Topman Reviews 

Is 2018, we are in our way to colonize mars, but Topman doesn't send you a return code to your email yet for easy return. If you lose the document inside the online return bag you have to call them wait and wait and then hope for them to send you a copy. No wonder why some companies do well and other do bad.

I was racially abused by a man called Jamal Echchatt. Out of order and disgusting. This matter needs to be solved. He laughed it off and spoke to me in a unprofessional manner. This was at Oxford circus topman.

I ordered 2 pairs of shoes $234 for both of them November 20 and have not yet received them but I was definitely charged. When I go to the link they sent me to track my parcel it says they were shipped to US through dpd but when I go to track it. It says the item cannot be found I've emailed them and tried calling the US line and no one answers just rings and rings and still no reply from customer service yet. They took my money and I still have no product.

paid for next day delivery, order didnt arrive, tracking shows it is at yodel depot, contacted yodel who changed date of delivery but still didnt arrive. very slow replying to any form of contact. topman states order will arrive 'soon' but no actual timeframe. the fact that they use yodel as a courier service says it all really...

Absolute shambles. Can't track my parcel. Was told in store they would send it next day delivery. Low and behold. Standard shipping. Whole point of exchanging my item for another size and doing it this way was that I'd have it asap for a social function. Now I won't. Terrible.

Wish I could give 0 stars.
I ordered off Topman to buy some Calvin Klein underwear for my partner for Christmas.
Topman took £30 payment straight away and nearly 9 days later I haven’t been sent a dispatch email or my parcel.
I tried tracking my parcel with the courier but can’t because apparently it doesn’t exist.
Don’t even bother contacting customer service because they won’t even reply to your email!
I understand it was nearly Black Friday and sales were busy but not to receive an email from customer services about the status of my order has been awful.
Will never shop here again!

I only wish that I could give no stars at all!
Ordered a T shirt. I was going to collect from store. I waited for an email to say collect it. Then received an email telling me, as I had not collected it I was being refunded and the item was on its way back to the warehouse

I complained, was sent an email with a 10% off code and free express delivery. I used the code, delivery was still full price.
Complained again, told to reorder and would be refunded.
The item is now out of stock
and all i get now is an apology!
As far as customer services is concerned the matter apparently ends there.
They are woefully inadequate.

Use the Topman store in Manchester quite often.
Good array of clothes to choose from at a price that is kind to your budget.
Normally very good service and have had items ordered when not available straight away in store and they turn up without fuss.
Good service

Absolutely shocking. Paid for a pair of jeans weeks ago and and the only updates I’ve had about delivery is when I complain to them and they fob me off with something about there being a delay on cancellations! Who cares, where’s the customer satisfaction in that?!
Awful service, never again.

Its Topman, you know what you're getting so surprised that there are so many bad reviews. Decent company, customer service not bad. Generally pretty good

This was the worst experience ever shopping with top man there computer systems wouldnt allow free delivery even when it was being done by the manager of the shop wrong size delivered then awful customer service from the customer service team when trying to get problem resolved won't be shopping with them again

Awful website, tried to order things 6 times today! At first it was saying that they just couldn't display the page and now they are saying that some products I want are out of stock despite still letting me put them in the basket! Deleted the basket and went to put the items back into it..no problem at all and no indication of it being out of stock yet still not letting me order them!

Ordered 2 hoodies online and my order was confirmed for in store pick up. However, for both hoodies I was informed that the items were no longer available 3 days after I had placed the order. I don't understand how the website has a live stock count yet still displays items which are out of stock.

Nice pair of shoes, pretty quick too

Ordered 2 pairs of socks $21.20 total...they sent tracking quickly but after 3 weeks it wasn’t updating..I messaged Topman they said they’d look into it....a week later (now 1 full month later) they said if I didn’t get socks in 2 days I needed to contact them again...1 week later I let them know I never received.. After another full week (5 weeks) they notified me the refunded me $16 ****somehow they decided I should still have to pay for shipping and taxes!!!! DO NOT buy from Topman they clearly have no staff or organization. A complete farce....

WISH I READ ALL THE REVIEWS FIRST!!! ALL REVIEWS ABOUT THEIR ONLINE SHIPPING DISASTERS ARE 100% TRUE!!! Although the clothes are great, we have had a terrible time dealing with Topman Houston and overall Topman. They didn’t have the size of pants we were looking for so they encouraged us to order it online while we were in the store through their website through express 3 day shipping. We were going to move cities 5 days later, but since they assured us for 3 days shipping we chose to do so. Placing an online order charges your credit card extra money just because transaction takes place in London - no one from their store or website informed us about extra charge ahead of time! Additionally, the pants didn’t come after 5+ days, NO ONE answers the phone at Topman Houston!! We have called many times and tried different automated numbers, no one will answer, the phone just rings!! On their website - it directs you to call them on their London number only for all online order inquiries - so that adds international phone charge to us!! After not receiving the pants in time, we called internationally to London and asked them to change the delivery address since we moved cities, they claimed to change our address, but we never received the pants!! Unbelievable!! I just want to speak to a person from their company, but even that seems too much to ask for!!

Ordered from Topman on the 29th of September, it took nearly 3 weeks for three items to arrive at my local store.. emailed them asking about my order but no reply. It’s supposed to take between 3-7 working days. What an absolute joke from top man, sort it out!!

WORST SERVICE EVER
IT'S SUPPOSED IT TAKES 8 DAYS BUT IT'S MY 16TH DAY WAITING FOR MY SHIPMENT TO ARRIVE AND IT HASN'T ARRIVED, BAD ATTENTION, NEVER ANSWER EMAILS AND NOT ON TIME, WILL NEVER EVER BUY AGAIN HERE, A BRAND WITH THOSE HIGH STANDARS HAS AN AWEFUL SERVICE. DON'T BUY OR IF YOU DO WAIT 1 MONTH FOR YOUR ORDER TO ARRIVE

im doing a review on here, but the shop in Cheltenham is brilliant!! very friendly couldn't be happier with the service. i got a jumper, then realised later in the day there was a hole, went back with no receipt and they got me a new one and made me feel welcome, when normally this stuff makes nervous.

This email that I've just sent, sums it up...

"Hi,

My order reference is: 403******

The delivery to chosen store was delayed and over a week ago I received a despatch email - finally. However, not heard anything else about it. It's probably been over 2 weeks in total, for a shirt, and in my opinion that's a bit of a joke! If you could cancel the order and just refund it please.

Thanks,
Stephen"