have to turn off all my machines and phone and reboot my router to get a new IP Address but Toluna only let's me complete one survey before saying that I have run out of surveys. Toluna have told me that my connection is getting flagged in quality checks. I have been a member for many years but am now finding it so frustrating to complete surveys that I am considering battling through to get one last reward then leaving.
26 July 2026
Reply from Toluna
Hello,
Thank you for sharing your feedback, and we're sorry to hear about the difficulties you've been experiencing.
We understand how frustrating it is to encounter quality check issues, especially after being a valued Toluna member for many years. Our quality and security systems are designed to protect both our members and our research partners by detecting unusual activity.
If this issue persists, we encourage you to contact our Support Team if you have not already done so, providing as much detail as possible about your connection and the messages you receive. We will be happy to investigate further and determine whether there is anything that can be done to improve your experience.
We truly appreciate your loyalty and hope you'll give us the opportunity to resolve this issue. Your feedback is valuable and helps us continue improving our platform.
Kind regards,
Team Toluna
The company was great easy and smooth…
The company was great easy and smooth to use the application.
26 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Wasted Time
I spent too much time answering questions, just to find out I didn't qualify for the survey.
26 July 2026
Reply from Toluna
Hello,
Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better.
Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification.
Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached.
Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve!
Sincerely,
Toluna Team
Reply from Toluna
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel the rewards do not match the time and effort invested.
We understand that reaching a reward milestone can feel challenging, and we appreciate that our members value having accessible and motivating redemption options. Reward values and redemption thresholds are regularly reviewed, and we take feedback like yours into consideration when evaluating our rewards program.
Your comments regarding the time required to earn gift cards have been shared with the relevant team. We appreciate your participation and your honest feedback, as it helps us continue improving the Toluna experience.
Thank you for being part of the Toluna community.
Kind regards,
Team Toluna
Reply from Toluna
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about the issue you experienced after completing a survey.
We understand how frustrating it can be to complete a survey and then receive a message indicating that the survey is no longer available or that you should look elsewhere. This can sometimes happen due to technical issues, survey quotas being reached, or a delay in communication between the survey platform and our research partners.
If you believe you completed a survey but did not receive the expected points or reward, please contact our Support Team with any available details, such as the survey ID or completion information, and we will be happy to look into the matter.
We appreciate your patience and your feedback, as it helps us identify areas where we can improve the survey experience.
Kind regards,
Team Toluna
base on my experience with Toluna has…
base on my experience with Toluna has been very good. The website is easy to navigate, and I appreciate having the opportunity to participate in surveys on different topics. I just hoping Toluna giving me more chances of surveys to make me earn more.
21 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
The experience was average today only…
The experience was average today only one survey available
26 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Reply from Toluna
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you were unable to participate in a survey.
We understand how frustrating it can be when you are ready to complete a survey but are unable to access it. This can happen for several reasons, including the survey reaching its maximum number of participants, changes in eligibility criteria, or technical issues.
If you continue experiencing difficulties accessing surveys, we recommend contacting our Support Team with any details you may have, such as the survey ID or any error messages received, so we can look into the issue further.
We appreciate your patience and your feedback, as it helps us improve the survey experience for all our members.
Kind regards,
Team Toluna
Ordered freezer baskets
Ordered freezer baskets. They were hard to find except online. The price was perfect and they arrived on time.
21 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Reply from Toluna
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with the availability of surveys.
We understand how frustrating it can be to look for survey opportunities and find that none are currently available or that surveys have already reached their participant limit. Survey availability depends on the needs of our research partners and the profile criteria required for each study, which can vary over time.
We encourage you to check your account regularly, as new surveys become available at different times. Keeping your profile information updated can also help us match you with more relevant opportunities.
We appreciate your patience and your feedback, which helps us continue improving the experience for our members.
Kind regards,
Team Toluna
Great Survey Company
I get regular surveys and even I do not qualify I usually get a small reward for contributing
17 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Reply from Toluna
Hello,
Thank you very much for taking the time to rate us!
We'd really appreciate it if you could share some details with us & the community about your Toluna experience - your feedback is paramount in our endeavor to have not only satisfied, but delighted influencers! If you ever need assistance or have any questions, our team is always happy to help via https://www.toluna.com/contact-us
Hoping to hear from you soon,
Toluna Team
What a site!
I think of other survey companies and againstthemi would rate this as one of the best due to the quality and quantity of the surveys
25 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
relevant question
25 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
It's a nice and easy website to use
It's a nice and easy website to use, but a load of options that might feel overwhelming.
It has lots of options and different ways to earn points. Surveys are straight forward and the ones I have done so far, I have only not qualified for one, which is great.
First impression is very good and I would recommend.
20 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
Toluna is great for adding your 2 cents…
Toluna is great for adding your 2 cents or voicing your opinions while seeing what is going on in the world
25 July 2026
Reply from Toluna
Hi there,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and are happy to hear that you’ve had a positive experience with us.
It means a lot to the team to know our efforts are making a difference. If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Team Toluna
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