Topflight Reviews 

Top flight as always extremely professional, warm and friendly. Thank you for an excellent holiday. Looking forward to next year.

We had a wonderful week in St Johann, Austrian Tyrol. We were highly impressed with Topflight as a Tour Operator. Everything from the online booking to our return home was a trouble free experience. The online booking was very easy to input. All the information we received prior to the holiday & during the holiday was most informative, accurate & easy to follow. Our tour guide was most attentive, knowledgeable , courteous, friendly & available if required. We had an excellent tour guide on our trips. The hotel was excellent, our trip destinations wonderful, nicely spaced out with our free days. Lots of suggestions on what to do when not on an excursion. All information was provided before it was needed & we had very few queries about anything. I have gone on many escorted tours & was so impressed with Topflight. I would highly recommend a tour with them. Also found it great value for all that was included in the trip 10/10

Topflight provided excellent customer service before, during and after our holiday.
The resort managers were contactable almost 24/7 and extremely knowledgeable.
The hotel Bristol lived up to the on-line descriptions and comments, a wonderful establishment.
Unfortunately our experience with Naples airport, on arrival, was a complete chaotic shambles, and our experience there for the departure home flight wasn't much better. That may put us of any holiday that uses Naples airport.

We travelled to Sorrento . We had the fabulous Wendy all throughout the holiday .
Wendy was incredible and really looked after us 24 hours a day .
I normally book things myself but from now on I'll be using top-flight .

Our holiday destination in Italy was excellent however, I would recommend Topflight show more compassion and goodwill to allow for exceptional circumstances. Approximately 15 days before our departure, we had a close family bereavement abroad which resulted in the repatriation process taking due process and the funeral clashing on the day of our departure. We contacted Topflight to explain the situation and they showed no flexibility or compassion about changing the departure date or good will of any kind. As a result, we had to pay for new flights and transfer and we lost 2 days of our holiday. Now, they will argue that travel insurance helps in this situation but compared to other holiday companies, their customer care was very poor in this situation. Other companies are willing to be more flexible and show some goodwill whereas Topflight were very brutal and cold in their approach which added to an already extremely stressful situation.

Great company. Super organised. They really care for their clients . Very professional

I found the staff really friendly and helpful. The holiday was completely stress free from the moment we got off the plane and was greeted by our Topflight representative. The tours were amazing and easy to book.

Great customer service. Very easy to book with. Excellent choice of Italian holidays

We travelled to Italy with Topflight to see Andrea Bocelli at Teatro del Silenzio, which was a real bucket-list moment for us.

The whole experience was fantastic and seeing Bocelli perform in such an incredible setting was something we will never forget. The venue, atmosphere and performance were just amazing.

I also have to give a special mention to Emma, our guide. She was genuinely one of the best guides I have ever experienced on a trip. She was friendly, helpful, incredibly informative and always available if anyone needed anything. She really added to the experience and made everything feel very well organised and relaxed.

We had an absolutely brilliant trip and came home with some amazing memories. I would definitely travel with Topflight again.

Holiday Rep Emma
Always available
Nothing was too much trouble

The trip was absolutely amazing, so well organised and our guide, llenia was excellent!
The only reason we didn’t give 5 stars was the hotel. The hotel was very clean but our room (703) in the extension part of the hotel was dark & warm, we asked for the AC to be fixed but that never happened. It took 3 days & 5 visits to reception to sort out the safe. We had to climb into a high bath to have a shower, with no inside bath mat or safety rail, very slippy! The welcome meal was all bland and beige, not the typical Italian meal we were all expecting, very disappointing! The concert lunch was cold pasta in sauce & the packed lunch was a dry roll with ham & cheese, a bruised apple and water! Not one of the 52 guests ate there in the evenings. As it was so bad!
The bar closed before 11 each night and rarely had stock in place. It meant that everyone drifted off to bed as soon as we got back & did not mingle over a night cap regaling stories of the day & bonding! Very very disappointing. There was absolutely no entertainment or atmosphere in the hotel!!!!
The pool was fab but very little beds & guests from the other group (10) came to use our pool thus making it even more difficult! It’s a must to have an outdoor pool in that weather.
We would certainly suggest dropping the welcome meal, concert lunch and packed lunch and offer a meet and greet with drinks and nibbles! We also had to pay for water at the welcome meal & lunch, not good for a 4 star hotel.
The breakfast was the exact same every day & the flies enjoyed all the uncovered
Platters (disgusting) A lot of our guests went down the town for breakfast!
Again, a five star trip if the hotel was better! A lot of guests were also over charged on their final bill.
Thank you for a lovely trip that was well organised, very well planned out with rest days & we will certainly book with Topflight again 👍

