Topps Tiles Reviews 

Great customer service by Tom this morning. Bought some lovely tiles for my bathroom and cloakroom.

June 2026 - there is a wide range of choice and Frances in Sittingbourne was extremely pleasant and helpful. I ordered tiles online and they were ready for collection very quickly

Friendly, professional, and great advice from Chris and Jack at Coventry (Tile Hill) branch! Highly recommended!! Thank you 🙏

Highly recommend the Brentford branch of Topps Tiles. I've been back & forth a few times while renovating and really appreciate the advice and support from Hamze and Ahmed.
They know their stuff, offer options and call when orders come so that you know when to call back in. Thank you!

I used the Bournemouth branch and was helped by Hannah who was amazing. I was unsure about tiles and she was friendly, approachable and knew a lot about the products and their services. Thanks Hannah!
Jackie B

Returning unwanted tiles has been a genuinely disappointing experience.

When I tried to return unwanted tiles, I was misinformed by Topps customer services. Now I am stuck with around £50 worth of unwanted tiles that they could easily re-sell, but refuse to accept back.

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Update on 02/08/2026

@ToppsTiles - Thank you for your reply.
I fully appreciate your comment about there being a batch number difference after a certain period. However, when I took one sample of my leftover tiles into my local store, it looked completely identical to the one on display. Therefore, you could easily sell these tiles. It's just a shame that we are wasting them instead.

When entering the store Dan greeted us and asked if he could assist us, he was very friendly and suggested a few various tiles and left us to browse without any pressure.
When we were ready to select the tiles he brought samples so we could compare and choose. With the quality on offer.
Well worth a visit

Shawna at Kingston Park Topps Tiles was exceptional. She contacted eight different stores to gather discontinued tiles from each location which was over and above expectation. Highly recommend

We have recently visited the Hillsborough store and was guided through the range by Ellie. What a fabulous person who represents the company so well. Her product and technical knowledge was so impressive, skilfully steering us through the range of tiles, discussing our needs. She was truly excellent. Please pass on our thanks
Nigel and Jenny

Excellent service from Paul at Topps Tiles Cheadle, helpful advice, made a return and new order very simple and painless. Paul had our tiles and trim out ready for collection, and even helped load our boxes of tiles into our car. Great customer service.

Paul was extremely helpful and patient with us faffing around changing our minds. He made sure we had colour match and organised refund of our samples. He was also open 5 minutes early on a Sunday 😊

We purchased tiles for our kitchen and bathroom from Topps Tiles in Braintree. The staff were incredibly helpful and Sean was great at assisting us with matching wall and floor colours.
We would highly recommend visiting and using this store for your wall and floor tile choice and range of styles.
Customer service was second to none and the staff were very knowledgable.

I’ve been having an issue with logging into my Topps trade app so contacted customer services , I would like to say that Jordan persevered with solving my issue and sorted the problem , his communication and the speed of it was excellent , he’s a credit to the company .

Ryan at Enderby show room couldn’t have been more helpful on the various times we visited the store with a young family in tow. Great asset to the team and secured a sale on both our bathrooms

Dreadful experience with online purchase of paving slabs . Set aside a day at home and waiting for delivery . Half of the order delivered and so I chased Topps Tiles for the other half. Phone lines do not work so had to go onto the chat. Eventually several days later they informed me that they would be delivered on Wednesday. I worked at home again and waited ……and waited. Then I was informed that the delivery was on its way and would be delivered by 6pm . I cancelled my evening plans and continued waiting . Nothing . This morning a bad tempered delivery driver turned up and my wife had to return from the train station to meet him . He dropped the pallet with part of it obstructing the public pavement . He left in a huff after a polite request to move the pallet further onto the driveway. Customer service claim everything was fine . Poor customer service , appalling delivery process and I suspect no offer of compensation or even a meaningful apology. I won’t use Topps Tiles again . Disgraceful failure !

We purchased tiles to cover 100m2 we chose the Kanzi natural tile which looks lovely but as our tiler began the job he realised that more and more of the tiles were damaged. We have even had one tile crack since being laid. We reported this to customer services and were told that we should have opened and inspected all 492 tiles we had delivered before we arranged for the tiler to start the works! We suspect that the first pallet was damaged in the warehouse as we've had numerous damaged tiles. Either the tiles are difficult to cut and damage easily or more likely they were fragile where they'd been damaged before delivery bearing in mind they're porcelain and should be pretty tough.

We also had the adhesive delivered which was hard and we had to take the bags back to the Reading branch and get a new lot, which cost us time and money. I would say that although the staff in Reading were initially really helpful, since the ongoing issues we've had, they have gone quiet and customer services keep referring me to their ridiculous policy that all tiles must be checked on delivery. I have now invited them to come and check the rest of the tiles themselves while we search for another tiler that wants to take on the challenge. Bearing in mind we've spent over £4k with this company, the customer service aftercare is shocking! We await site visit which cannot be done until after 8th June due to staff shortages. The nightmare continues!

There is no reason to have a terrible customer service in 2026. Unreachable! Ordered 90 boxes of tiles and trims. The trims have not been delivered and there is no one replying to my emails, telephone number sent in email correspondence doesn't work.

Having ordered the outdoor tiles 3 weeks ago, being given a delivery date for today (Friday) and checking delivery wasn’t delayed on Wednesday to confirm all was going to schedule I am very annoyed. Then receiving an email yesterday at 7pm that my delivery would be delivered today however I have found out through checking with courier that they (the courier) didn’t receive enough notice for tiles to be delivered till Monday. When trying to contacts Topps Tiles the frustration is the phone number on the email does not work and when called says it has changed. When trying the new number it says it can’t receive calls and just cuts you off. Hence I contact my local branch on Great Western Rd, Glasgow who were extremely helpful but was unable to resolve the matter. In any case i tried the online chat and asked if someone could call us regarding this and the was advised it was delayed till Monday and speaking to someone would not change this which really annoyed me. Given the lack of empathy and inability to speak with someone I have cancelled the order. I do not want to deal with online chats when an issue arises and I want to speak to a person over the phone especially when you provide this via the email.

Amazing Company such helpful staff and can’t do enough for you. Great prices and staff at Stanley Green, Cheadle, Cheshire are the best! Sean and staff its a thumbs up. Thank you.

I ordered a box of tiles and asked the price for it and was told £18.16 then Imy tiler went in and he didn't think it was enough and had to order another box and the manager Rebecca sent an invoice for £56
I called back and was angry because I was overcharged and she had a go at me for being angry good god and said the £18.16 is per meter
What a joke I asked for the price for the box!!!! Absolutely ridiculous not a clue