Topman Reviews 

Topshop has always been pretty hit-and-miss for me and my partner. Boyfriend just ordered two pairs of shorts in the same size, one fits and the other is too tight? We are confused but not shocked, sizing always seems to be an issue from here whether it is TopMan or TopShop.

Wont stop us buying again another time but will definitely need to go in store instead, scared of the returns process for these honestly.

Order most of my clothes here, good quality, easy returns as can take in store. Delivery delayed but that is understandable at the minute and not their fault

WARNING DO NOT ORDER FROM THEIR ONLINE CHANNELS! GO IN STORE ONLY!!!
worst customer service in the world. and i ordered multiple items from many different companies and countries. shocking - they do not have an exchange process, especially in the current situation with the pandemic going on they advised items can only be exchanged in store. how can a huge company like topman simply be incapable of an exchange. finally just returned the items and has i got rid of the gift card i had used after purchasing the items, they advise me that they can re-issue me a new gift card once i contact them after my return is processed. this was done 2 weeks ago. have been emailing them over and over again and they are ignoring me. Pavan and Chantelle - worst advisers, as they must have been fabricating information. the company is the worst i have dealt with. they simply do not know how to run an online channel - very incompetent and hide away when emailing them. its shocking customer service - i expected more from them. i will never be shopping at topman or the ARCADIA brands again (Burton, Topshop, Miss Selfridges, Dorothy Perkins) as there are perfectly better quality and cheaper alternatives elsewhere, especially after this service i have received. i will continue to write more reviews after each week of ignoring my emails. Go to RIVER ISLAND or ZARA instead. so much better.

Decent clothing, not great customer service.

Not the worst - decent quality - quick delivery

Will never use again as long as they are going to use Hermes for their deliveries.
Hermes are Useless thieves!

My first order was a skinng jeans but very low quality.

Ordered 2 pairs of jeans for a total of around $90 CAD. Paid the price that was asked including the delivery charge. Received several emails later from some company Aramex saying they seized my order and won't give it until i pay them $40 (duties). Tried to return them but Topman doesn't accept returns. This is a "legit" scam. Topman lures the consumers with good prices then makes you pay more. Topman should properly inform their international customers of how much they will actually pay. They know tho they'll loose a lot of customers. I guess they think scamming us is better. Amazing business model.

Calling what they have as customer service would be a bad joke. They don't bother to read your email (or they just simply can't comprehend English) and give you random templated answers.

Has to be the worst customer support I have ever experienced online. Will never use them again as they don't honour their discounts and lie about stock. A COMPLETE JOKE!

Good quality clothes and shoes, bought many different items and will buy again. Courier has let them down but won't hold that against them.

Robbed by a transaction that did not go through via a glitch in store on an iPad but got charged an amount of money for a non purchase. Imagine if that did that to every client in the Oxford St store. Shocking.

Topman have gone drastically downhill.

In my student days 10 years ago,Topman was the place to go for good quality moderately priced items.

I decided to go go the Newcastle Topman yesterday for a smart top. Took 5 items to the changing room to try on.

All of them broke!

One jumper...the zipper lining was hanging off and ripped.

The other..there was holes in the collar.

The other...the sleeves were too long despite being identical to the other one I tried.

Awful quality expensive clothing. I’ve seen better quality in Primark!

Never again.

1 star is a bit much, I would give this a straight 0 if I was allowed to. Worst experience ever. If you're reading this and you're in Canada trying to purchase something online off UK Topman, let me tell you this DONT. Don't waste your time and money. I ended up spending over $100 Canadian for an £30 item. First of all I didn't know they were going to charge me $30 more for custom because they clearly don't provide this information till a few days later when you receive an email that you should pay a certain amount to have your item delivered by another company called Aramex. I had no problem with that because I thought maybe I should have done my research first. But what made me mad is that on the day my parcel was supposed to be delivered, I was home the whole day waiting only to find a slip on my door that says I wasn't available at the time of delivery so I have to go to this address at 6pm to collect my stuff. The person who was delivering it didn't bother to ring the bell or knock, they then went somewhere else which is a 45 mins away drive from where I live to drop it off so I can go there and collect the parcel myself. So I get to this address around 6pm, it's a convenient store and my parcel isn't even there yet. So now the only option I had was to go home and come back the next day, there was a snow storm it's windy and difficulty to drive. Don't make the same mistake I made, if you want something from Topman go in person if you're in Toronto go to Yorkdale. I paid twice almost 3 times the price of the actual item which is what I was trying to avoid since I have been saving up the money

What a awful experience I have had with Topman this week, both in regards to the store (Durham Silver Street) and the 'customer care' service.

