Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
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I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
I don't know what people are saying but my first experience is great i receive my UC PUBG within 3 minutes of waiting. That's super fast! And trusted too since i did received the UC. Will be purchasin... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Top-Up Guarantee: Re-delivery or Refund if Not Received
If your top-up isn’t delivered within the promised timeframe, we’ll prioritize re-processing/re-delivery. If we still can’t complete it after verification, we’ll issue a refund. Contact us anytime via live chat or service@topuplive.com.
If your order is marked “Paid” but the top-up hasn’t arrived after the estimated delivery time, please double-check your account/server/denomination details and send us verification info (order number, account details, screenshots, etc.). We will prioritize re-processing/re-delivery; if we confirm we can’t complete the top-up due to system issues or supply unavailability, we’ll offer a refund or an equivalent alternative product (your choice). If wrong details prevent delivery, we’ll do our best to assist, but if the top-up has already been delivered to the details you provided, it is usually irreversible and non-refundable. For duplicate charges/payments, share payment proof and, once verified, we’ll refund the duplicate amount or provide an equivalent top-up. Some orders may require additional security/anti-fraud checks, which can affect processing time. Support typically replies within 24 hours (longer during peak times). Claim via live chat or email service@topuplive.com.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
3.9
Great
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Awesome service
Awesome service! Buying Arena Breakout bonds was super smooth, and their chat support was really helpful. Highly recommend!
16 January 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Nice…………..
17 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
They scam me 14$ when I try to buy…
They scam me 14$ when I try to buy bloodstrike Gold, guys don't use this website, they are scammers. I swear to God they are scammers, they wait till you order a big amount and say we didn't receive the payment. Run run run its scam
15 February 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry to hear this and we understand why you’re upset. We take accusations of “scam” very seriously. If your $14 Blood Strike Gold order shows “payment not received,” it usually means the payment was not successfully confirmed by the payment provider (authorization failed, pending/canceled, risk control, or a mismatch in the transaction status). In many cases, the funds are automatically reversed by the bank/payment method, but the timing can vary.
We want to investigate your case immediately. Please contact us via Live Chat or email service@topuplive.com with:
Your order number
A payment screenshot/receipt showing the charge
The transaction/reference ID (if available)
The date/time and payment method used
Once verified, we will either complete delivery or confirm/arrange a refund as appropriate. We’re here to resolve this—please reach out so we can check it properly.
good and fast service and the customer…
good and fast service and the customer service do his job perfectly
15 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Tú dijiste: Bad Customer Service Experience
I’ve purchased from this site a couple of times, and their prices are generally reasonable compared to other platforms like Midasbuy and SEAGM. However, my last three transactions were automatically refunded without any clear explanation.
When I contacted customer support to ask for the reason and how to resolve the issue, the representative didn’t seem interested in understanding the problem. Instead, I was told to contact Age of Empires Mobile directly. I explained that I don’t experience this issue when purchasing from other competitors, and the response I received was simply, “Then buy from them.” After that, I was banned from contacting customer service.
While the prices may be slightly lower than other websites, the poor customer service and lack of support make it not worth the risk. I would not recommend purchasing from this platform.
12 February 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re truly sorry for your experience—especially the repeated auto‑refunds, the way the conversation was handled, and the ban from contacting support. That’s not the standard we expect from our team, and we understand why you lost trust.
Auto‑refunds are usually triggered when a payment is not fully confirmed or is reversed by the payment channel/game delivery checks (e.g., risk controls, authorization/3DS, region/server mismatch, abnormal transaction flags). However, regardless of the cause, it’s our responsibility to explain clearly and help you resolve it—not dismiss you or push you elsewhere.
Please give us one chance to investigate properly. Email service@topuplive.com with:
Your last 3 order numbers (the refunded ones)
The payment method used and purchase dates/times
Game name + server/region (Age of Empires Mobile)
Any screenshots showing the refund status or error message
We will escalate this to our payments/support lead to identify the root cause, advise a safe solution (alternative channel/verification steps), and also review the support interaction and the ban. If you were wrongly blocked, we will restore your access.
Thank you for the feedback—we’re sorry again for the inconvenience and the way you were treated.
The best customer services ever…
The best customer services ever responds really fast and polite
11 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
This website is trustworthy it offers…
This website is trustworthy it offers affordable prices and also you can request a refund if you made a mistake excellent website
11 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Well we had some issue which is auto…
Well we had some issue which is auto refunded of the system but the money came back and they rly helped me in the chat system and yes it works so well 100% legit and shipment is way too fast love it
10 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Good speed but sometimes they are not…
Good speed but sometimes they are not as you wish but i still thank them for their prices
8 February 2026
Unprompted review
Reply from TOPUPlive
Thanks for your feedback! We’re glad you’re happy with the delivery speed and our prices.
We’re sorry that sometimes the result isn’t exactly what you expected. Please share your order number and what didn’t match your request, and we’ll check it right away and do our best to improve and assist you.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Great Discounts and Helpful Support, but Delivery Could Be Faster
I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to assist whenever an issue comes up, which gives extra confidence when using the service.
However, the delivery time is not as fast as advertised. Receiving the in-game pack usually takes around 30 minutes, so there is some room for improvement in that area. The payment verification process can also feel a bit bureaucratic, but it seems to be in place for security reasons.
Overall, it’s a reliable service with great prices and supportive customer service — just don’t expect instant delivery
7 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
the best site for purchase item in the…
the best site for purchase item in the only game
4 February 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reliable and best deals!
I have looked around for a reliable, fast, and cheap deals and could not find any better than Topuplive to service my top up recharge. I will always rely on Topuplive to recharge.
15 January 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
It is very useful come to join us on…
It is very useful come to join us on our app
3 February 2026
Unprompted review
Fake one or 2 purchase will go
Fake one or 2 purchase will go
Thru to make you believe then they will steal you if u dont trust me
Then go try out kiss
2 February 2026
Unprompted review
Reply from TOPUPlive
Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users.
To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank.
Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling.
We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly.
—TOPUPlive Customer Support & Risk Control Team
The best and easy.
31 January 2026
Unprompted review
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