Topps Tiles Reviews 

6,796
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 606 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming atmosphere and smooth service. Customers frequently praise the staff for being extremely helpful, professional, and knowledgeable, making every store visit exceptionally pleasant. Consumers deeply appreciate the expert guidance provided when choosing appropriate materials, calculating quantities, and planning their home improvement projects. However, some customers also noted issues regarding damaged items, incorrect color specifications, or missing parts in their deliveries. A few reviewers experienced frustrating logistics delays and felt that customer support responses regarding these specific problems were unhelpful. People mentioned that product quality did not always meet their expectations compared to previous purchases.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, product knowledge, and... See more

Product

Users describe ambiguous interactions with product, as many reviewers frequently praise the fantastic... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff who provided... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are consistently... See more

Order

People report ambiguous experiences with order, as customers frequently praise staff for helpful assistance,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I live in Orkney, so my order of tiles had a bit of a journey which included 2 trips by boat. It took a while and cost extra but not a single tile was broken. My only slight complaint is that the... See more

Company replied

Rated 5 out of 5 stars

Jack the member of staff that served us remembered our visit the week previously. He was polite, helpful and professional. He knew his stuff and worked out how much tile adhesive we would need plus gr... See more

Company replied

Rated 5 out of 5 stars

Went into the Newark store at the weekend and was greeted by lovely staff members especially Ben. He gave lots of good advice and helped make choosing our tiles so much easier, going above and beyond... See more

Rated 5 out of 5 stars

Visited the Bilston store today, the first time we have used Topps. We were served by Amy who was amazingly helpful. Helped us work out how many acoustic panels we needed, as well as helping... See more

Company replied


Company details

  1. Tile Shop
  2. Bathroom Renovator
  3. Flooring contractor
  4. Home improvement shop
  5. Interior designer
  6. Kitchen supply shop

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,796)

609 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience in Slough

Fantastic experience in the Slough branch with Mark. He was very knowledgeable, helpful, and suggested lots of things we hadn’t even thought of. Would definitely return. Thanks Mark!

2 September 2026
Unprompted review
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Reply from Topps Tiles

Thanks for sharing this awesome review. I’m sure Mark is going to be thrilled to see his amazing service getting such a glowing acknowledgment.

Rated 5 out of 5 stars

Great customer service

I had help from a number of Topps Tiles staff members in about 5 stores as I was hunting remaindered tiles. All of the staff either in person or on the phone were extremely helpful and friendly and went out of their way to track down the tiles I needed

31 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Excellent service from the moment i…

Excellent service from the moment i entered the store in Sale Manchester....I was greeted and served with "excellent Customer Service" my purchased items were also brought to my van by the staff member.
5*

1 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Stockton

Stockton - great service

2 September 2026
Unprompted review
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Reply from Topps Tiles

Thank you for posting this fantastic review! I am sure the staff at Stockton will be thrilled you highlighted their great service.

Rated 5 out of 5 stars

Great service as always

I have shopped at Topps tiles Doncaster for over 10 years and have to say the service is amazing, Lindsay and Jamie are the absolute best, they can’t do enough for you. They are a credit to the company.

1 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Lindsay and Jamie will be delighted to learn that you have mentioned them in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Boucher Road

Boucher Road, Belfast.
Great selection of tiles not replicated everywhere else. Helpful staff ( Darragh and Aaron) and good discount.

1 September 2026
Unprompted review
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Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Darragh and Aaron will be thrilled to know you mentioned them in your review.

Rated 5 out of 5 stars

Excellent Service - Highly Recommend

Our experience with Topps Tiles on Wheatley Hall Road in Doncaster was excellent. We were putting a new bathroom in our house and we were not 100% sure on square meterage etc and they the staff were patient, kind, all really helpful especially the manager Jamie, Assistant Manager Lindsey and also the assistant Miracle who couldn't do enough to help us.
Pick up was easy, we even returned some boxes of the tiles with no fuss at all and got refunded with no issues.
Can't recommend highly enough and we will be back when we start our kitchen!

16 August 2026
Unprompted review
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Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure Jamie and Miracle will be thrilled you highlighted their excellent service. Hope to see you again soon!

Rated 5 out of 5 stars

All the stores are amazingly helpful…

All the stores are amazingly helpful and the guys at Plymouth and Bodmin are always fantastic with there help and advice couldn’t recommend more highly

1 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Topps Tiles Worcester - great experience

Topps Tiles Worcester provides really good customer service. The employees are all friendly and helpful, and changed my order for me with no issues a week after placing it. Great experience.

31 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this great review, very much appreciated.

Rated 5 out of 5 stars

Visited Topps Tiles in Plymouth on…

Visited Topps Tiles in Plymouth on numerous occasions over the summer and have been very impressed with Matt who has always gone the extra mile to make suited recommendations and care sincerely. Top bloke and incredibly knowledgable.

25 August 2026
Unprompted review
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Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Matt. We really appreciate it!

Rated 5 out of 5 stars

Went to Topps Tiles in Telford and Jake…

Went to Topps Tiles in Telford and Jake the manager couldn’t have been more helpful. I was in a hurry to get my floor down, and the tiles I really wanted weren’t in stock, so he helped a bit with the price of the more expensive tile. He gave great advice on where I needed to spend a little more, and where for my project the cheaper items would be good enough. Even helped me load 1/3 of a ton of tiles and adhesive into the van.

Couldn’t have been better service and a lovely man to boot. Thoroughly recommend.

30 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for sharing this awesome review. I’m sure Jake and the team at Telford are going to be thrilled to see their amazing service getting such a glowing acknowledgment.

Rated 5 out of 5 stars

Great store with excellent service

Great store with wonderful, knowledgeable staff. Nothing is too much trouble. After sales help is also great.

28 August 2026
Unprompted review
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Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback. We really appreciate it!

Rated 5 out of 5 stars

Great experience in at Ilford store

Great experience in store with Ali at the Ilford branch on 29th August 2026. We came in to get some tile trim and other bits for DIYing our kitchen backsplash and he gave excellent advice. We are currently doing the job and the products recommended are great. Would shop at Topps Tiles again based on my experience of staff being knowledgeable and friendly.

29 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing your positive feedback! We're thrilled to hear that Ali made a difference for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Rated 1 out of 5 stars

be careful with your orders folks

be careful with your orders folks, what you see and what you get is different stuff! and customer service basically dont care about anything you tell them, just trying to wave you away...

1 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

We are sincerely sorry you were disappointed with our order process and customer service, hopefully the matter has now been resolved. If not please reach out to us at customersupport@toppstiles.co.uk and include your order number in your message, we would be happy to investigate the issue further. Please ensure that you use “Product Review Response” as the subject line of your email.

Rated 5 out of 5 stars

Visited the Bilston store today

Visited the Bilston store today, the first time we have used Topps. We were served by Amy who was amazingly helpful.

Helped us work out how many acoustic panels we needed, as well as helping us find and match a few tiles for a small DIY project.

I mentioned about the online bank holiday 10% off offer and would it be available ordering instore and it was.

I think its really important that stores that have an online presence also ensure online deals can be obtained instore as the advice Amy gave us today we would not have got online.

We will be having our kitchen tiled next year so we will certainly be back.

30 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

A decent range of classic coloured…

A decent range of classic coloured tiles and very knowledgeable helpful staff.

29 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing your positive feedback! Your satisfaction is our priority, and we look forward to serving you again soon!

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