TLHP Reviews 

683
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that finding specific audio components is easy thanks to the exceptionally wide range of available items. People also appreciate the very competitive pricing, secure double-box packaging, and extremely fast shipping services provided. Some reviewers were not happy with delivery delays, noting that they had to wait nearly two months for orders or replacements. A few other people also felt that customer support could be improved, mentioning ignored emails and difficulties with damaged parcels during transit. Others described frustrating experiences when dealing with lost packages and lengthy carrier handling times before receiving goods.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting excellent performance and fair pricing.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising the fast shipping times,... See more

Price

Reviewers consistently mention positive feedback about price, highlighting them as some of the best in Europe... See more

Quality

Consumers find quality to be positive, highlighting that items fit perfectly and sound excellent with... See more

Order

Customers consistently note positive experiences with order handling, praising the fast shipping and perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A good experience! Being a specialist, TLHP has a wide range of speakers; the prices are competitive, and the order arrived swiftly, and in good condition. The speaker was well packed, in a double st... See more

Company replied

Rated 5 out of 5 stars

Hello, I’d like to confirm that I’m very satisfied with the transaction. Communication with the seller was excellent—prompt and professional. Shipping was fast and smooth, and the item arrived per... See more

Company replied

Rated 5 out of 5 stars

I found this speaker I was looking for on TLHP, which I could not find anywhere because it had been discontinued. And at a good price, too. Easy account creation and order, fast shipping, they're prof... See more

Company replied

Rated 5 out of 5 stars

Have been customer for many years at TLHP buying speaker units and crossover part. TLHP always make buying a pleasure; fair pricing, safe packing and fast shipping. Rgds Jan Denmark

Company replied


Company details

  1. Audio-visual equipment supplier

Written by the company

Entreprise familiale depuis 30 ans, TLHP est implantée à Bourgbarré, au sud de Rennes, en Bretagne. Spécialisés dans la distribution de composants électro-acoustiques, nous disposons d’un large stock et assurons des expéditions rapides et fiables pour mieux satisfaire nos clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

683 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(683)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery. Product as promoted fully OK. Very recommendable!

29 November 2022
Unprompted review
TLHP logo

Reply from TLHP

Thanks !

Rated 4 out of 5 stars

quick shipping and responsive customer…

quick shipping and responsive customer service. and Great prices
4 start because not offering the solution of cheaper shipping and kind of limited products catalog

17 October 2022
Unprompted review
TLHP logo

Reply from TLHP

Thanks for your feedback. After study, for the products you bought and the country / postcode destination, we are not able to offer a cheaper shipping solution. If you can have a better offer with your own carrier, you have to know that we can activate the Exworks option in your customer account, so you can managee the transport yourself with your own carrier, in this case we only bill the packaging service.

Rated 5 out of 5 stars

service/ great better than expected

Online contact only. Everything went far better than I expected. Would buy from these folks again. French translation link was a life saver for us TN folks

30 September 2022
Unprompted review
TLHP logo

Reply from TLHP

Thank you !

Rated 5 out of 5 stars

Quality of service

Quality of service - there is nothing to improve - perfect!:)

21 September 2022
Unprompted review
TLHP logo

Reply from TLHP

Thank you.

Rated 5 out of 5 stars

Very quick

Very quick, from France to NZ took only 8 days, and very good quality .. many Thanks

23 September 2022
Unprompted review
TLHP logo

Reply from TLHP

Thank you !

Rated 1 out of 5 stars

This company violated EU return policy…

This company violated EU return policy by refusing a refund on a perfectly new speaker.

Edit: TLHP claims there were signs of use, but cannot specify or prove said signs.

29 August 2022
Unprompted review
TLHP logo

Reply from TLHP

You returned a speaker with mark of use, this is clearely indicated in our conditions of return that in this case we don't accept return

Edit: The signs of use has been specified through the RMA system.

Rated 1 out of 5 stars

Avoid at any cost.

This is not someone you should trust your payment details with. We ordered 6 drivers in october. 8 was in stock. Nothing was sent, until we got a notice they had only 4. They refused to ship the 4 units until we paid an additional fee to get the remaining 2. It is now almost january, and nothing has been shipped yet.

As you all can see, the 4 units are still not shipped, despite the order is fully paid for.

