Tony's Chocolonely UK Reviews 

282
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the company's ethical mission and commitment to fighting child labor, finding it a compelling reason to purchase their products. Reviewers often enjoy the taste and quality of the chocolate, with specific flavors like salted caramel frequently mentioned as delicious. The customer service is also highly praised, with many consumers reporting positive and efficient interactions when issues arise. However, some people were dissatisfied with the product's taste, describing it as bland, bitter, or like cheap cooking chocolate. Others found the irregular shapes of the chocolate bars difficult to break and eat, and some noted a decrease in bar size. The price is a common point of contention, with many feeling it is too high for the quality received, especially when compared to other brands. A few customers also experienced issues with packaging, such as stiff advent calendar doors or incorrect chocolate varieties inside the wrapper.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing delight and satisfaction, praising... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the taste, ethical sourcing,... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding it too expensive, especially for items like... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers expressing extreme dissatisfaction,... See more

Ethics

People report positive experiences with ethics, often appreciating companies that prioritize ethical sourcing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Toney's Chocoloney Milk Chocolate. Let's get the ethical nonsense out of the way. Ethics refers to an individual's moral choices. No product can be 'ethical' or 'unethical'. I buy organic f... See more

Rated 2 out of 5 stars

Their dark chocolate has patches of powdered milk, not mixed well. Tastes awful. For what if costs i was expecting sth better. I remember their pretzel chocolate 2years ago was much better. Maybe they... See more

Company replied

Rated 2 out of 5 stars

Chocolonely just got Chocolittle; a serious case of shrinkation. What a con! I am very shocked to see how the company has decided to severely reduce the size of their chocolate bar. I won’t be buying... See more

Company replied

Rated 2 out of 5 stars

Tony's Chocolonely Milk Chocolate 180g. I don't eat a lot of milk chocolate, but fancied something better than Cadburys or Galaxy so thought I would give this a try - now I wish I hadn't bothered. I d... See more

Company replied


Company details

  1. Confectionery
  2. FMCG Manufacturer

Written by the company

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Contact info

2.8

Average

TrustScore 3 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(282)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

Inadequate communication

I emailed you multiple times requesting that you to delete my data. You said I do not have an account with you. I explained I keep receiving marketing emails from you regularly. It's been several weeks and I've followed up twice with no response. Absolutely ridiculous

30 November 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order back in August 2023…

Placed an order back in August 2023 emailed them asking for update on order did not respond before I asked for refund through PayPal which was done in September 2023 the order arrived shortly after I received the refund I then received the email from Tony’s saying your order has been delivered by which time I had reversed the PayPal payment and closed the case now today I have been sent a reminder for payment but the amount they’re asking for is double the original order of £21.60p so I have emailed asking what’s going on and how the amount has double they expect payment by 29th November and that they have had the money back check with PayPal I sent them the proof of original order refund from PayPal and then the payment made back to PayPal. I will never use this company or buy the bars else where the chocolate was not very nice oily and no flavour so Tony’s sort it out because I’m not making payment check your emails before 2024 I look forward to your response

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Delicious and ethical

I am baffled by the poor reviews of Tony’s. I love their chocolate. It tastes delicious, there are lots of great flavours, AND it is ethical. What more could I want

8 November 2023
Unprompted review
Rated 3 out of 5 stars

Ben & Jerry’s dark chocolate brownie:

Ben & Jerry’s dark chocolate brownie:
- Better than a dairymilk coz has texture
- Can eat dark chocolate and don’t usually like dark chocolate
- Reminds me more of a cookie than a brownie
- Would have been nicer with milk chocolate
- Brownie prices would have been nicer if they were bigger and softer
- Good idea but bad execution

Flavour combination: 3/10
Look: 8/10
Taste: 6/10
Texture: 4.5/10

Would we re-buy? No

Overall = 21.5/40

29 September 2023
Unprompted review
Rated 1 out of 5 stars

Love the chocolate so ordered some…

Love the chocolate so ordered some online, still hasn’t arrived 2 weeks later. They do not make it clear on their site how long you might expect to wait for shipping, and they make it very hard to contact them. Asked me to verify I was not a robot before I could submit my question but was no facility to do that

26 September 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I really love the chocolate so with that in mind ordered a gift set and a card to be sent to a friend after an operation and still not received.Emailed to chase and no reply!terrible customer service and a shame all round

11 September 2023
Unprompted review
Rated 4 out of 5 stars

All opinions matter

I may be in the minority here. I very much liked this chocolate. Its smooth and certainly not overly sweet as others suggest - with the exception of the white bars, which are super sweet.
It is an expensive chocolate, but it is up there with the luxury tastes. Its great for a little treat to yourself

25 August 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed chocoholic…

I’m a chocoholic and have seen these loads. Decided to buy the box of mini’s to try different flavours, which cost £6. Really not worth the price at all. It is similar density to yorkie, which is way cheaper. The flavours are over powering and the chocolate might be chunky but it’s not a good quality. Definitely won’t buy again. Save your money and stick with dairy milk or galaxy of if you want something a bit more special Lindt while not cheap is much better quality.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

It is the best in uk

It is the best in uk, I truly think the people giving bad reviews know nothing of taste, freshness and flavour. You have to be a sour person to give it a bad review . Don't believe the bad reviews

22 July 2023
Unprompted review
Rated 2 out of 5 stars

Surprisingly low-quality

So I have seen this chocolate everywhere in the UK over the past few years and I decided to give it a try (I usually buy Montezuma or Willie’s).

It’s…. not great.

I tried the “dark” almond and sea salt. Which is a very over-sugary milk chocolate. I guess it’s probably a step up from Cadbury’s which is maybe what they were going for.

21 July 2023
Unprompted review
Rated 4 out of 5 stars

Amazing chocolate

Amazing chocolate, honestly cannot believe the reviews. I had the orange wrapper which tasted like salted caramel. Was fun to eat and I love that there is an ethical side to the brand. But I bought a bar for about £4 in Tesco and I may have been robbed because I have now seen it online for £3 - maybe a different size. In any case I cannot agree with the negative reviews. I do not eat chocolate often but when I do I will be buying chocolonely!

7 July 2023
Unprompted review
Rated 1 out of 5 stars

I brought this as it looked like a…

I brought this as it looked like a fancy treat it was very pricy at £2.50 for a bar of salted caramel chocolate. The more I ate it the more I hate it. Its truly awful, it tastes dusty/ muddy and not creamy like Cadburys. It's very hard and not easy to bite off a piece or break as they have separated it into odd shapes and pieces. I get the brands idea and ethics which is great bit the chocolate sucks. It's hard, not very tasty and too be honest pretty gross, just sugary and lacking any real chocolate flavour. It tastes like aldi own brand chocolate. I feel like I've been conned into buying something that looked great but is very cheap chocolate with a hefty price tag. It also keeps giving me a headache as soon as I eat it and I can't make my way through the rest of the bar. It's going in the bin.

14 May 2023
Unprompted review
Rated 1 out of 5 stars

More than chocolate?!

I found an object (glass/plastic) in my sea salt almond bar - almost choked on it and thankfully did not fracture a tooth. The quality of the chocolate is sub par for the offering and the shape is simply infuriating. Impossible to share. In the words of Colin Powell, “never again” give me a bar of Cadburys any day!

4 May 2023
Unprompted review

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