The Topps Company Reviews 311

Very surprised at the bad reviews about the customer service. They were very helpful to me and my order arrived ahead of schedule

Do not order with Topps! Customer service is a joke! Wont give you a straight answer. Wont refund the money. Boy i wish I would have read reviews before I placed a order. I've called 3 times first wait was 45 mins 2nd a hour and half 3rd was 2hours and 15 mins
Then guy told me to call back in a few days. I Dont know how they stay in business!

Terrible service take your money on 2Nd Sept still waiting don’t reply emails . When do sorry but busy oh yes so have I . Send a track number no details who being posted with let’s see if it arrives or back PayPal to handle case agsin

I was a bit suspicious reading the previous comments because I didn't check this before ordering the items but I can tell all the items I ordered and payed for arrived in a week. Thank you.

DO NOT ORDER FROM TOPPS.COM. Two months order still has not arrived. They immediately charge your card, but do not ship the product. They do not respond to email inquiries and you cannot get through on customer service. Your only option is to notify your credit card company to dispute the charges. Good luck!

The customer service is virtually nonexistent. This would not be a problem if the fulfillment center actually bothered to ship what you ordered. I received what was supposed to be a replacement for an order where I was supposed to receive two Mariano Rivera cards but instead received one Rivera and one Ricky Henderson. I returned the Ricky Henderson, and then had to call again before Topps would send the missing Mariano Rivera. EXCEPT the replacement itself was incorrect! Bob Gibson is NOT Mariano Rivera!

Today I called and spent a full hour on hold before being disconnected; then a second full hour before being disconnected again.

Order from Topps at your peril, because if they get it wrong you will spend hours trying to get their attention to get it right.

Absolutely appalling service, my 7 year old spend his pocket money on a tin of 101 football cards and three weeks later still nothing arrived. I emailed customer service several times who eventually responded apologising and said they would provide a refund and as compensation they would send a couple of packs of football cards complimentary...months later we are still waiting, they also did not refund the postage costs even though it was no fault of ours that the tin never arrived. Really shocking service. AVOID as they will only leave your little ones disappointed.

BUYER BEWARE: they charge you, they don’t send the product, then erase the order confirmation from your account, then they won’t give you a refund. Customer service is non-existent. I have all the evidence to prove it, do yourselves a favor and don’t buy anything from them until they get it together…

My wife purchased some 'print me cards' and a 'mega tin' from Topps late March 2020. The 'print me cards' eventually arrived after a few weeks but as of today, 3rd June 2020 we are still awaiting delivery of the 'mega tin' and after weeks and weeks of chasing received an email from Topps saying the item is no longer available.

Terrible service, they wont even refund all of the postal cost that we paid! For context, this is an item that cost £10 and they wont even provide an alternative.

My 7 year old son who has been patiently waiting more than 2 months for the tin is disappointed to say the least....

Despite weeks and weeks of emails to Topps chasing, they only 'launched an investigation' on 21st May - 6 weeks after we first reported that the item had not arrived. This is a £10 tin of cards - why investigate?! - just send a replacement!!!

Do not order from Topps, they are clearly not fulfilling customer orders, customer service is appalling and they leave children disappointed.

Topps, feel free to contact me to resolve the issues raised.

Ordered products on the 24th of April and the 30th of april 2020, the 24th of april order said 3 to 5 days, im still waiting for them to this day, they took my £21.99 and have sent me nothing, just started a retail dispute the other day about this, used this company for years an never been as bad as they are now, as far as this incident goes, when i try to call it cuts me off, ive emailed every day since the end of april, an i had a reply on the 7th of may saying it will be with me shortly, still waiting for it, shocking company, shocking customer service, my advice is avoid these like the plague, i will going forward, i now get what i can off topps espana, an recieve stuff withing 2 to 5 days of ordering. Topps uk hang your heads in shame. Embarrassing.

I order a custom card pre Christmas that came very quickly and I was very happy but there was meant to be another card delivered as part of a special promotion. This didn't arrive, I chased for an update and then chased again without any response. It is now March and the promotion is still live on the website but still no one has responded to me. Very poor service indeed.

great service as always from the guys in milton keynes

used a month ago + and still waiting for my item to be even sent out from the factory. have tried contact but no one ever responded. first time using this service and can say i wont be using it again!