Popped into the store on Thursday to buy a suit, shirt and tie. The store opened over half a hour late to start with which was not good.

When trying the suit on they did not have my size in the pants and the gentleman serving me said they could order my size into the store. I mentioned I needed the suit for first thing Monday morning and he said it should arrive by then. It actually turned up on Friday, so went and picked them up Friday night. However when I got home and tryied them on the catch to fasten them was missing. So called the store on Saturday morning to discuss a exchange.

I spoke to the manager who stated they would need to refund the faulty iteam and reorder the exchange, which is a bit inconvaniant to start with but I thought ok. I asked the manager if they could order the replacement iteam and and I would come do the refund / exchange when they arrived to save two more trips to the store (two extra parking charges, two extra petrol charges and two more time investments) in addation to the two already made. The manager stated it was company policy not to do this and they could only order the replacement iteam when refunding the faulty one, I am sure this would be the same as ordering stock for the shop. At this point I asked for Topmans complaint number and the managers name as thought it was riddiculas to ask the customer to make two more trips to replace a faulty iteam they provided, which can happen but they seemed to be no effort to help rectify the situation. Again could understand if this was one iteam I bought or was exchanging due to a fault on my part but I spent quite a bit on a few iteams and it was a mistake on the providers part.

I then called Topman customer care to put a complaint in and after explaining the issues was repeatedly told it was store policy to not order replacement before refunding faulty item and it was the store managers discression if they wished to help any further. Tryied to explain in more detail but kept getting the repeated line its store policy and the agent was very arrogent. Asked to speak to supervisor and was told it would take up to a week for them to get back to me but I doubt any sense will come of it.

In the end I have had to reorder the replacement iteam online and return the faulty one by post, so now will definatly not have these for Monday morning which is when I needed them for.

If I ordered these iteams online I would have got free delivery and returns without the inconvineance of traveling to a store, though visiting a store would help keep them open but this is why more and more people are shopping online due to the terriable customer service experience.

Use to love jumpers, shirts and shoes from Topman but will not be shopping here ever again after this experience.

Horrible website and app. Options to cancel don’t exist and the customer service response on social media was awful. Would recommend going into a store if you really want Topman. Avoid shopping online at all costs.

I’ve been calling since january, and till now my problem has been ignored. I need to return two items at the store and I want to be refunded full price, my receipt entitles me to full refund till the 14 of february, which I tried to do it at oxford circus, and they just refused even it was unworn, if the clothe is bad quality is not my problem but clearly it is unworn, the employees at oxford circus were rude, the girl even crossed the number of one of my items on receipt and took the extra buttons from the jacket. I just want to be sure the item will be returned and I can get my refund as soon as possible. Thank you

I have been trying to buy two pairs ofTopman skinny fit jeans since Dec 2019 and it is now nearly Feb 2020. Each time I order jeans fromTopman on line or through the shop they send the wrong size or they cancel the order.I have now given up and they can stick em where the sun dont shine. Thick unintelligent bimbos in the shops and customer services that are about as much use as a chocolate fireguard!

Placed an order for next day click and collect. Received an email on the day I was due to collect saying it was delayed and wouldn't be there in time. So I never picked the item up, as per their policy they state anything not picked up will automatically be refunded in 2 weeks.

This was start of December.

Despite chasing, I have STILL not received my refund from TopMan, even though I've been promised it's on it's way etc etc.

Will never order online again.

But saddened by the quality of top man now. Not what it used to be.