26 December 2021
Unprompted review
TLHP logo

Reply from TLHP

Thanks for your review.
That is wrong, this speaker was in stock for 4 pieces at the moment you placed your order (we save the product availability for each order). The other 2 pieces are in the process of supply from the manufacturer and they are not received yet. When you have placed your order you have selected a shipment service for one delivry of the complete order. Following your request by email, we have offered you the possibility to ship your order partially (this complementary service is not free), we are waiting for your confirmation for more than 6 weeks. We stay at your disposal.
We wish you a Happy New Year :-)
Best regards.

Rated 5 out of 5 stars

Everything done as expected

Everything done as expected, the package arrived before the time and in great condition, the technical support is toughtful too

17 April 2020
Unprompted review
TLHP logo

Reply from TLHP

Thanks for your feedback !

Rated 1 out of 5 stars

Supravox 400-2000 EXC

I bought the loudspeaker Supravox 400-2000 EXC, 8 ohm, 40 cm for 985 e.
The driver has a lot of noise. The 400-2000 some times sounds like klak-klak and some times like scratch-scratch, and the other times sounds well. The noise comes from voice coil.
The loudspeaker reach 70°C plus, running at 15V during its use. I do not want to hear music with the air conditioner on. The loudspeaker is installed in an open buffle and it is dangerous to burn everyone's hands. Every product that has a home use, must have a protective grid, if it exceeds 50° C. The product is dangerous to anyone who touches it. And the manufacturer must warn in large letters about this. The manufacturer does not write in the specifications that his loudspeaker reach 70°C.
Immediately I sent the driver back, as defective and because it has unrecorded specifications. But TLΗP don't has any garanty and i paid 68e for shipping costs, because the THLP does not cover the refund costs!! In year 2019 there are shops that don't have garanty of defective products!!! After market they don't know you!! Moreover, they spoke to me in an ugly way.
Supravox sayed to me that they did not get any money from me, and the TLHP sayed that the Supravox is responsible for the specifications.
And now they are not returning my 985 euro.
Greece. Miros Paschalis.

17 July 2019
Unprompted review
TLHP logo

Reply from TLHP

Thanks for your review.
As already explained by email, this speaker is not adapted for a bass guitar application, what you unfortunately fail to specify in your review. You have brake the speaker, you can easily understand that it can't be exchanged or repaired free of charge.
Best regards.

Rated 1 out of 5 stars

Ordered a repair kit for seas tweeter

Ordered a repair kit for seas tweeter. After unpacking I saw, that one voice coil plate has an defect. I did a complaint with picture via Email. They requested me to send the defect part back at my own costs and wrote me that the part ok as TLHP sent it to me. very customer unfriendly! I will never place a order at TLHP.

19 June 2019
Unprompted review
TLHP logo

Reply from TLHP

Thanks for your review.
We are sorry for the bad experience.
The request process is the same for all the customers. We stay at your disposal for any question.
Best regards.

Rated 5 out of 5 stars

Excellent service

Excellent service. I have ordered twice and both of them were sent the very same day and arrived with the carrier within 5!!! days to Hungary.
Not to mention that they had the best price for that product within EU.

12 January 2019
Unprompted review
TLHP logo

Reply from TLHP

Thank you !

Rated 1 out of 5 stars

Delivery system appalling.

I ordered a pair of speakers and I'm still waiting for them 4 weeks later. I don't know what the first delivery company they used (because they will not give me the details of the company) but they, supposedly, arrived at my door when I was not in. They left no note to say they had been. I'm not sure I believe they got here. TLHP did not tell me they we on their way or that delivery failed. After some wrangling. I was then expected to sit at home 24 hours a day for the next delivery attempt using a different company (with no contact details again). Supposedly 24/96 hour delivery, its two weeks later and not only have they not arrived but there is still no indication when they will arrive. I had to cancel my summer holidays to wait in. Not happy. They are not using FedEx. They are using a French logistics company that offloads the delivery to an unknown partner.

14 August 2017
Unprompted review
TLHP logo

Reply from TLHP

We are sorry for this bad experience, we have stopped working with Fedex because too troubles during this period. For the moment we work with DHL Express and UPS for fast / express deliveries.

Rated 5 out of 5 stars

Great price and super-fast delivery

I purchased a speaker unit from toutlehautparleur.com (France) (Previously known as TeamAudio). and had it delivered on my address two days later in Denmark via FedEx. I could not find a better price on this speaker throughout Europe!
Great price and superb international delivery.
I will highly recommend this shop to others.

Best regards,
Simon Traberg, Denmark

13 October 2016
Unprompted review
TLHP logo

Reply from TLHP

Thanks for your precise feedback !

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