Topbloemen.nl Reviews 

We have been using topbloemen services for over three years now, and recently (for the last half-a-year) noticed that the bouquets delivered often times do not look like(or even resemble) what is depicted on the web-site. I specifically order bouquets that do not contain certain flowers (the addressee has allergies to pollen) but twice already they did arrive with those flowers included.
So my conclusion: convenient service, nice bouquets but providers often times do not deliver the composition expected.

I ordered a XL bouquet, and arrived a Medium size bouquet. The flowers were incomplete. They offered CALAS and ROSES, but nothing, it just arrived the autumn flowers that they had and others to complete the bouquet. When I complained about it, they just sent me two options in order to arrangement the inconvenient, 30 % discount or a voucher for 10%off in my next bouquet.!!!.... so, I will not recomend TOPBLOEMEN if your really want to receive what their pictures show at the website.

I am in Australia and ordered through the Topbloemen website for flowers to be delivered to relatives in The Netherlands. Topbloemen were amazing. The website was easy to use and they kept me informed along the way right up to when the flowers were delivered. The flowers were beautiful. Thank you so much.

No sevice

I asked for a delivery because of the graduation of my boyfriend and notes on delivery time were ignored. When calling the customer service, they stated that the receiver needs to call the florist to make a new appointment for delivery and they weren't allowed to give me the details of the florist. When I wanted to cancel te whole order, also this wasn't possible. "you can call us back tomorrow" because apparently their supervisor who can fix things leaves at 17:00? Very unprofessional and anything but customer friendly for a company. I will never order here again and will tell my family and friends to not order through here!

Conclusion, no service, no possibilities, no surprise, no flowers.

Indedaad ... TOP bloemen!!

Excellent service, will be using you again, but in English when another of my wife’s friends had a birthday. Cheers, Ken

Dear Madam/ Sir,
It was my girlfriend's birthday and I ordered her a very nice bouquet from your website. The delivery time was supposed to be until 18.00, I have waited home the entire day to receive the bouquet before she would come home at exactly 18.00. Unfortunately I was very dissapointed when my girlfriend arrived home at 18.45 and I had no flowers. I felt really bad and ashamed. After several calls, im which I had to go out of the house so she could not find out about the surprise, the flowers were delivered around 20.00. I can understand that there can be delays, but a 2 hours delay on a such important day made me really annoyed and somehow ruined the whole surprise feeling. I am very dissapointed in your service and I am looking forward to hear back from you on this review. Imagine you were in my place...how would this make you feel?

Kind regards,
Octavian Stanescu

I could not be there for Valentine's day as I was out of the Netherlands for work, but I still wanted to get a nice bouquet of flowers for my girlfriend. I have placed the order with topbloemen around 14:50 on 13/02 to get Valentine's day flowers to my girlfriend. After about 3.5 hours (18:20) I asked them to modify the delivery address, as I had just learned that my girlfriend was not going to be at work on Valentine's day. All I got as an answer from the customer service was: "It is not possible, we are sorry." Then I simply asked to cancel the order, and avoid delivering more than 50 euros of flowers to none (this before I got the email that my order was out for delivery). I still got the same answer, "Sorry for the discomfort." Then I had to let my girlfriend know - and thanks for ruining the Valentine's day surprise - that they were going to deliver a huge bouquet of flowers at her office, without her being there (quite embarrassing).

I have been living in the Netherlands for a while now and had mostly great experiences with customer services, always available to find a solution and help. I had never experienced such a level of ineptitude before.

Thanks for ruining Valentine's day!

Het mooie van deze webwinkel is dat what you is what you get, en ook nog eens mooi duurzaam verpakt, met een.uitstekende service

Excellent I am very satisfied, I will definitely recommend your service.
I requested a delivery from outside NL and everything is gone perfectly. Thanks

Fast and professional. Easy ordering online.

Great service and lovely flowers all went well! Thank you

Hello,

Being a valued customer from the US, I am a 100% satisfied.

Thank you very much
Shazia

Alles van begin tot eind goed

GREAT! Highly recommended.

I was charged double when I paid via the website, but Topbloemen gave me a refund very promptly the next day.

Super snel. Top

great flowers, long standing.
perfect delivery service!