Topgolf Reviews 

We’ve been regulars at the Topgolf location in El Paso, TX, visiting at least three to five times each year. Every visit, we spend well over $500—and last night (12/13/2025), our group of six (including three kids) spent over $750 for a night we were hoping would be memorable for the right reasons.
Unfortunately, our experience was soured by the way the manager, JD (stationed on the first floor), responded when we had issues with the computer system not registering our golf balls. Instead of helping us work through the problem, JD seemed visibly irritated and told us there wasn’t anything he could do. He expected us to resolve the issue on our own rather than stepping up as a manager and prioritizing customer satisfaction. After much back-and-forth, JD eventually added 30 extra minutes to our overall time, but we had definitely spent well over that dealing with the technical difficulties, and the gesture hardly made up for our lost time and money.
What frustrated us most wasn’t the money—it was the principle of the matter, especially given our loyalty to this location. We simply wanted to be heard and supported, particularly with kids in our group who were excited for a fun evening. JD’s lack of initiative and unwillingness to properly address the problem left us feeling disregarded and undervalued as customers. He failed to demonstrate the professionalism and leadership expected from a manager, especially under pressure. Based on this experience, I would not recommend this Topgolf location—particularly if you expect respect and effective customer service when things go wrong.

I wanted to update you on my review. I’m sure everyone has seen the news Calloway/Topgolf sold 60%. To Leonard Green and partners. I was contacted by the area manager over Dallas in Fort Worth James Howard, who told me his family was military that he understood he would get me in contact with somebody from the corporate office.
So what he was doing was passing the Buck. I was contacted by Hannah Neland. Who says that she was over the membership. In her email to me as I stated before she called me a member of the US Marine Corps. I’m a veteran not a member. It took a week to get up with her and all she would say was we don’t offer that program anymore, but let me offer you a gift card but you still have to pay the full price. I don’t want a gift card. I wanted the price I was told. As I’m trying to explain this to her she hangs up on me. Before she does this she tells me that I had no right to talk to her That way. Surprised me because all I was doing was explaining it to her and she hangs up. This is the type of executive management team that they have a Topgolf. No wonder why they are in financial trouble.
Then I read that they sold 60% to Leonard Green and partners. I tried reaching out to some of the members that Leonard Greene, but of course like everyone else they ignore you.
They have proved that they are not a military organization as they try to represent. And then tell you that their old CEO was a special forces veteran who come to find out, never served in the military.
Topgolf and its people in Dallas and in Charlotte, North Carolina are very deceptive. Smug because they feel that they’re better than you. And when you have an area manager, tell you that his family was military and he understood but instead of helping you he passes you off.
I hope every person who read this tells three people about this and that those three people tell three more. To let Topgolf and whoever knows that you can’t lie about your military representation. That you are not a military veteran, friendly Company.

Semper fi

Topgolf Edison – Outstanding Service from Cristian & Ashlynn!

I’ve visited Topgolf Edison twice recently, and both experiences were absolutely excellent thanks to Cristian Macaluso (Manager in the red jacket) and Ashlynn (our server).

From the moment my party arrived, Cristian made sure everything ran smoothly. His professionalism, friendliness, and attention to detail truly stood out — he went above and beyond to accommodate our group and ensure we were comfortable and having a great time.

Ashlynn provided exceptional service both times we visited — friendly, attentive, and always checking in at the perfect moments without being intrusive. She remembered details from our previous visit, made great recommendations, and kept everything organized with a smile.

It’s rare to find such consistent, prompt, and thoughtful service from both management and staff. Thanks to Cristian and Ashlynn, Topgolf Edison has become one of my favorite spots to relax, have fun, and feel well taken care of.

Highly recommend! I’ll definitely be returning and bringing more friends and family along.

— Dr. Ayaz Shah, D.C.

We booked a birthday celebration at Topgolf Surrey in May 2024 for 18 people, including young children aged 4 and 6. Despite pre-booking fast track and paying in advance, we were initally denied grouped seating and told to “just manage,” while staff monitored us disproportionately compared to other guests.

Food service was incomplete and poorly managed. Midway, staff aggressively accused us of policy breaches without evidence and publicly ejected us in front of our children, telling them using exactly these words “you’ve been kicked out.” This caused embarrassment and distress on what should have been a joyful occasion.

