TouchNote Reviews 4,507

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 515 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the attractive and personalized cards and postcards, often noting the excellent print results and wide selection of designs. The user experience is frequently described as easy, quick, and convenient, making it simple to create and send cards with personal photos. Many people also commend the excellent customer service, appreciating the helpfulness, responsiveness, and friendly approach of the support team. However, some customers also mentioned issues with the delivery service, experiencing delays or cards not arriving on time, which can be particularly disappointing for special occasions. While the company often offers to resend cards, some people found the persistent delivery problems frustrating.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the good quality cards and the... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and fun aspects. Many... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and reliable... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praise the quick and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm a big fan of Touchnote and often, when I've met up with friends and we've taken pictures, I will send them a postcard of our time together afterwards to say how lovely it was. So many of them will... See more

Company replied

Rated 5 out of 5 stars

Been with TouchNote for many years now and use them mainly for postcards. I know it's considered old fashioned but I remember how I liked to receive postcards over the years from my friends so continu... See more

Rated 5 out of 5 stars

We love TrustNote. It's such fun being able to send photos as postcards from our holidays, to friends and family. Funny being able to include a photo of us - or of the addressee - as the stamp! The t... See more

Company replied

Rated 5 out of 5 stars

I have used Touchnote cards and postcards for over 11 years. The postcards are great when travelling overseas as I can use a personal photo and I don't need to find a post office and buy stamps. The... See more


Company details

  1. #55 of 59 best companies in Digital printing service

Written by the company

Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy and fun to use

Easy and fun to use! And recipients of a TouchNote are always pleasantly surprised. The time from order to delivery is fairly quick.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

It hasn't grown but is still a good service

I've been using this app for 10+ years and it's good but hasn't grown with the times. It pushes a subscription now and that's annoying but there are only a few features locked behind the subscription. I've reported bugs with the app, particularly on duplicating cards and in the address book but they're still there years later even after I've gotten a new phone. Price is OK, obviously it's gone up dramatically in 10 years to more than $3 a card with subscription or $5 without, but it's not unreasonable and it's convenient to be able to send cards all over the world for the same price. Postcard quality remains good, people love getting them. I've had a recent spike of cards taking 10+ business days to arrive within the USA but in the past they have been fast. Compare with other services before trying, but I still use it. I just wish the quality and app had improved as the price tripled.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

This is an ideal way to stay in touch…

This is an ideal way to stay in touch with grandparents! I have a membership and whenever we have a great pic, I just fire it off with a quick note. All of the recipients have been thrilled. Making a postcard is fast and easy and the impact is so much bigger than just texting a copy.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The card came with a crease on it from handling by the postal service. They had no control over this but they still promptly gave me a credit and the card was still good quality.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Touch Note is a Great Company

Touch Note was a great service for me. I live in Switzerland but have family in the United States and France. I am also a new mom. Not only was I able to send thank you cards/announcements to our friends and family, I was able to do it easily on a mobile app. It could not have been easier for me. A was able to handwrite notes and upload it into the card for a nice personalized touch.

8 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Vy,

Thank you for such a lovely review. We’re so pleased TouchNote made it easier to stay connected with friends and family across different countries during such a special and busy time in your life.

It’s wonderful to hear you enjoyed adding handwritten notes for that extra personal touch too!

Best,
The TouchNote Team

Rated 5 out of 5 stars

They’re making the process super easy…

They’re making the process super easy to make an excellent card to give to someone. I appreciate the service greatly.

6 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Mia,

Thank you for the lovely feedback. We’re so pleased you’re finding the process easy and enjoying the finished cards.

We really appreciate your support and taking the time to share this.

Best,
The TouchNote Team

Rated 4 out of 5 stars

Easy to use app

Easy to use app. Personalising straight forward.

23 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Charlotte,

Thanks for your kind feedback. We’re so pleased you’ve found the app easy to use and the personalisation process straightforward.

We really appreciate you taking the time to leave a review.

Best,
The TouchNote Team

Rated 5 out of 5 stars

I love the range of cards you can use

I love the range of cards you can use, but also the multiple photo option. I love how quick it is and how much more cheaply I can send cards to friends in Channel Islands, Ireland and UK from Australia and the quality of the cards is excellent. I have recommended it successfully to lots of friends!

4 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Emma,

Thank you for the lovely feedback. We’re so pleased you’re enjoying the range of designs and multiple photo options, and that we've been able to help make sending cards internationally quick, affordable, and reliable for you.

It’s wonderful to hear you’ve recommended TouchNote to so many friends too!

Best,
The TouchNote Team

Rated 5 out of 5 stars

TouchNote is a terrific app

TouchNote is a terrific app. Particularly good to show relatives and friends you’re thinking of them. I’ve got into the habit of firing off an impromptu picture of me with my family to my elderly mother, who’s amassed quite a collection. Or a photo taken at dinner sent as a thank you to the hosts. It’s so important to get photos off your phone and onto card and paper, otherwise they get forgotten about. Tech has come a million miles but life’s still better with pictures stuck to fridges.

