Totesluxeuk Reviews 

306
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more

Rated 5 out of 5 stars

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more

Rated 5 out of 5 stars

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more

Rated 5 out of 5 stars

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more


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4.0

Great

TrustScore 4 out of 5

306 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(306)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased in my experience…

I was very pleased in my experience with totesluxeuk, every bit of it starting from the discount code I had up to the day I received my bag. The packaging of the order was very elegant, the quality of the bag makes you feel that it was made with love and very detailed oriented . I strongly recommend trying totesluxeuk

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a bag and didn’t get any…

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cancelled my order and gave me a refund without even an apology until I emailed with a complaint . Save your money . Better off buying small niche designers whose customer service matches their products and branding .

7 March 2025
Unprompted review
Totesluxeuk logo

Reply from Totesluxeuk

Hi Salma,

Thank you for your feedback, and I’m sorry to hear about your experience. We strive to respond to all inquiries promptly and provide clear shipping information, which is also available on our website to help set expectations.

As per your request that a full refund was processed within 24 hours, we had to cancel the order in order to do so swiftly. We always aim to honor customer requests and regret that the outcome did not meet your expectations.

We truly value your input, as it helps us continuously improve our service.

Best regards,
Totes Luxe

Rated 5 out of 5 stars

I ordered my bag on Saturday and…

I ordered my bag on Saturday and received it this Thursday, very swift delivery which is great. I have bought for a family member so not an expert on bags but the quality looks great for my untrained eye.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

First order, very pleased

I ordered the Chloe bag and I am very pleased with it. The quality of the bag is amazing. The only thing to mention is that it takes quite a while for the bag to arrive, but this is stated on the website. Once the bag arrived, I realised it is definitely worth the wait! Really happy with my purchase and can’t wait to purchase my next bag now!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

I bought the Chloe bag from tote luxe…

I bought the Chloe bag from tote luxe and didn’t expect it to be this beautiful 😍 I love the details of the bag it has two straps and a key! The fabric is very unique and the leather is amazing it’s super quality I reallly recommend everyone to try there bags because I know that if you want a bag like this with this price you would expect quality and this is super😍😍 I recommend it to my friends and everyone who stoped me and asked me about it. The delivery took exactly 1 week the packaging was amazing and cute. Would definitely do some more purchases thank you toteluxe❤️❤️

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the Giselle bag in burgundy

Ordered the Giselle bag in burgundy. I have a few bags from Totes Luxe from before they introduced the leather. So much of an improvement to the bags. And also the packaging as well. Had an issue with the tracking updating but the team were on hand to answer any questions and helped to sort it out. If anyone is unsure of whether to buy I would say go for it. You won’t be disappointed and the team are there to help with any delivery issues.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Top Quality

The quality of these bags is amazing. I bought one in grey and loved it so much that I bought the same style in burgundy.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had 3 bags from Totes Luxe Uk now…

I’ve had 3 bags from Totes Luxe Uk now and they are absolutely amazing quality faultless actually… One of the bags I got my sister as a present and is identical to the Hermes Kelly down to every detail but for a fraction of the cost. I am about to buy the same one for myself in grey. I always get a comment on how lovely the bags are if I wear the 2 I got myself. Highly recommend this company and the products are even better than what you see in the photos which is very rare to find these days. Great value for money!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

I ABSOLUTELY LOVE THIS BRAND

I ABSOLUTELY LOVE THIS BRAND! It's my second time buying from them and the quality and durability of the bags are amazing, i'm obsessed! Their bags are luxurious and I get so many compliments on my go-to 'London' bag. It can be worn both dressed down or fancy and perfect for any occasion 💗

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Brought a bag for my sister as a gift…

Brought a bag for my sister as a gift for her birthday. It arrived within a good timeframe and looked exactly like the photos on the website. My sister loves it and I will also be purchasing one for myself as well as my younger sister too.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

amazing

i ordered from totes luxe on a whim because i wanted a bag similar to the hermes kelly, but those are a little out of my price range 😂 honestly wasn’t sure what i was expecting as i wasn’t familiar with this brand but i'm absolutely blown away by the quality! I’ve been comparing the bag i received with images of the kelly online and i genuinely cannot tell the difference except it not having a hermes logo. the stitching is flawless, the leather is good quality as is the hardware - i feel like i’ve got an absolute steal with the price compared to the legitimate hermes bags. if you want a touch of luxury without the £££ price tag definitely doesn’t hesitate ordering from here.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

London Mini Ash bag

The London Mini Ash bag is simply beautiful! The color is perfect and the quality is top. It goes great with every outfit. I will definitely order a few more colors because I am really happy with it. Thank you :)

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing brand and quality

Amazing brand and quality! The bags are beautiful and are luxury without the price tag! You honestly cannot tell the difference from the real hermes Kelly to the bag I bought of totes luxe UK! I have got this gift for my friend and she is going to love it! I would definitely recommend this brand and will be ordering for myself very soon!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the large Milan bag In black…

I ordered the large Milan bag In black and it is stunning. So please with the purchase and had many nice comments about the bag.
The delivery did take a while, but that’s because I ordered it in December when it was a busy period , but they kept me informed about my delivery throughout and will definitely recommend to my friends and family

23 December 2024
Unprompted review
Rated 4 out of 5 stars

A bit slow on delivery but they do respond

After some difficulty with my order being sent to Europe, it was returned to London. This was not Totes fault, it was a customs issue. It took a couple of weeks for the order to be sent on to a new address but it's arrived.

23 January 2025
Unprompted review
Totesluxeuk logo

Reply from Totesluxeuk

Hi Lara,

Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced.

We want to assure you that we’ve responded to all of your queries via email, including two emails within the last 24 hours. Your order, has already been delivered to the London address you provided. We’ve also shared the tracking details and proof of delivery via email to assist further.

Should you need any further assistance, we’re here to help and resolve any concerns you may have.

Kind regards,
Totes Luxe

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