To make matters worse, Topgolf charged us for food that was unconsumed or partially consumed after we had left. We had to return to the venue to demand a partial refund, which they reluctantly issued.

When I raised a formal complaint, rather than investigating or apologising, Topgolf escalated matters by imposing a UK-wide ban on all attendees — including toddlers. This feels like clear retaliation for raising a grievance and has left our families deeply upset. BB

This was not our first visit — on 8th February we had a positive experience with the same group, which highlights how inconsistently and unfairly the rules were applied this time.

Extremely disappointed in the unprofessionalism, lack of empathy, and apparent bias shown by Topgolf. I cannot recommend them to families or anyone expecting respectful treatment. I hope they have some coaching on the word called 'customer service' as its surprising how consistently poor they are at it till the senior most level at site.

Customer service is terrible! We had two gift cards that, based on what we were charged, were not fully applied to our bill. The manager at the TopGolf said she couldn't check what had been applied from our gift cards (a manager SHOULD be able to do this!). She told me to call the 888 customer service number. I tried several times but was UNBLE to get through to a human being. I will NEVER patronize TopGolf again. Beware of using gift cards!!

No thanks. $5 mandatory membership fee per player, no option. Tees are low, ball dispenser is right up against the tee. If you’re in an end bay every target is far right or left. $9 each for a flavored seltzer. Do yourself a favor and go to a real golf course and play a round for 100 bucks. Bring your own drinks and you’re golden or do the 19th hole at the clubhouse.

What a nightmare I had trying to book a time with a voucher I'd purchased upfront for a family golf trip. Nobody manning the telephone or returning calls, facebook messages being redirected and eventually I used the online enquiry form the day of the voucher expiring, to be contacted 3 days later to say the time period for my voucher had now expired. Manager saying nothing he can do and ended up just losing the money. Bit of a let down all round

I have made an effort today to write a review as I wanted to give top feedback to Aicha who brought us food and drinks today.

With her sunny disposition and customer service skills, Aicha helped to make our visit to Top Golf, Glasgow a special occasion. She was great with our children, friendly and such a lovely person. Aicha is an asset to your organisation.

Came here for an evening arrived at a peak time and Que to get in was a bit long but moved quickly didn’t have a membership which I now do wanted to go upstairs so did have to wait with 13 people in front but this gave us enough time to grab some food whilst we waited staff were very attentive only downside was that there was no vinegar by time the food came and we had finished eating it was then time to go play

We purchased a $300 Top Golf gift card and never received it. Since then, it’s been nothing but a runaround from what seems to be an overseas call center with no real help. I’ve asked multiple times for a refund or at least some kind of resolution, and all I’ve been told is “someone will contact you in 1–2 business days.” It’s been much longer, still nothing.

I’ve spent hundreds (if not thousands) at Top Golf over the years for corporate events, but after this experience? Never again. This is completely unacceptable, and frankly feels like a scam.

Save yourself the trouble and do not buy gift cards from Top Golf, they’ll take your money and leave you hanging!

What a surprise that the service is poor...a two star rating on TP! Problem with gift certificate purchase. No reply from email form (only way to contact apparently). Phone number on hold permanently. Useless. Will never use again.

When I went to go ask customer service about the golden ball they had no clue and just went back on their phone and watched YouTube so I did this actually two times and they did the same thing both times one was a like a teen and the other was an adult

I am writing to express my profound dissatisfaction with a recent visit to the TopGolf Baltimore location on Sunday, July 21st. Four of us, all mothers with children under three years of age, had painstakingly arranged childcare for our first-ever visit to TopGolf, selecting your Baltimore establishment for its convenient central location. Regrettably, our experience was marred by a series of concerning issues, primarily stemming from the service we received and what appear to be egregious pricing discrepancies.

Upon ordering, I requested two 9 oz pours of Studio by Miraval Rosé. The price for this item was notably absent from the menu. Given that a full bottle of Studio by Miraval Rosé typically retails for approximately $17, I was shocked to find that I was charged $19.49 per glass, totaling $38.98. This represents an exorbitant markup, bordering on 1000% per glass, which is unconscionable. Had this price been transparently displayed, I would never have placed the order.

