Tooth Fairy App Reviews 

1,538
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dentists for being incredibly kind, professional, and thorough during consultations, making everyone feel comfortable. People genuinely appreciate the smooth, convenient online chat and virtual consultation process that quickly answers questions and puts minds at ease. Consumers highlight the exceptional customer service and helpful advice provided from start to finish. Some reviewers were not happy with specific product limitations, mentioning that the aligners felt uncomfortable, while others experienced delays when trying to see a dentist. A few individuals also noted limitations regarding phone support access and regional dentist availability.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting extremely friendly, approachable, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional care and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt, helpful, and... See more

User experience

Clients share positive opinions on user_experience, highlighting a very smooth, informative, and... See more

Product

People report positive experiences with product, noting that the aligners are effective and teeth are visibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff and dentist were incredibly nice and welcoming. My check-up was done quickly and efficiently. I arrived a bit early, but they kindly saw me right away. The whole process was smooth, and they... See more

Rated 5 out of 5 stars

Dr.Cosmin was brilliant at seeing me at such short notice, when I was unable to see my own dentist. He took the time to understand my problem and find the right solution, he also offered me advice on... See more

Rated 5 out of 5 stars

Absolutely thrilled with my experience at Toothfairy! From start to finish, the team was professional, friendly, and genuinely cared about getting the best results. I had teeth straightening followe... See more

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more


Company details

  1. #8 of 16 best companies in Dentist
  2. #5 of 10 best companies in Cosmetic Dentist
  3. #6 of 13 best companies in Dental clinic
  4. #3 of 3 best companies in Emergency dental service
  5. #1 of 2 best companies in Orthodontist
  6. #1 of 13 best companies in Teeth whitening service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,538)

260 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and helpful

Dr. Zaeem was very helpful, kind and knowledgeable. It was great to be able to talk to a doctor at such short notice.

18 December 2025
Unprompted review
Rated 2 out of 5 stars

Waste of my partner's time and money

Took my partner here. First appointment went well didn't wait long. No lift for wheelchair users though and no signage of their company in waiting room. Seemed unprofessional. After the first few months it all went downhill for my partner. The plastic changed, Aligners didn't fit and every appointment I took them to was late. One was late by an hour as they had over booked. 3 or 4 different dentists we saw and it was never the same one. They all did 3d scans which didn't work so I think I'm going to find somewhere else now. Not even anyone on reception half the time. They try to bribe you with money off your treatment if you give them good reviews so don't trust all the reviews on here. Do Invisalign properly at your local dentist don't waste time with these. They are cheap for a reason.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Tooth infection

I was dealt with very efficiently My condition and health history was assessed and a prescription issued. I had not been able to get to the dentist.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great, very helpful, doctor was attentive and answered all questions I had

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Darcy

Lovely girls very helpful and informative. Any questions I have had they have helped and eased my concerns. Definitely would recommend 👍

6 December 2025
Unprompted review
Rated 5 out of 5 stars

The Tooth Fairy app and Dr Zaeem…

The Tooth Fairy app and Dr Zaeem absolutely saved the day today. I have been in agony and can't get an appointment at my dentist until Thursday so my manager directed me to the app as our company offers it as one of our benefits.

I chatted with Dr. Zaeem who has been professional and kind and efficient. Obviously this is not a substitute for visiting a dentist in person but Dr. Zaeem was able to identify a suspected infection, write a prescription and suggest pain medication to keep me sane before Thursday's appointment.

This is a brilliant service. Thank you Dr. Zaeem!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

From the first appointment to being 2 months in with my aligners, i have had a good experience, aligners came very quickly. Everytime I have a query they are very helpful and arrange an appointment if needed. So far I am happy and can start to see changes in my teeth already.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Dr Monija/toothfairy are lovely

Dr Monija and the tooth fairy team have been absolutely brilliant so far! Every appointment both over video call and in person has been so friendly and informative. All of my questions have been answered thoroughly. I am just starting on my first aligners and can feel them working to improve my teeth. Any worries I had have been put at ease by Dr Monija.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Non existent communication

I had arranged a consultation at 12:30 today, I had a reminder text this morning and a reminder 10 minutes before the call. I was ready and waiting on the call at 12:28 and nothing. Nobody joined the call, I havent heard from anyone, just silence. I waited until 12:40pm before I turned my phone off.

First impressions are everything and you've just lost a customer.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick response and thorough consultation. Very happy with the service received.

23 November 2025
Unprompted review

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