Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
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Review summary
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Reviews shaping this summary
I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
I don't know what people are saying but my first experience is great i receive my UC PUBG within 3 minutes of waiting. That's super fast! And trusted too since i did received the UC. Will be purchasin... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Top-Up Guarantee: Re-delivery or Refund if Not Received
If your top-up isn’t delivered within the promised timeframe, we’ll prioritize re-processing/re-delivery. If we still can’t complete it after verification, we’ll issue a refund. Contact us anytime via live chat or service@topuplive.com.
If your order is marked “Paid” but the top-up hasn’t arrived after the estimated delivery time, please double-check your account/server/denomination details and send us verification info (order number, account details, screenshots, etc.). We will prioritize re-processing/re-delivery; if we confirm we can’t complete the top-up due to system issues or supply unavailability, we’ll offer a refund or an equivalent alternative product (your choice). If wrong details prevent delivery, we’ll do our best to assist, but if the top-up has already been delivered to the details you provided, it is usually irreversible and non-refundable. For duplicate charges/payments, share payment proof and, once verified, we’ll refund the duplicate amount or provide an equivalent top-up. Some orders may require additional security/anti-fraud checks, which can affect processing time. Support typically replies within 24 hours (longer during peak times). Claim via live chat or email service@topuplive.com.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
4.0
Great
909 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very fast and trusty
4 March 2026
Reply from TOPUPlive
Hi calebchung,
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
I’ve always used TOPUPlive to recharge…
I’ve always used TOPUPlive to recharge my diamonds for bigo !! Not once in nearly four years have they ever let me down or not helped with any enquires I’ve had you guys are a very trusted way to recharge through
Thanks,
4 March 2026
Unprompted review
Reply from TOPUPlive
Thanks a lot for the awesome rating! We are so happy to know you are satisfied with your purchase at TOPUPlive. Don't forget to check our website regularly for new game top-up offers and special discounts. Thank you for choosing us, and have a wonderful day!
Reply from TOPUPlive
Dear Customer,
We are sincerely sorry to hear about your frustrating experience, and we sincerely apologize if our customer support did not meet your expectations.
Please rest assured that TOPUPlive is a legitimate and authorized platform; we absolutely do not scam our users. Regarding your refund issue, our policy is clear: if an order fails to deliver or cannot be completed, we will 100% issue a refund.
We want to fix this for you immediately. Could you please provide your Order ID or the email associated with your account? Please reach out to our senior support team directly at service@topuplive.com with the subject "Review Follow-up". We will personally investigate your case and ensure you get a fair resolution.
Thank you for your patience, and we look forward to making things right.
Best regards,
TOPUPlive Customer Support Team
Very quick and easy to use
Very quick and easy to use. Absolutely no complaints.
19 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
fastest respond
1 March 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reliable and good service
I have used it myself and it is a really pleasant experience. They give you regular discounts over what they already offer. And when I used it the items were delivered quickly to my account without any trouble, 5/5 will 100% use again.
28 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
never had any problems with my purchases
27 September 2025
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Automatic refund? A scam or a glitch?
Okay, I used this website a lot back then. I wanted to purchase something. But when I bought it, it IMMEDIATLY got refunded, even though I did NOT ask for one. I don't know why or how this could've happened. I contacted customer service. And I asked them to cancel the refund. But they kept saying "Your order has been successfully refunded" but that's not what I wanted! I don't know if this has happened to anyone else. So, just be careful guys.
25 February 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry for the confusion and inconvenience. If your order was immediately refunded even though you didn’t request it, we understand why that felt alarming.
In most cases, an instant refund is triggered automatically when the payment is not fully confirmed by the payment channel or is reversed by the provider’s risk controls (e.g., authorization/3DS issue, bank decline after authorization, security checks, region/IP/device changes). In those situations, the order cannot be completed, and the refund cannot simply be “canceled” from our side—because the funds are already being returned through the payment provider.
That said, we should have explained this clearly and helped you with the next step. Please contact us via Live Chat or email service@topuplive.com with:
Your order number
Payment method and date/time of the purchase
Any refund/transaction reference ID and screenshots (if available)
We’ll check the exact reason for the automatic refund and advise the safest way to successfully place your order (e.g., correct verification flow or an alternative payment method/channel). Sorry again for the experience, and thank you for warning others—your feedback helps us improve.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Hi, we’re sorry for the inconvenience caused. Regarding your redeem code issue, we’ll be happy to help, but we’ll need a bit more information to locate and verify the order.