Furthermore, our food order was mishandled. I initially attempted to order the "Nacho Average Nachos" without protein, only to be informed by our waitress that they were unavailable. Consequently, I requested an order of wings. However, five minutes later, the waitress returned to inform us that nachos were, in fact, available. When the "Nacho Average Nachos" arrived, despite my explicit request for no protein, they contained a pork-like meat (which was listed as "Steak" on our receipt). This not only went against my dietary preference but also led to further confusion regarding the menu item. Additionally, the appetizer portion of steak nachos we shared amongst the four of us was priced at $15 for a mere eight nachos, equating to nearly $2 per nacho, which I find to be an inappropriate and excessive charge for such a small serving. My individual meal, based on the quantity and quality, should not have exceeded $10.79.

Beyond the pricing and food order errors, the overall service was severely lacking. Despite the 92-degree Fahrenheit weather and the presence of outdoor fans, our waitress failed to offer or provide water refills throughout our visit, nor did she check in on our table beyond delivering initial food and drinks. We were repeatedly forced to solicit assistance from other random servers for basic necessities, such as napkins.

Given the cumulative nature of these issues—the deceptive pricing, the incorrect food order, and the inattentive service—we have collectively decided that we will not be returning to any TopGolf location in the future. We had anticipated a pleasant and enjoyable outing, and instead, we were met with significant frustration and disappointment.

We always go to Top Golf and enjoy the game and the service, but hit a sore point today.
I purchased a summer pass and requested my max 2 hour play.
At 1 1/2 hours was informed there was an event at my bay and we needed to leave or go to another bay. They should have let us know that up front

Very hot outside.

Your a golf range not a government building.
You don’t need all that security and them being so intolerable.
The Top Golf Chigwell needs to change its security that was present on Monday the 9th of June 2025 working at 9 pm on wards. They are racist they are way too entitled. We need to organise a peaceful protest if they don’t

Whilst eating our meal at Topgolf Chigwell before a game (which we had already paid for) we were interrupted by a security guard who demanded to see stamps on our wrists. My two friends had them, but I didn’t having arrived about some time before they did. The security guard said I needed to produce ID (which at no point prior to this had been needed and I didn’t have)

For context all 3 of us are our 30s, and I’m 35 and no way look 25, let alone the actual legal drinking age of 18!

Due to the totally absurd nature of being suddenly being thrown out, literally in the middle of a meal (which is something I have never experienced!) I asked to speak to a manager in order to have our meal, drinks and games refunded. He didn’t offer to help with this, I had to ask for it.

He then backed down and said “on this occasion” he’d let me stay.

It ruined our evening. It had been fun until then. The tone was hostile and confrontational, not to mention totally unnecessary. Certainly won’t be returning.

Disappointed by – A Missed Opportunity for Hospitality

We recently visited Topgolf Alpharetta, GA with high expectations for a fun family outing. While the game itself was enjoyable and the staff were not overtly rude, our overall experience was unfortunately overshadowed by a lack of basic customer courtesy and unclear policy enforcement.

After completing our game, we were still in the bay finishing our food—with kids in tow—when the manager approached us and asked us to leave the bay immediately, citing policy that guests can only remain in the bay while the game is active. There were no alternatives offered, no effort to relocate us to another seating area, and we were essentially rushed out, having to leave food uneaten on the table.

As a family dining with children, this felt unnecessarily abrupt and inconsiderate. While we understand that policies are in place for operational reasons, the way they are communicated and handled makes all the difference in how guests feel. In this case, it felt transactional, not hospitable—especially at a premium entertainment venue that promotes itself as being family-friendly.

I hope the management at Topgolf Alpharetta will reflect on this experience and consider more thoughtful approaches—offering seating alternatives, or at least allowing families to finish their meals in a comfortable manner. A little flexibility and empathy go a long way in creating positive, lasting impressions.

Love the facilities, hate the website - Messed up my order big time and can't get in touch with. anyone

We had an enjoyable first time experience at the Chigwell branch! Would recommend a fast track to prebook a booth as it is very popular. And had 4 free games on signing up, and drinks/food served to the booth as well