You have a choice. Book direct or book with Topflight.

If you book Topflight, you're assured of support in resort (really helpful to get to know the place, to book trips, any issues), you've better Hotel presence/rooms, you've coach transfers with their guide and your whole holiday is so much easier. And so much better. So much.

We went Topflight and it was simply first class. We'd never go with anyone else, so you shouldn't hesitate. It's your big holiday so make sure it's Topflight great.

It was our first Topflight trip for a family of 4 - for which we paid €7,500 - and we had a really bad experience with our local rep in Andorra, Rich.

We had two major problems - the first was the hotel placed us (2 adults + 2 young kids) in completely opposite wings of the hotel. The second problem was that we had booked the 10am ski lessons for our daughter but turns out we were in the 2pm class. We contacted Rich about both issues and despite the rep's job being to assist, he didn't. Nor did he even make any real pretence about helping.

For the hotel rooms, he did ring the hotel but just relayed back what they had already told me, that they were fully booked. Rich repeatedly told me that they 'request' adjacent rooms for families but they can't guarantee them, even if your children are 4 and 7 (!). He did not follow up with us at any stage and it was only through our own persistence that we got moved to almost adjacent rooms two nights into our trip.

For the ski lessons, he just didn't offer to help in any way and repeatedly told me I'd booked it in November and was basically 'too late' to get the earlier lessons. Again, through our own persistence, we got into the 10am class for the week.

I lodged a formal complaint with Topflight on my return about the two issues and Rich's utter lack of assistance but it was dismissed. Not surprising but very frustrating considering the price of the trip.

We did enjoy the trip but that was despite Rich and Topflight, not because of them.

I would advise anyone who is booking a trip to check, double check and triple check any 'requests' they have made and to ensure they get confirmation in writing. I would also not be confident that you will receive any assistance from the local rep. In our experience he was there only to answer calls and pay lip service, but in reality, the rep was as useful as a chocolate teapot.

Had an amazing holiday in lake Garda, with everything organised by Topflight,
Great Memories .

We had a great experience with Topflight. Before our holiday, I got a WhatsApp message from our Topflight rep, Giuseppe Tonoli, introducing himself and he attached a Resort Info pack. He gave us a very friendly welcome at the airport and he accompanied us on the bus transfer and into our hotel. He met with us the following day to go through more info about the area, ferries and public transport. My husband was ill and needed a visit to the doctor which Giuseppe arranged. He kept in touch with us throughout the week. He was with us on the bus transfer back to the airport and accompanied the group while we all checked in. He was a pleasure to deal with. A great representative for the company.

A lovely resort..Bella Italia..plenty to do for kids and trips out of the area to Verona etc. Rich the top-flight rep was very helpful and we will be back for longer than a week next time.

Brilliant resort managers Giuesppie and Richard. Very informative and friendly. Everything worked from the time of arrival at Dublin airport to arrival at hotel. Hotel Olivetto was superb. Brilliant breakfast. Everything you could possibly want and the staff were fantastic. Catered for gluten free diet.

The hotel was very good all around and the tour ye picked were good overall the hoilday was very enjoyable and relaxing highly recommend the hotel

Great company
We booked a trip to sorrento with topflight.
They couldn’t do enough to help you in the resort.