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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the sunglasses, praising their quality, stylish appearance, and the innovative tangle-free feature. Many people appreciate the excellent customer service, noting their responsiveness and willingness to help, even offering replacements in some cases. The ordering process is generally smooth, and many consumers are repeat buyers, often receiving compliments on their eyewear. However, some people were dissatisfied with the delivery service, experiencing delays, lack of tracking updates, or issues with packages not arriving. A few customers also received products that were crooked or had defects, and some found the sizing to be problematic, with glasses being too tight or too loose. There were also occasional mentions of a fishy smell on new glasses or issues with silicone nose pads causing irritation.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising the quality and design of the... See more

Quality

Reviewers express satisfaction with the quality of the products, often highlighting their durability, stylish... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers describe the service as incredible,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise the extremely quick shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely LOVE these glasses. I have the Bellas. Have ordered the Cristinas and the oversized Bellas as well. I currently only have my Bellas, and I get compliments on them every time I wear... See more

Rated 4 out of 5 stars

I love the red velvet sunglasses. I had a pair for years. The side ended up breaking from the wear. I ordered a new pair as a replacement. My only complaint is they smell TERRIBLE… I don’t remember... See more

Rated 4 out of 5 stars

If only they had a phone number. Takes a bit of time to get a response, but they do aim to please and have great customer service once you get a response. The sunglasses are well made. I will continue... See more

Rated 4 out of 5 stars

I love the sunglasses… They are rich, looking and high-quality! I don’t like that you have to pay for exchanges, but that’s the only complaint I have. They are quick to respond when I have had questi... See more


Company details

  1. Sunglasses shop

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.


Contact info

3.9

Great

TrustScore 4 out of 5

227 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Topfoxx is legit

Topfoxx is my "go to" for on trend sunnies!!! I own three pairs so far and get compliments every time I wear them! Absolutely love the company and top notch quality!!!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Love my new sunglasses

Love my new sunglasses! I get so many compliments! Great service. I originally ordered and was gonna ship to wrong address and they corrected for me easily. Great company

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I have literally 5 pair of the Smaller…

I have literally 5 pair of the Smaller Megan. The last one I bought is the tangle free and they are amazing! My only complaint is that the new tangle free version doesn’t come in the dark brown/gold combo. Please bring those out!

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality glasses

Glasses arrived super bent and it seems like they tangle in my hair far worse than other glasses I’ve had. Super disappointed with how bad the quality is.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

My sunglasses arrived with a scratch on…

My sunglasses arrived with a scratch on the lens. I reached out to customer service via email and had another pair mailed to me which again were received scratched! How can this happen twice ! TopFoxx needs to do better . maybe check the product before sending it out to avoid this from happening. Having the same problem happened twice is not ok.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

The best customer service

Great quality! Best customer service ever! My original order was delivered and left in parking lot by UPS. TopFoxx honored my order and sent me a new pair! Love my sunnies! A new forever customer.

7 April 2025
Unprompted review
Rated 2 out of 5 stars

Difficult return policy

Glasses are great, but the case recommended by the website is way too small to fit the glasses. TopFoxx requested photos showing that the case is too small of which i did. Today, they want a video? If this is there return policy, I will never shop there again. What if I hated the glasses on me? A video of them on my face showing why I don't like them on me. Think twice before purchasing from this company

3 April 2025
Unprompted review
Rated 3 out of 5 stars

Scratches, finger prints, no shade

Took the glasses to wear for the first time at a softball tournament. Pulled them out of the bag and there's a scratch on them already and finger prints that will NOT come off with the provided cloth. Still squinting even with the glasses on, does not provide much shade on your eyes.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy with Topfoxx

I am so happy with Topfoxx. The ease of ordering, the discount, and the amazing quality of all 3 pairs of my KLN sunnies! I love that these sunnies do not pull your hair, they do not pinch the area above the ear. I suffer migraines so finding a good pair of sunglasses that do not cause a migraines has been challenging. These are perfect and I can wear them all day with no migraine.

20 March 2025
Unprompted review

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