TOV Furniture Reviews 

The online chat answered by question in less than a minute saving me time waiting in a queue on the phone.

Faith helped resolve an issue for a customer promptly and professionally. I'll continue to buy from TOV because of their quality products, uniqueness in design, impeccable customer service, and their follow-through and resolution to any issue.

TOV admitted to having inventory issues which meant instead of a full unit, I ended up with two ottomans for $509 each. Customer service said they would “fight for me and try to figure something out” they fought so hard I guess they forgot to call me back. These are super cheap. The fabric feels like it won’t last a year. Crap furniture made in China, not “ handcrafted by fine furniture makers”. Run from this brand and let them run themselves into the ground. Crapola

UPDATE - Your response is useless. What about the fact because of your inventory issues and the several orders I placed that were cancelled, I now have two ottomans. WTH am I going to do with two ottomans for $1,000?!. You’re also avoiding the quality issues. Close up shop and save people these ridiculous outcomes.

UPDATE 2: They are fighting to have this review taken down, saying I didn’t place an order with them even though I submitted the correct doc. Hilarious.

I bought a nightstand unfortunately came broken and They fix my problem right away:) thank you so much 😊

Every customer needs to have Stephanie as their person; she was thorough honest and always always answered my emails with my many questions. She followed through from the sale to the delivery and beyond (checking to see if I was loving my chairs).

The table arrived and was very high quality. However, the wood did not look like the website photos, it was very pink tinted. I also posted a review on their website sharing that the table color was pink-tinted. They deleted it. Do not trust the reviews on their website!

I requested to return the table immediately upon delivery and 2 months later, I am still waiting for my refund. The company has horrible communication and does not reply to emails. I filed a dispute with my credit card company.

UPDATE to counter the review response: you did not reply to my emails and provide a refund until after I posted this negative review and filed a dispute with my credit card company. I followed your return policy to a tee, yet you did not honor it until I took these extreme measures. To make matters worse, you still charged me exorbitant return shipping costs and deducted it from my refund. Avoid doing business with TOV Furniture at all costs!

So disappointed with Tov , they refuse to return sofa cuz I didn’t have the packaging that their carrier took it upon delivery, have 2 other order to be delivered will be canceling, they asked to resell the sofa to get my money back unprofessional!!!

I ordered nightstands from Tov a couple of months ago and had a smooth and easy purchase. They shipped quickly, were well-packed and already assembled, which makes them very sturdy. I'd definitely buy from Tov again and recommend them to friends.

Love love love my accent chair!! So pretty, slim, modern and chick!
We’ll proved and so so comfy!

Delivery was on time! The table itself is great quality and everything I expected!

My whole furniture is from TOV! Everything so perfect!

I absolutely love my TOV furniture. The quality and comfort of each piece is definitely a top priority for me when choosing furniture. The delivery time was reasonable. I will definitely be ordering again.

I am not usually one to take a risk spending 1k on furniture from a place I had never heard of, especially online. However, I am SO glad I did! I can’t say enough about how well my furniture was packaged. It came perfect, not a scratch which is impressive for something made of solid wood and prolly over 200lbs. I will definitely be ordering from them again!

Just Meh. Furniture, my dresser, the back of it came all damaged, mdf wood was crushed prolly due to shipping. The dresser was 999.99 and they refunded me around 325. They asked if I wanted to return it but this this was a large piece and sitting in my dining room with the boxes crushed. I did not want to deal with repackaging or having a shipping company come to my house again.

The pieces looked great on the website and pictures but when I got them they had lose or missing nails or bolts. When I opened a few drawers the little screws that were holding pieces together were just lying in the drawer moving back and forth. A lot of scratches on the dressers - I sent pictures. Poor paint job on bottom of night stands, dressers, etc. Just because its the bottom doesnt mean it shouldnt have some quality for the amount of money spent.

I spent over 5-6k at tov in under a month and the customer service was meh. I asked several times for a manager to follow up to which no one did - so no one really cares over there. Maybe the owners are so rich and swimming in their mula that they do not have time to call any customers and get feedback. I will think twice before spending loads of money there.

I absolutely love my piece. Easy to assemble and beautiful! The quality of the product is amazing! The instructions were easy.

After shopping around for months for a quality "cloud sectional" at a reasonable price, we settled on the Cali Pearl Modular 4 Piece Sectional. We were a little apprehensive not seeing/feeling it in person, but pulled the trigger anyway. And. . .we couldn't be more happy with our decision. The piece(s) shipped quickly and were delivered on time, and are of an outstanding quality. Excellent experience and would happily purchase from TOV Furniture again.

Stephanie was really helpfull and accurate in her responses. I really like her promptness to providing required feedback. I hope to receive my orders as soon as possible Stephanie!
Thank you

Ryan Stephen was very helpful and accurate in his chat responses. Ryan answered all my questions quickly and with a wonderful positive attitude. Thank you Ryan and TOV furniture for the excellent experience. Highly recommend this company!

Stephanie really helped answer all the questions I had about a sectional I was interested in getting. She was kind, informative and patient.