4 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Rufus,

Thank you for such a thoughtful review. We’re so pleased TouchNote has become part of those little moments of connection with friends and family.

We especially love your point about getting photos off phones and onto fridges - there really is something so special about having those memories physically shared and displayed.

Best,
The TouchNote Team

Rated 5 out of 5 stars

A personal touch!

I love using my own pictures as postcards to send to family and friends. It's lots of fun to send right after a vacation or visit. Either thanking them for a fun time, framing an old baby pic as bday card, or just using an encouraging quote to let them know I’m thinking of them. It’s easy to use and so personal! Also love the feature where you can use a pic for a stamp as well!! Fun, fun, fun!!!

2 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Judy,

Thank you for such a wonderful review! We’re so pleased you’re enjoying all the different ways to personalise your cards and postcards - especially with your own photos and custom stamps.

It always means so much to hear how much joy they bring to both you and the people receiving them.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Excellent customer service

The customer services team were really helpful and dealt with my issue to an excellent resolution.
They asked relevant questions in a friendly professional manner. Even double checking the information with me when I mis-spelled something.
Emails kept me up to date and always polite.
100% customer satisfaction from me. Keep up the excellent service.

2 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Sharon,

Thank you for such lovely feedback! We’re really pleased our team was able to help resolve the issue for you and that you felt well supported throughout.

It’s great to hear the communication, attention to detail, and updates all made a positive difference. We’ll be sure to share your kind words with the team.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Well done, TouchNote!

TouchNote is an easy way of keeping in touch with friends and family. It’s really easy to use, not as impersonal as text or email, more like sending a letter so the recipient has something physical to hold and even a photo to share a special occasion. I love it, well done, TouchNote!

2 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Catherine,

Thank you for such a lovely review. We’re so pleased TouchNote is helping you stay connected in a more personal and meaningful way.

We love hearing that the physical cards and shared memories make such a difference compared to digital messages alone.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Love Touchnote

Love Touchnote. Overcomes all the holiday postcard irritations and adds a delightful infivisl touch that everyone loves. We're out narrowboating and I can time personal photograph postcards to my granddaughter during her 3 week exam period with ease, knowing they'll get there. How's that for the delights of modern tech and Touchnote!

1 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Jo,

Thank you for such a lovely and detailed review. We’re so pleased you’re enjoying sending personalised postcards from your travels - and what a thoughtful way to stay connected during your granddaughter’s exams.

It’s great to hear how much joy they bring.

Best,
The TouchNote Team

Rated 5 out of 5 stars

I love TouchNote

I love TouchNote, a lovely way to surprise family and friends when thinking of them 🥰

30 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Maxine,

Thanks for the lovely feedback. We’re so pleased you’re using TouchNote to surprise family and friends - those little moments really mean a lot.

We really appreciate you taking the time to share this.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Fun product

Fun product. Creative way to send postcards/cards to friends day and family.

29 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi there,

Thanks for the lovely feedback. We’re so pleased you’re enjoying the creative side of sending postcards and cards to friends and family.

We really appreciate you taking the time to share this.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Card quality is amazing…

Card quality is amazing and the card came in good shape in the post, it was delivered on time as well. Shipping options are good as well, cheap and quick. They provide a wide range of designs and events to pick from along with the freedom to customize your own card.

11/10 this is my go-to card company when I need to send someone a card.

28 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Maxene,

Thank you for such an amazing review. We’re so pleased you’re happy with the card quality, delivery, and range of designs - and that you enjoy being able to personalise your own cards.

It’s great to hear we’ve become your go-to for sending cards.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Fabulous customer service

I had a problem with my subscription and Mercy sorted it out in double quick time, with really nice emails, too.
I have always loved TouchNote but just don’t use it enough to justify it since it became a subscription service. I do recommend it, though.
You marks for customer service!

27 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi there,

Thank you for the lovely feedback. We’re so pleased Mercy could sort things out quickly for you and that you felt well looked after.

We also appreciate your honest comments around the subscription, and we’re really grateful for your recommendation.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Highly recommended

It’s a great service with a large choice of cards and postcards to send with options to send other goodies as well. Sometimes the service is let down by Royal Mail failing to deliver but TouchNote resent my lost card.
Would recommend.

25 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Lynn,

Thanks for your feedback. We’re so pleased you’re enjoying the range of cards and extras available.

We’re sorry to hear delivery didn’t go smoothly on that occasion, but glad we could get a replacement sorted for you.

We really appreciate the recommendation.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Simple to use

I have used TouchNote for several years. Easy way to send a special photo. I can make simple birthday postcards. This most recent postcard was for my nephew.

22 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Donna,

Thank you for your continued support. We’re so pleased you find TouchNote a simple way to send special photo cards.

It’s lovely to hear about the postcard for your nephew too.

Best,
The TouchNote Team

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