Our recent tour ‘Taste of Puglia’ was an amazing experience. From the moment we landed until the final farewell dinner, Stefano managed every detail with calm, professional precision. Hotel check-in... See more
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We spent a fabulous week at the Kristal Palace Hotel in Rive del Garda. I would highly recommend this hotel for location, comfort and service. The quality of food served was top notch. We also took... See more
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Just back from a wonderful week in Puglia. Hotel and staff were excellent, tours were interesting and efficiently run and of course the star of the show was our tour guide Stefano. What a man,- a supe... See more
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We recently returned from a Guided Tour of Puglia, Italy. Our Tour Guide Stefano was fantastic. He was very knowledgeable and was at hand always to answer any queries and provided us with excellent... See more
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Company details
Information provided by various external sources
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Contact info
Ireland
- www.topflight.ie
4.6
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Overall the whole experience was…excellent
Overall the whole experience was excellent.
We would love the option to self check our bags. We hate long queues when the self check stands were practically idle. This would afford free time to browse and get something to eat pre flight.
21 June 2026
Reply from Topflight
Thank you for your lovely feedback.
We're delighted to hear you had an excellent overall experience.
We also appreciate your suggestion regarding self-service bag drop. As some of our flights operate as charter services, the check-in and baggage process differs from that of many scheduled airlines, meaning self-service bag drop isn't currently available.
We completely understand your point about wanting to spend less time queuing and more time enjoying the airport before your flight and we'll be sure to pass your comments on to the relevant team.
We hope to welcome you back again soon.
Kind regards,
Amy.
Reply from Topflight
Thank you for your kind feedback.
We appreciate you highlighting the teams efforts and for taking the time to send us this lovely 5 star review.
Thank you again!
Amy.
Super holiday
Well organised holiday from start to finish. Great communication at all times.
2 July 2026
Reply from Topflight
Thank you for your kind feedback!
We are thrilled to hear the holiday went so well and thank you for taking the time to send us your comments.
We do hope to welcome you back again in the near future.
Kind regards,
Amy.
Destination really lovely Milan-Stesa
Destination really lovely Milan-Stesa
Disappointed that there was no TOPFLIGHT rep service as per previous trips . The local representative was extremely friendly and helpful, however, slightly inexperienced.
Topflights pre tour information very limited regarding duration of trips, start times,
Different hotel for dining in and another hotel location for access to swimming pool. Non of this information was provided prior to departure.
23 June 2026
Reply from Topflight
Thank you for taking the time to share your feedback.
We're delighted to hear you enjoyed the beautiful destination of Stresa in Lake Maggiore and that you found our local representative to be friendly and helpful.
We're sorry to hear that some aspects of your holiday didn't quite meet your expectations. While we do not have a dedicated Topflight representative based in resort, our escorted tours are supported by a dedicated local tour guide who is available throughout your stay. Guests can contact them via WhatsApp or by phone should they need any assistance, advice or support during their holiday.
We also appreciate your comments regarding the pre-departure information. We aim to provide as much detail as possible on our website before you travel, including an overview of the excursions and what's included. As excursion timings and durations can occasionally change, we're do not provide an exact timing breakdown in advance. The information is provided by your tour guide once you're in resort.
Thank you again for your valued feedback. We hope to have the opportunity to welcome you on another Topflight holiday soon.
Kind regards.
Amy.
Lovely area,great trips with excellent…
Lovely area,great trips with excellent guides. 14 June to 21 Booking was quite easy despite no printing of boarding tickets.Topflight staff were excellent.
30 June 2026
Reply from Topflight
Thank you for your kind feedback.
We are thrilled you had an excellent holiday with us and thank you for your special mention of the Topflight team.
We hope to welcome you back again in the future.
Kind regards,
Amy.
The hotel was equivalent to faulty…
The hotel was equivalent to faulty towers a bar with no bar staff clients gave up after waiting 30minutes manager indifferent certainly didn’t oblige behind the bar air conditioning not adaquate despite getting them to the room twice and despite cleaning no improvement no solution poor English
29 June 2026
Reply from Topflight
Thank you for taking the time to share your valuable feedback.