Please contact us via TOPUPLive Chat or email us at service@topuplive.com with:
Your order number (or the email used for the purchase)
A screenshot of the error message (e.g., invalid / already used / region-server mismatch)
The game name + server/region you selected
In the meantime, please make sure the account/server/region matches your order details and paste the code directly to avoid extra spaces.
Once confirmed, we will arrange a replacement / reissue / refund as appropriate. Thank you for your feedback and we hope to resolve this for you as quickly as possible.
IT WORKS :)I BOUGHT SOME BONDS IN AB…
IT WORKS :)I BOUGHT SOME BONDS IN AB THEY GAVE ME EXTRAAAAAAAAA:):):)I’M A KID BTW:):):)
23 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
I used to buy from you regularly
I used to buy from you regularly, but because my account was frozen the last two times I shipped and I received a "shipped" message but the money did not reach my account, I will not deal with you again.
23 February 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re truly sorry to hear about your experience. If your account was frozen after the last two top-ups and your orders showed “shipped” but the funds didn’t reach your account, that’s not the service we aim to provide.
Please note that “shipped” on our side means the top-up/code has been processed/dispatched. In some cases, the game platform may delay delivery or restrict an account due to risk controls or account limitations (e.g., server/region mismatch, VPN/device changes, unusual activity, or account verification requirements), which can result in a “shipped” status but no balance received.
We’d like to investigate and resolve this properly. Please contact us via Live Chat or email service@topuplive.com with:
Your last two order numbers (or the email used for purchase)
Game name + server/region
Screenshot showing the “shipped” status
Any in-game message/screenshot about the freeze/restriction
After verification, we will provide the best solution for your case—replacement/reissue, or a refund where applicable. Sorry again for the inconvenience, and thank you for your previous support.
This is honestly a scam
This is honestly a scam. I provided everything they asked for and did not receive the pack I requested. I’ve been trying to get in contact with them and have yet to be refunded or responded to.
20 February 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re very sorry to hear this and we understand how frustrating it is. We take “scam” claims seriously. If you provided the requested information and still didn’t receive your pack, that’s not the experience we want for any customer.
Please allow us to urgently check your case. Contact us via Live Chat or email service@topuplive.com and include:
Your order number
The game name + server/region
Any screenshots of our requests and your replies (if available)
If you already contacted us, please also share the email address you used and the approximate time you reached out so we can locate your ticket. Once verified, we will arrange the appropriate solution as soon as possible—delivery, replacement, or refund (based on the verification result).
Again, we apologize for the inconvenience and will prioritize your case.
Very stupid system u have to select the…
Very stupid system u have to select the package 1st and give them ur password to credit ur account and they keep chatting via their website and if they buy any thing wronge they dont refund you as what happend with me
20 November 2025
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry to hear about your experience. We understand your concern, but we want to clarify: TOPUPlive will never ask for your game password. If anyone requested your password, please do not share it and contact us immediately—this may indicate phishing or an impersonation attempt.
For most products, customers only need to select the correct package/server/region and provide the required account/ID details for delivery (no password). If the wrong package was purchased, whether a refund is possible depends on the product status (e.g., whether it has already been processed/redeemed) and the supplier/game platform rules—but we will always review the case fairly.
Please email service@topuplive.com with:
Order number
Game name + server/region
The package you selected vs. the package you wanted
Screenshots of the chat/instructions you received
We will investigate urgently and advise the best resolution (correction/replacement or refund if eligible). Sorry again for the inconvenience.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
so good and fast
18 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Purchase never received
Not trustworthy they took my money and never received anything back,and to my order status saying that my 100 € will be refunded in 7 days. Scam... Also if anyone wants to see i have screenshots on proofs
17 February 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry for the experience and we understand why you’re upset. We take “scam” claims very seriously. If your order status shows “€100 will be refunded in 7 days”, it usually means the payment has been marked for reversal/refund, and the actual time to receive the funds depends on your bank/card provider’s processing timeline.
To urgently verify and speed up the resolution, please email service@topuplive.com with:
Your order number
The payment method used and date/time of the charge
Your screenshots (order status + payment proof)
Any transaction/reference ID (if available)
Once we confirm the payment/refund status, we will update you with clear details and assist until the refund is completed.
Awesome service
Awesome service! Buying Arena Breakout bonds was super smooth, and their chat support was really helpful. Highly recommend!
16 January 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Nice…………..
17 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
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