Did the underground domus guided tour near trevi fountain. Our guide Andrea was everything a guide should be friendly, informative and very knocknowledgeable. The experience was great and definitely w... See more
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We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend... See more
Company replied
Wow just met one the kindest supportive and professional Italian girl in touristisation Roberta!!!!! We took the incorrect tour to the Catacombs and missed our correct tour to Colleseaum!!! Roberta so... See more
Company replied
Il tour e’ stato fantastico. L’autista Alessandro è un amatore entusiasta della sua città e la sua dedizione è trasmessa nel tour, molto personalizzato e interessante. Le catacombe di Santa Domitill... See more
Company replied
Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID - Rip off and rude
AVOID Upon arrival at the Go City office in Rome, I was informed that my pass had been cancelled. Despite presenting evidence of my purchase and successfully taking the first tour to the Vatican on September 27, the second tour for the Colosseum on September 28 remained cancelled. When I reached out for clarification, I was told that an inadvertent double booking resulted in the cancellation of both tours.
Since then, I have contacted Go City multiple times, including immediately after the incident, to request a refund for half of the ticket price. Additionally, I have requested that Tourstation, the provider, coordinate with Go City for the refund. Unfortunately, I have been continuously redirected by the customer service team, who repeatedly ask me to wait 24-48 hours to contact someone else. After 7 days of asking for help to get my money back they sent me a long email detailing everything I alleged to have done wrong and have offered nothing in return for cancelling the tour. I am persuing legal actions now.
28 September 2025
Unprompted review
Avoid - wasted money
I would avoid use of this company.
We had booked tickets to see the Vatican museums and Sistine Chapel through their site. We were asked to arrive 15 minutes before our ticket time. We did this and then spent 15 minutes in a queue before being told we would have to wait another 45 minutes as they were behind schedule.
We waited that 45 minutes plus another 10 only to then be taken over to the main queue for the museum and added to it.
In total we were standing in a queue for 1 hour 15 minutes after buying tickets that were meant to help us ‘skip the line’. We paid a significant amount of money on top of the ticket price for this ‘service’.
22 September 2025
Unprompted review
Reply from Touristation
Dear Customer ,
Thank you for sharing your opinion with us. We are truly sorry to learn that your experience did not meet your expectations. At Touristation, customer satisfaction is our top priority, and we deeply value all feedback, as every review is considered an opportunity to improve our services.
We would like to get in touch with you in order to undestand facts, please contact us at info@touristation.it.
We hope to have the chance to provide you with a better experience in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
It was amazing!!!
12 September 2025
Unprompted review
Reply from Touristation
Dear Customer ,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Exceptional Service and a Warm Welcome in Rome
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable — she was exceptionally kind in offering guidance and explaining everything clearly. Her warm and welcoming attitude also made a big difference during our walk to the Forum
23 July 2025
Unprompted review
Reply from Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Marcella was incredible and helped us…
Marcella was incredible and helped us with everything!
24 July 2025
Unprompted review
Reply from Touristation
Dear Kim,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Marcella was very supportive n kind
Marcella was very supportive n kind, she guided us very nicely. It was great experience with her. She was also amicable👍🏻👍🏻❤️❤️
24 July 2025
Unprompted review
Reply from Touristation
Dear Rani,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Very detailed and perfect explanation
Martella and her explanation was very good
24 July 2025
Unprompted review
Reply from Touristation
Dear Jayveer,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Customer ,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Filomena is a great guide!
Filomena is a great guide!
She is professional and answered all my questions in the best way possible
19 July 2025
Unprompted review
Reply from Touristation
Dear John,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Amazing experience
Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different part of Rome!
14 July 2025
Unprompted review
Reply from Touristation
Dear Daniela,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Alessandro Our bus driver ist a very…
Alessandro Our bus driver ist a very authentic Person and you can Feel his passion for What he do really he made my rome trip more lovely. Grazie fratello
9 July 2025
Unprompted review
Reply from Touristation
Dear Volkan,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Great tour - catacombe
Great tourguide on the bus with Lots of passion for his job! Catacombe also a must see
9 July 2025
Unprompted review
Reply from Touristation
Dear Karen,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and your feedback is invaluable in helping us continuously improve our services.
We truly appreciate your input and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Review Tour
The busdriver is really fun, and knows how to explain well and make it fun at the same time! His English is also really good, which makes it easy to understand him.
9 July 2025
Unprompted review
Reply from Touristation
Dear Maitè,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, as every review helps us grow and improve.
Your comments inspire us to keep enhancing our services and to ensure that each experience with Touristation is as enjoyable and seamless as possible.
We’re grateful for your support and look forward to welcoming you again in the future.
Warm regards,
Touristation Customer Service
Thank you Alessandro!
Alessandro was fantastic and so passionate about his city. Highly recommended!
6 July 2025
Unprompted review
Reply from Touristation
Dear Bill,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Great staff
Our driver to the catacombs was amazing. Stopped to tell us about places on the way and to let us take photos. Thank you
6 July 2025
Unprompted review
Reply from Touristation
Dear Stephanie,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Bus driver was so chill and so nice
Bus driver was so chill and so nice. You can tell he loved his home and city. He taught us a lot and not just the tourist spots. Has good taste in music and very cheerful :D
6 July 2025
Unprompted review
Reply from Touristation
Dear Customer,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
We had a fantastic trip to the catacombs
We had a fantastic trip to the catacombs. The bus driver who took us out there was exceptional — super friendly, engaging, and helpful. He pointed out a number of interesting sights along the way, and it is easy to see the love that he has for his city. The catacombs themselves were an impressive sight, and well worth the trip. Overall, this was a wonderful experience.
5 July 2025
Unprompted review
Reply from Touristation
Dear Daniel,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Realy Nice driver
Realy Nice driver to go to the catacombes . Give verry good informations and is really kind with sens of humor !
And the visit of catacombes were very cool !
5 July 2025
Unprompted review
Reply from Touristation
Dear Isabelle,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Amazing experience
Amazing experience! Our driver and guide was so great- very courteous and knowledgeable. Highly recommended!
5 July 2025
Unprompted review
Reply from Touristation
Dear Silvana,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
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