We're sorry to hear that your experience at the hotel fell short of your expectations, particularly regarding the bar service, air conditioning and overall level of service.
We'll be sharing your comments with our team and hotel partner for immediate review, as this isn't the standard we aim to provide.
If you'd like to discuss your experience further, please don't hesitate to get in touch with our Customer Service team, who will be happy to assist: customerservices@topflight.ie
We appreciate you bringing these issues to our attention. Feedback like this helps us identify where improvements are needed and we'll ensure your comments are taken on board as part of our ongoing review process.
Thank you again for your feedback. We do hope we'll have the opportunity to welcome you back in the future and provide you with a far better experience.
Kind regards.
Amy.
Reply from Topflight
Thank you for your kind feedback!
We hope to welcome you back in the future.
Kind regards,
Amy.
Reply from Topflight
Thank you very much for your 5 star review and kind words.
We do hope to welcome you back on a Topflight holiday soon.
Kind regards,
Amy.
From start to finish our whole…
From start to finish our whole experience was brilliant. We had an amazing time at bella italta and would highly recommend our family and friends to use topflight
29 June 2026
Reply from Topflight
Thank you for your kind feedback!
We're thrilled you had such a wonderful holiday from start to finish at Bella Italia. Comments like yours mean so much to our team and inspire us to keep delivering the best possible holiday experience.
We hope to welcome you back again!
Kind regards,
Amy.
Topflight reps were at airport and…
Topflight reps were at airport and hotels. Its great peace of mind when you travel with kids & want to switch off in terms of working out where to go/ what to do etc. Topflight offers all u need when from moment u embark on trip right up until u board to go home, which allows you to switch off & enjoy the break! If your looking for a stress free holiday then look no further!
20 June 2026
Reply from Topflight
Thank you for your kind feedback!
We're so pleased to hear our team helped make your family holiday stress-free from start to finish. It means so much to know you could relax and simply enjoy your time away.
We hope to welcome you back again soon!
Kind regards.
Amy.
From the time we landed in Italy our…
From the time we landed in Italy our holiday ran seamlessly. The resort managers were extremely helpful and so informative about everything. I would 100% recommend them to anyone. Transfers accomodation, tours were all excellent thanks to the wonderful team we met.
27 June 2026
Reply from Topflight
Thank you so much for your lovely review!
We're delighted to hear everything ran so smoothly from the moment you arrived and that our resort
managers helped make your holiday so enjoyable.
Your kind comments means the world to us and we hope to welcome you back again soon!
Kind regards,
Amy.
Amazing trip to the Dolomites and Alps
It was everything really. Our guide, Claudia was just brilliant, the hotel was lovely, our fellow travellers were a fantastic bunch of people and the trip to the Dolomites and Alps could not have been better. If you want to explore this beautiful part of the world I can’t think of a better way.
9 June 2026
Reply from Topflight
Thank you so much for your wonderful feedback!
We're delighted to hear that Claudia, the hotel, your fellow travellers and the lovely scenery all came together to make your trip so special.
The Dolomites and Alps really are an incredible destination and we're thrilled you enjoyed exploring them with us.
We hope to welcome you on another adventure soon!
Kind regards,
Amy.
Looked on line and had some queries
Looked on line and had some queries. Emailed and got a quick response. Phoned spoke to carol , and very informative and helpful. Booked holiday ! Seamless
25 June 2026
Reply from Topflight
Thank you so much for your lovely review!
We're delighted to hear you found the booking process so straightforward. We'll be sure to pass your kind words on to Carol, she'll be thrilled to know she was able to help.
We hope you have a lovely holiday when it comes around.
Kind regards,
Amy.
Superb Service
Superb escorted tour around the gorgeous Puglia region. We found places we’d never have found without our guide and learning the history and culture of each place. The accommodation was superb in a converted farmhouse with a pool. Included breakfast and dinner were very nice. Our tour guide Carmela was excellent and was informative with a great sense of humour.
