Topgolf Reviews 213

They told us to leave as soon as our time was up even though we had just a little bit of beer to finish. Then they never filled our bay while we had to “walk away”
To finish it. What is another 5 minutes. And there were half the bays still
Open. I’ll Never go back.

Be careful, before you know you pay twice. We had an online booking and payed with visa for the game. At the location we had some food and drinks, we asked the bill, the bayhost gave us the bill and we diceded to pay cash, se we paid cash + we signed the tip on the bill. I came home and saw there was 313 dollars from my visa. so we paid twice! ok, we signed the bill for the tip, and on the bill was written "visa accepted' we did't saw it. we're from acros the globe so we don't know that much about signed bills and tips. at the end they don't pay our money back.. In my opinion, for a company like topgolf. If you have a bayhost working for you and she/he don't know how to complete a payment, I think that's a problem. and I think it's not a fault from the client. "Client is king" , not at topgolf.
Arne

Terrible customer service . I missed my call by two minutes after waiting 4 hours to be seated !! Try to talk to girl behind counter and explain she was nasty and rude she said you have to wait another 4 hours to get seated like everyone else !!! Then she got into a argument with us called my fiancée a stupid white!!!! This came out of the Hostess

Came here spontaneously with a friend. We loved it. Super friendly service and food/drink service was great.

Toilets are disgusting so try to go before going!

Clear information.on what you are paying for and once you arrive at the venue

I paid for fast track for 15 people online . I had never been before and was unaware of the system.
On arrival I found out £110 was just to get through the door quicker if I had known this I would of just waited. I then found out I had to create individual membership and pay another £100.for balls which allowed me to play.

I think.its unfair that children under 16 ( in my group the age range was 5 to 15) have to have their personal information stored ..also this process took so long to do .
It was also unclear on the website how this data is stored and the purpose.

I original was directed to book an event package which would cost me £720.00 we had complicated dietary requirements in our group but I could not remove the food element as that was the events package.

I have a life limited illness this was meant to be a family day with my siblings and their children.
with confusing information and no direction this visit started stressful and frustrating.

I gave 2stars as the children enjoyed the game and I enjoyed watching them laugh .

In all I spent £300 for 2hours entertainment which is not value for money .

I would never use top golf again for a large group I would rather go parachute jumping !!!!!!

We honestly always have a really good time golfing. But on todays trip my group of four all ordered waters and about 1/4 ways through my water I felt something hit the back of my throat so upon inspection of my water I find various things floating all about in my water, so I check everyone else’s waters and see the same. Chunks and pieces of various colors all floating in our water. To say the least I’m highly disgusted. Wash your cups better, top golf!!!

I'm giving you a one because you are associated with WGT golf. For those that dont know, wgt golf is an online app. My dad played this game for over 3 years everyday. My dad is confined to a wheelchair and this is the closest thing to playing golf he can do. His account was permanently suspended by wgt because his son created a new account on his phone. So he was suspended for having multiple accounts. He explained this to wgt and offered to pay money for any loss wgt encountered due to the multiple account. WGT didn't even respond to him. So I tool it upon myself to email wgt, try to explain in more detail and also told them about my dad and his story as to why he's confined to a wheelchair. WGT, no response. My dad suffers from depression and wgt had become his new hobby and.passion life. WGT, could care less. At the very least they could have responded. Loom at their reviews. Hundreds of people with the same complaints. So if your associated with them then you probably care about your customers just as much as they do which is 0%. Enjoy out money because you sure as gell dont care if a man dies because he couldn't play a damn video game. Unreal!!! I can already see as well from your own reviews that you want give one good crap either.

If your a golfer skip this place expensive misleading and your on the clock the entire time if you like rushing it’s your spot waste of money

Just horrible…..ordered (3) gift cards for Christmas from them the week BEFORE Thanksgiving……..cards NEVER ARRIVED and not one email or callback or anything from them after I emailed AND called and left messages ……now on JANUARY 6th……finally got an email stating they were now shipping them!!! Thanks for ruining Christmas! This WILL be the last gift cards I ever order and my kids will not be going back there as instructed. Horrible customer service!

So bad! We were told it would be a 3-3 1/2hr wait. Understandable because it was a holiday week. However, When we came back 3hrs later we were told it would be another 2 hrs. They were obviously short handed but at 6pm they were still taking reservations and telling people 3hrs. We didn’t need drinks of food but they wouldn’t let us golf at the 6-8 open lanes. Very disappointed on the managing of the place.

BE CAREFUL. I booked a two bay event and then tried to cancel a week in advance due to covid exposure. I was told "sorry, not sorry" on my deposit even though the website says if you cancel within 24 hours you'll receive a full refund. I sent an email canceling my event on a Thursday night for the Friday the FOLLOWING week and they see this as within 7 days and no deposit is refunded BECAUSE I RESERVED TWO BAYS.
SO TO RECAP, I NOW MUST TAP MY INTEGRITY AND EAT A PERSONAL LOSS TO KEEP TOPGOLF CUSTOMERS HEALTHY, A LESSER PERSON WOULD COME ANYWAY!
Just know you might be next to someone who doesn't feel well but didn't want to lose money.

Put me on hold 3 separate times when all I was trying to do was look up my topgolf ID. Wasted 30 minutes of my life looking for simple information and I don’t think the CSR had any sort of proficiency in using a computer or speaking the English language.

Great experience at Top Golf....we all loved the atmosphere and the games. The restaurant was closed due to Covid, but that can't be helped and didn't upset our day. The staff couldn't be more helpful.

Worst experience ever customer service is terrible ask to rent two lanes only got one with eight people was told by the employee working that it was too bad that we were on the lower level and that he personally did not want to be on the lower level himself so it was too bad we had to be on the lower level. University of Cincinnati weekend family event spent at top golf with one lane and eight people and only 610Waited over 2 1/2 hours to be completely disappointed will never go back again and will make sure we let everyone know how bad it is.

It’s way too expensive. We just went to TopGolf at Progressive field for some special event. Tickets were 80$ each… FOR ONE HOUR. Then to our surprise the four of us where paired in a pod with two random people to share the station with. So between the 6 of us, we each got to hit balls for ten minutes each? Almost ten dollars per minute to hit driving range balls?!

For the $160 we paid for an hour if golf, or over $200 when food and drinks added in for a measly 10 minutes/1 total hour if golf we could have played 18 holes at a great course, had lunch and drinks at the course and grabbed dinner on the way home and still been ahead.

I use to think TopGolf was amazing, but due to lack of competition their prices are completely too high for what you get. I love golf, I love the idea of top golf, but at the end of the day it’s grossly overpriced and I will not be returning unless prices are substantially decreased.

We queued to get in for 1 hour 15 minutes to only then be told it will be another 2 hours 10 minute wait. We eventually found a table to sit down at to have food & drinks while we waited but then nobody came to serve us for 35 minutes after asking to be served twice. Extremely disappointed in our experience here and will not be returning.

We had Danny and he was absolutely stunning. His service and personality were 10/10!!! I will forever request Danny when we come here wouldn’t want anyone else

Teenager as duty manager who has no customer service skills 😡 45 min wait for food to later be told 90 mins and then excuses ridiculous. If under staffed then don’t take the business and only let in as many people as you can manage… but worst of all no customer service skills the lot…TopGolf Chigwell

I’m not even going to go into detail I’m so frustrated with this place my first experience and I’m never coming back worst customer service ever but i guess that’s the usual in Saint Louis right.