23 June 2026
Reply from Topflight
Thank you for your kind feedback!
We’re delighted to hear you had such a wonderful holiday with us and that Carmela helped make your trip so memorable. We'll be sure to pass on your lovely comments to her!
We hope to welcome you on another Topflight holiday again soon.
Kind regards,
Amy.
WE BOOKED BREAKFAST + EVENING MEAL DUE…
WE BOOKED BREAKFAST + EVENING MEAL DUE TO CHAOS IN KITCHEN WE WERE FORCED TO EAT OUT VERY DISPPOINTED AT THE ADDED EXPENCE, WONT HAPPEN AGAIN.
25 June 2026
Reply from Topflight
Thank you for sharing your feedback.
We're sorry to hear that your meal arrangements didn't meet your expectations and that you felt you had to dine elsewhere.
We will be sharing your comments with our Product team and hotel partner for immediate review.
If you'd like to discuss your experience further, please get in touch with our Customer Service team, who will be happy to assist: customerservices@topflight.ie
Thank you again for taking the time to leave your review. Feedback like yours helps us improve the holidays and experiences we offer, and we truly appreciate you bringing this to our attention.
We hope to have the opportunity to welcome you back in the future for a much better experience.
Kind regards,
Amy.
From the start to finish of our…
From the start to finish of our holiday,the Top-flight staff were so helpful and knowledgeable.
The made our holiday a stress free and enjoyable experience.
We would definitely recommend Top-flight to our friends and relatives.
22 June 2026
Reply from Topflight
Thank you for such wonderful feedback!
We are delighted you had a super holiday with us and thank you for highlighting the teams efforts, we appreciate this greatly.
We hope to see you again in the future.
Kind regards.
Amy.
A very well organised holiday with a…
A very well organised holiday with a terrific and knowledgeable guide. The Hotel was slow to respond at first re service but got their act. together after a couple of days. The tours were great and it was great to have free time in the middle of the holiday.
15 June 2026
Reply from Topflight
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your holiday and that your guide helped make the experience so memorable with their knowledge and expertise.
We're also pleased you appreciated the balance of guided excursions and free time to explore at your own pace. We do, however, appreciate your comments regarding the hotel service at the beginning of your stay. Feedback like yours is invaluable and we'll be sure to share it with the hotel team as part of our ongoing reviews.
We hope to welcome you on another Topflight holiday soon!
Kind regards,
Amy.
The description of the accommodation…
The description of the accommodation was misleading and the arrangements for evening meals at our hotel were totally chaotic.
24 June 2026
Reply from Topflight
Thank you for your feedback. We're sorry to hear the accommodation didn't meet your expectations and that the evening meal arrangements were disappointing.
We'll share your comments with our Product team and hotel partner for review. If you'd like to discuss your experience further, please contact our Customer Service team, who will be happy to help: customerservices@topflight.ie
Thank you again for taking the time to share your feedback.
We really do hope to welcome you back in the near future, where a much better experience awaits.
Kind regards,
Amy.
Your booking process is excellent…
Your booking process is excellent giving us the key information we required. Following on information and details very timely. Choice of hotel was excellent. Max, our tour guide across three tours, was excellent and very highly rated by our travelling group. Tour guide on first day clearly was very knowledgeable. Overall a thoroughly enjoyable holiday with some very memorable experiences.
22 June 2026
Reply from Topflight
Thank you Brian for your kind feedback.
We are very happy to hear the booking process was simple and that you enjoyed the hotel, tours and tour guide! Max is fantastic for sure.
We hope to welcome you back again in the near future.
Kind regards,
Amy.
Topflight hotels and accommodation are…
Topflight hotels and accommodation are quality and live up to the high expectations.
23 June 2026
Reply from Topflight
Thank you for your kind feedback.
We appreciate you and taking the time to send us this lovely feedback.
We hope to see you again in the future!
Kind regards,
Amy.
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